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Radical Minds
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Customer Care Executive

Customer Care Executive

Radical Minds

0 - 5 years

1 - 3 Lacs

Gurugram

Posted:3 days ago| Platform:

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Skills Required

Travel Process Voice Process Inbound Calling Process Customer Handling Customer Service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Radical Minds hiring for CUSTOME CARE EXCUTIVES - Start your carrier with TOP BRANDS

We are seeking a dedicated and friendly Customer Service Agent to join our team. In this role, you will be the face of our company, assisting customers with their inquiries, resolving any issues, and ensuring a positive customer experience.

The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.

Duties and responsibilities

Provide prompt and efficient responses to customer questions via phone, email, social media, and chat
Address and resolve customer complaints or concerns in a professional and timely manner
Maintain a high level of company product knowledge to effectively answer customer queries

Qualifications and requirements

Previous experience in customer service minimum 6+ Months Experience
Excellent verbal and written communication skills, plus active listening skills
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Strong problem-solving and decision-making abilities
Availability to work flexible shifts, including evenings, weekends, and holidays
Graduation and Undergraduate both can apply

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Customer Care Executive