6 Customer Centricity Jobs

Maersk is a global leader in integrated logistics, having been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. Position Summary: Retail & Lifestyle is one of Maersk's core global verticals. As a Sales Account Manager for this segment, you will focus strongly on identifying new business development opportunities within the logistics and services environment, while effectively managing your current account portfolio. This role also involves managing some of our large regional and global key accounts. You will be expected to quickly build strong relationships with our customers, demonstrating an ability to understand both their business needs and ours, and to offer mutually beneficial solutions. This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen, with daily international interactions that will foster your professional growth. Key Responsibilities: Customer Insight & Solutioning: Build a sound understanding of target customers and the assigned account base. Work collaboratively with these customers to identify pain points with the goal of finding mutually beneficial solutions. Engage in consultative selling across all levels of the customer's organization, including the C-Suite. Strategic Growth: Design and implement a strategic business plan that expands Maersk's customer base and ensures its strong market presence within the Retail & Lifestyle vertical. Growth Mindset & Agility: Demonstrate a growth mindset and high change agility, with the ability to learn new things quickly, adapt to change, and champion it with peers and others. Drive & Attention to Detail: Exhibit hunger and enthusiasm for your craft, proactively driving outcomes and ensuring tasks are completed efficiently with high attention to detail. Collaboration: Possess strong collaboration skills, bringing people together to achieve objectives and drive more meaningful solutions. Customer Centricity: Develop deep insights into customers businesses by understanding their pain points and supply chain goals, then co-create tailored solutions. Cross-selling & Upselling: Identify opportunities for cross-selling and up-selling based on a deep understanding of the customers business models and pain points. Value Proposition & Account Planning: Develop compelling value propositions that address pain points across the entire supply chain. Create comprehensive account plans outlining growth opportunities and strategic engagement with these customers, including specific initiatives. Communication & Compliance: Communicate significant trends, rate changes, and policies to assigned accounts. Ensure contracts and agreements for specific customer solutions (service agreements, credit agreements, supplier contracts, etc.) are validated and signed off as per corporate guidelines. Best Practice Sharing: Actively share best practices within your team and across locations. CRM Management: Ensure customer relationship management tools are updated accurately and consistently. Market Positioning: Strategically position Maersk as the customer's preferred choice. Required Skills & Qualifications: Experience: 10-15 years of experience in a commercial role within the logistics industry. Solution Development: Proven experience in developing solutions for customers. Supply Chain Understanding: Strong understanding of supply chain principles and processes, gained through education or work experience. Business Development: Previous business development experience is preferred, with a sound understanding of logistics and solutions selling. Relationship Building: Great relationship-building skills and a strong customer-oriented approach. Communication & Influence: Excellent communication and stakeholder management skills, coupled with the ability to be both persuasive and influential. Self-Motivation: Self-motivated and performance-driven, with a strong desire to achieve results. What We Offer: Joining Maersk will embark you on a great journey with career development in a global organization. You will gain broad business knowledge of the company's activities globally, as well as understand how the complexity of logistics supports global trade. We provide support for you to shape your own career by achieving expertise and learning on the job. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a truly global environment.

Job Title Relationship Manager- Credit Life Location LADAKH Experience 1 to 4 years Skills Value orientation,Team working abilities,Customer centricity,Passion for excellence,Innovation Job Description Assist /help SP to generate leads and log in prospective applications Driving and motivating the bank SP, logging in applications sourced, through operations department Tapping the right database of the branch and ensure authentic documentation Build relationship with the business partners and ensure self and SP targets are met effectively Adhering to PNB MetLife policies and providing need based selling support. Ensuring that customers are well informed of the product features sold through SP's/ Bank Acting as a team player and reporting the number of applications logged in for the business everyday to the reporting manager without fail Ensure high level of Persistency & Customer Service to the customers

Job Title Relationship Manager- BANCA Location Baramulla, pattan,bandipora, kunzar,sumbal,pulwama Experience 1 to 4 years Skills Value orientation,Team working abilities,Customer centricity,Passion for excellence,Innovation Job Description Assist /help SP to generate leads and log in prospective applications Driving and motivating the bank SP, logging in applications sourced, through operations department Tapping the right database of the branch and ensure authentic documentation Build relationship with the business partners and ensure self and SP targets are met effectively Adhering to PNB MetLife policies and providing need based selling support. Ensuring that customers are well informed of the product features sold through SP's/ Bank Acting as a team player and reporting the number of applications logged in for the business everyday to the reporting manager without fail Ensure high level of Persistency & Customer Service to the customers

