Customer Care Executive

• ONLY CANDIDATES LOCATED IN PUNE CAN APPLY AND OTHER CANDIDATES WILL NOT BE CONSIDERED.
• Looking for Dynamic and customer focused, customer care executive with strong communication and persuasive sales skills.
• Ideal candidate will be responsible for handling customer queries explaining products, resolving complaints and ensuring high level of customer satisfaction and retention.
• Manage calls of the customers and post payment for documentation
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication
• Provide accurate, valid and complete information by using the right methods and systems.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions
• Take the extra mile to engage customers
• Ensure that customer are retained.
• Proven customer support experience or experience as a Client Service Representative
• Strong call handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduate and above.
• It is an in-office job.

Required Skill Set:

• Handle Inbound and Outbound customer calls professionally and empathetically.
• Understand customer needs and provide accurate information and solutions.
• Ability to learn about products and services and describe/explain them to prospects
• Good fluency in English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Proven experience working as a Customer Service Executive.
• Willing to work in Rotational shifts and Rotational week off.
• Graduates/Fresher can also apply. Must have completed 18yrs of Age.
• Being competitive and willing to work under pressure.
• Immediate joiners residing in Pune can apply.

Contact - HR Ashwini - 9529767867

We are also accepting applications for this profile from Call Center, BPO, Telecaller, Telecalling, Telesales, Sales, Customer Care Executive, Customer Relationship Executive, Customer Service Executive.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Application Question(s):

• Are you a female?

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9529767867