Customer Care Collections Associate

NTT Data Services is currently hiring for a position where you will play a crucial role in providing exceptional services to clients and ensuring customer satisfaction. Your responsibilities will revolve around performing outbound calls to insurance companies in the US to collect outstanding Accounts Receivables, responding to customer inquiries via phone or in writing, analyzing medical insurance claims, and resolving routine questions following established guidelines. Additionally, you will conduct research on customer inquiries, maintain a strong understanding of the healthcare insurance industry, and collaborate with the team leader to ensure smooth processes. To excel in this role, you must be able to work during scheduled shifts from Monday to Friday between 17:30pm to 3:30am IST. A university degree or equivalent with a focus on English language studies and experience using Windows PC applications is required. You should also have prior experience in a service-oriented role involving communication with English-speaking customers, applying business rules to different situations, and making appropriate decisions. Effective communication skills, both oral and written, are preferred for this role to effectively exchange information with clients. Please note that shift timings may be subject to change based on client requirements, and overtime or weekend work may be necessary depending on business needs. All new hires will undergo Orientation/Process training classes to ensure proficiency in the role's responsibilities.,