Customer care (International BPO)

INTERNATIONAL CUSTOMER SUPPORT - NIGHT SHIFTS

CONNECT @7893677269 HR FOR FURTHER QUERIES

Who can apply - MIN 1YR EXP IN INTERNATIONAL VOICE PROCESS.

Qualification - 12th pass or graduates (with 1yr experience must)

5 days working, 2 rotational week offs

Salary - upto 30k depending on last drawn + unlimited incentives +3k attendance allowance + 5k travel allowances /1 way cab + meals provided

NOIDA LOCATION

Job Type: Full-time

Key Responsibilities:

• Handle customer inquiries via email, phone, and live chat across multiple time zones.
• Provide accurate and timely resolutions to customer complaints and concerns.
• Assist customers with product/service information, order processing, and troubleshooting.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to ensure smooth customer service operations.
• Stay updated on company policies, product updates, and industry trends.
• Ensure adherence to company service quality standards and SLAs.
• Identify opportunities to enhance customer satisfaction and retention.

Requirements:

• Bachelor’s degree or equivalent experience in customer service or related fields.
• 1-3 years of experience in international customer service, preferably in an international setting.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in CRM software and MS Office.
• Ability to work flexible hours, including weekends and different time zones.
• Customer-focused mindset with strong interpersonal skills.

Preferred Qualifications:

• Experience in handling global clients across different industries.
• Familiarity with multiple communication platforms (email, chat, phone).
• Knowledge of international market trends and cultural sensitivities.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Commuter assistance
• Food provided
• Provident Fund

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• International voice process: 1 year (Required)

Language:

• English (Required)

Location:

• Noida, Uttar Pradesh (Required)

Work Location: In person

Speak with the employer
+91 7893677269