Vacancy: Sales Manager Location: Pune Reporting into : Sales Head Experience: 8-10 years Job Description We are seeking a dynamic and results-driven Account Manager to join our team. As a Key Account Manager at JDHL, you will play a pivotal role in nurturing and expanding relationships with our existing clients while identifying and pursuing opportunities for growth. Your exceptional communication, strategic thinking, and customer-centric approach will be essential in delivering superior service to our valued clients. Roles & Responsibilities Client Relationship Management : Build and maintain strong, long-term relationships with key clients. Customer Centricity : Work closely with Project Teams to track progress on Client Projects. Ensure that the milestones are being achieved through timely and high-quality delivery as per the plan. Proactively highlight any dependencies, risks, or bottlenecks in advance for timely resolution. Escalate any issues and concerns promptly, maintaining a high level of client satisfaction. Account Growth : Identify opportunities to upsell and cross-sell our services to existing clients, ensuring revenue growth and customer satisfaction. Account Strategy : Develop and execute strategic account plans to achieve revenue targets and meet clients' needs effectively. Needs Assessment : Understand clients' business objectives, challenges, and requirements to tailor our services and solutions accordingly. Contract Management : Negotiate and manage contracts, pricing, and terms with clients, ensuring adherence to company policies and profitability. Market Analysis : Stay updated on industry trends, market dynamics, and competitors to provide valuable insights to clients and internal teams. Collaboration : Work closely with internal cross-functional teams, including engineering, production, quality assurance, and project management, to ensure seamless service delivery. Sales Reporting : Maintain accurate records of client interactions and revenue forecasts using CRM tools. Customer Feedback : Gather client feedback and relay it to internal teams for continuous improvement of our services. Targets and KPIs : Meet and exceed sales targets and key performance indicators (KPIs) set by the company. Specific Skills Proven track record in account management, sales, or business development within the medical device manufacturing or healthcare industry. Excellent interpersonal, negotiation, and communication skills. Strong analytical and problem-solving abilities. Ability to work independently and as part of a collaborative team. Familiarity with CRM software and sales analytics tools. Should have a good connect with the industry people for immediate lead generation and Key Account management. Willingness to travel as needed General Skills Outstanding communication and interpersonal skills Presentation Skills ¢ Excellent Negotiation skills

Job Title: Entrepreneur in Residence - Marketing Location: Gurugram (Work from Office 6 days a week) Type: Full-Time Company Website: www.anveshan.farm About the Role We are hiring a dynamic Entrepreneur in Residence (EIR) to work closely with our Marketing & Brand team . This is a high-ownership role designed for someone who thrives in fast-paced environments and wants hands-on experience in scaling a consumer brand from the ground up. Key Responsibilities Strategic Partnerships : Identify and build partnerships with creators, influencers, and brand collaborators. Offline & Community Marketing : Plan and execute offline activations and community-driven marketing initiatives. Content & Campaigns : Create and manage content for social media, ad campaigns, and e-commerce platforms. Cross-functional Collaboration : Work with design, packaging, R&D, and sales teams to deliver cohesive brand experiences. Data-Driven Marketing : Track marketing KPIs, analyze performance metrics, and help iterate on strategy. Who You Are Bachelors or Masters degree (B.Com / MBA / B.Tech preferred) 12 years of experience in marketing, branding, or growth roles Comfortable with both creative storytelling and numbers Self-starter with a bias for action and problem-solving Strong communication skills and ability to multitask A hustler who thrives in ambiguity and startup energy Ready to apply? Fill out this form https://docs.google.com/forms/d/1iBZOxUz2f3EYnThK07Y_Ti9mARm84_KpTPVec1yA9PA/preview Or share this opportunity with someone who fits!

Role & responsibilities Accountability: Project Planning Oversee: Planning of projects to meet the Business plans as per schedule and budget. Responsible for planning/initiation of project as per business plan, technology, budget and time schedule. Estimation of quantities / rates. Timely selection of technology/ vendor Procurement sequence to minimize the inventory / stores. Know How of Project: Project Design Oversee & ensure smooth flow of design to ensure completion of project within stipulated time and budget maintaining safety and high quality. Vetting the detail design and schedule. Weekly / monthly monitoring of engineering schedule. Ensure Timely issue of drawings and specifications for procurement and constructions to achieve overall goal of project. Vendor selection and its analysis. Site visits, Interaction with Execution Team. Cost Management: To ensure design to be developed by optimal utilization of resources within the planned cost parameters. Oversee preparation of cost estimation. Negotiations with vendors to ensure material purchase within the budgeted cost. Review meeting with Function head and COO once in week for capex. Evaluating and selection of cost-effective solutions. Selection of energy efficient equipment and green materials. Statutory Compliance: Ensure compliance of all central / state govt. statutory regulations during project Design stage. Oversee preparation of drafts for NOC of new construction. Ensure construction activities comply with environmental norms. Ensure legal compliance of Factory Act / Electrical / etc. / Boiler Inspection / Mining / Explosive / Forest / SSADA, etc. Coordination with contract cell, Personnel Department, Safety Oversee: all project design is carried out in compliance with safety standards / regulations ensuring safety of man, material and equipment. Ensure all statutory compliances in Engineering by all design SET leaders. Ensure Safety by Design. Introduction of Innovative system and procedure for safety of men and material. Customer centricity/ Stakeholder satisfaction: To coordinate and ensure providing customer delight to all stakeholders, viz., internal / external customers. Daily informal and weekly formal interaction with plant heads , and peers to understanding their needs. Involvement of operation and maintenance team during engineering stage. Engineering support to execution team for smooth execution of projects. People development and engagement: Ensure develop highly motivated teams, groom subordinates to take on stretched / higher responsibilities. Ensuring all people development processes driven by business, are implemented in the project Design PBU. Monitoring and improving performance of SET leaders. Identifying skill based training need and facilitating skill enhancement through HSoE, HTU and outside. Driving learning culture in the PBU. Reviewing, monitoring, and ensuring implementation of all action plans as an outcome of Vibes survey to develop leadership and improving team engagement. To motivate and ensure engagement and involvement of all team members with enhanced morale. Encourage delegation and empowerment of team members. Familiarization of operational process of different plant to all its project staff to facilitate awareness of the larger view of manufacturing process. . Problem Solving: Directional guidance/alignment of team for problem solving Responsible for problem solving in project design and technology finalization stage, budgeting stage, and execution stage for capex projects as well as running plants.