Customer Care Executive

Reboot Xp

0 - 1 years

0 - 2 Lacs

Noida Ghazipur Ghaziabad

Posted:1 day ago| Platform:

Apply

Skills Required

Customer Service Blended Process Email Support Customer Support Chat Support Non Voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key responsibilities of a customer service representative

Handling customer inquiries:
Addressing questions, concerns, and complaints promptly and efficiently via various channels (phone, email, chat, social media, etc.).
Providing product/service information:
Offering accurate and detailed information about the company's offerings to customers and prospects.
Resolving customer issues:
Troubleshooting technical or service-related problems and finding satisfactory solutions for customers.
Processing orders, returns, and transactions:
Managing incoming orders, initiating returns or refunds, and handling exchanges efficiently.
Escalating complex issues:
Knowing when to involve appropriate internal teams or managers for specialized assistance in resolving complex issues.
Building customer relationships:
Fostering positive relationships with customers through active listening, clear communication, and personalized service.

Essential skills for success

Excellent Communication:
Actively listening to customers and communicating effectively verbally and in writing.
Problem-solving:
Efficiently identifying problems and developing solutions to help customers.
Patience and Empathy:
Remaining calm and empathetic, especially when dealing with frustrated or difficult customers.
Adaptability and Flexibility:
Adjusting to changing customer needs and being flexible in resolving customer issues.
Product Knowledge:
Possessing a strong understanding of the company's products and services to provide accurate and effective support.

More Jobs at Reboot Xp

Team Lead - Sales BPO Process

Noida

2.0 - 6.0 yrs

INR 4 - 5 Lacs

Quality Analyst - BPO Voice Sales Process

Noida

2.0 - 5.0 yrs

INR 4 - 5 Lacs

Tele Sales Executive

Gurugram

1.0 - 5.0 yrs

INR 2 - 3 Lacs

Assistant Manager - Training

Noida

5.0 - 8.0 yrs

INR 5 - 7 Lacs

Sales Consultant

Gurugram, Delhi / NCR

2.0 - 7.0 yrs

INR 2 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.