Customer Care Executive

Job Description

Key Responsibilities: Customer Communication: Manage inbound and outbound customer calls and emails, addressing inquiries, providing information, and resolving issues in a professional and timely manner. Customer Queries & Concerns: Address customer queries and concerns effectively, ensuring customer satisfaction and providing appropriate solutions. Administrative Support: Handle various administrative tasks, such as document management, order tracking, and coordination with different teams to ensure smooth operations. Customer Feedback Management: Record, track, and analyze customer feedback, ensuring that it is communicated effectively to the relevant departments for continuous improvement. Order Communication: Coordinate with customers and internal teams regarding customer orders, providing updates and ensuring timely delivery. Data Entry & Reporting: Maintain accurate records of customer interactions, order statuses, and other related data, ensuring a smooth workflow. Skills & Qualifications: Bachelor’s degree in Business Administration, Communication, or a related field. 2-5 years of experience in customer care, administration, or a related role, preferably within the FMCG industry. Excellent verbal and written communication skills with a customer-centric approach. Strong organizational and multitasking abilities. Proficient in MS Office and other basic office tools. Problem-solving skills with a focus on delivering customer satisfaction. Ability to work under pressure and manage time effectively. Additional Information: The ideal candidate should have a positive attitude and be able to handle customer concerns with empathy and professionalism. Ability to collaborate and work efficiently within a team environment is essential. Experience with CRM tools or customer service software would be an advantage. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹34,000.00 per month Benefits: Food provided Health insurance Schedule: Day shift Fixed shift Experience: FMCG: 3 years (Required) Customer support: 3 years (Required) Location: Anand, Gujarat (Required) Work Location: In person