custome service associate

Position Overview

Customer Service Associate

Key Responsibilities

• Provide technical support and assistance to customers, addressing their queries and resolving issues promptly.
• Engage in telecalling to promote our services and products, ensuring a high level of customer engagement.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling.
• Maintain a thorough understanding of our products and services to effectively assist customers.
• Document customer interactions and feedback to improve service delivery and customer experience.
• Work during night shifts to accommodate our customers' needs across different time zones.
• Adhere to company policies and procedures while maintaining a professional demeanor at all times.

Qualifications

The ideal candidate will possess the following qualifications:

• 0 to 2 years of experience in customer service, technical support, or a related field.
• Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
• Familiarity with the BFSI (Banking, Financial Services, and Insurance) sector is a plus.
• Proficient in using customer service software and tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Flexibility to work night shifts and adapt to changing schedules.
• A positive attitude and a commitment to delivering excellent customer service.

If you are looking for an exciting opportunity to grow your career in customer service and are ready to take on new challenges, we encourage you to apply. Join us in making a difference in our customers' lives!

10 positions