1037 Csr Jobs - Page 40

Job Description About Us We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you! Reporting to the Group Manager, Customer Support Consultant is responsible to provide customer service to our external and internal customers and third parties, being responsible for carrying out relevant and designated tasks within the External Collections and Customer Support function. Responsibilities Ensure Service Level Agreement parameters are met, including incoming post/fax/emails and work lists and export files. - 15% Facilitate verbal and written communication with customers and authorized third parties as required. - 10% Maintain accurate records on the Company s internal systems. -10% Maintain a high level of quality at all times & carry out any other ad-hoc duties as requested by management. - 10% Negotiate with the customer or authorized third parties to reach agreement on payment or resolution of issues. - 10% Provide an efficient professional service to both internal and external stakeholders at all times. - 10% Provide support, cover, assistance and or guidance to other teams within support operations as required. - 10% Use a variety of systems in addition to Cabot s internal systems to obtain, utilize and process documentation relating to customers / authorized third parties. - 10% Education Required: Bachelor; Any Experience Required: Overall 2 years experience of which Minimum 1 year experience in International process .Candidate should be a Graduate Require Candidates can be from UK/US -Collections/Non-Collections background Candidate should not be from Tech-support background ( Non-hiring organizations- IYOGI/QUA. Basic PC Skills. GCSE level in English & Maths Good negotiations skills. Excellent communication skills (both written and verbal) . Excellent organization and time management skills. Ability to handle a varying and demanding workload. Ability to meet tight time deadlines. Preferred: Positive can do attitude Confident communicator Intuitively empathetic Seeks learning opportunity and self development. What We Offer We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life. Our compensation and benefits programs were created with an Employee-First Approach focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within. All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at . Share Job Explore Nearby the Office Success Profile No matter the role, our most successful team members embody a winning combination of these qualities. Drive for Results Innovation and Agility Leading and Enabling Change Building Effective Partnerships Developing Self and Others Our Values In Action Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact. The Encore Promise The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore. Inclusion and Belonging We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work. Improving Our Communities Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere. We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture. Jaison Thomas, Midland Credit Management Managing Director, India Managing Director, India Life At MCM Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success. Celebrating Our Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year & Innovation in CSR Practices

Provide technical support via phone, email, and chat. Troubleshoot and resolve issues. Follow up for satisfaction and updates. Contribute to the knowledge base. Meet performance goals and deliver quality support. Required Candidate profile Excellent Communication skills. UG/Grad/PG. Fresher/Experience . Rotational Shifts . Work from office. Immediate joiners.Incentives.

International process! Support customers via phone, email, and chat. Resolve inquiries and troubleshoot issues. Maintain product knowledge and ensure satisfaction. Escalate complex issues to higher-level support. Required Candidate profile Excellent English Communication UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Work from office Immediate joiners only Candidate must be available for face to face round of interview5 days working

Mass Hiring for Voice/ Chat support !! - Handle inbound/outbound customer calls from customers. - Respond to customer emails and live chat inquiries. 5 days working with cab services Required Candidate profile Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview .5 days working

Apply now- Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Required Candidate profile Excellent English Communication UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Work from office Immediate joiners only5 days working Great Incentives Both side cab

Respond to customer inquiries via various channels Assist with troubleshooting, orders, and product info Resolve complaints and ensure satisfaction Provide feedback and stay updated on products Required Candidate profile Excellent Communication skills. UG/Grad/PG. Fresher/Experience . Rotational Shifts . Work from office. Immediate joiners.Incentives.

BULK HIRING for International process!! Resolve customer's queries & complaints. Build sustainable relationships and trust with customer 5 days working with cab services. Both side cabs Required Candidate profile Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview .5 days working

The CSE is someone who combines strong communication, problem-solving, and interpersonal skills with a genuine desire to help customers. Encourage repeat business through excellent service and relationship building. Required Candidate profile Willingness to work in varying shifts, including nights 13 years of experience in customer service, retail, or a similar client-facing role Fluency in English , Hindi , Assamese ,Kannada ,Punjabi

BULK HIRING for International process!! Resolve customer's queries & complaints. Build sustainable relationships and trust with customer 5.5days working Allowances Cabs Required Candidate profile Ability to compose grammatically correct, accurate paragraphs UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Comfortable for WORK FROM OFFICE Immediate joiners only Face to face round of interview

BULK HIRING for International process!! Resolve customer's queries & complaints. Build sustainable relationships and trust with customer 5 days working Ability to compose grammatically correct, accurate paragraphs Required Candidate profile Fresher/Exp Rotational Shifts ( 24*7) Comfortable for WORK FROM OFFICE Immediate joiners only Face to face round of interviewGreat incentive 5 days working Allowances Cabs UG/Grad/PG

BULK HIRING for International process!! Resolve customer's queries & complaints. Build sustainable relationships and trust with customer Required Candidate profile Excellent English Communication UG/Grad/PG Fresher /Experience Rotational Shifts ( 24*7) WORK FROM OFFICE Immediate joiners only Face to face interview Only5 days working Incentives

BULK hiring!! * Handle Queries, Requests and Complaints from customers by ensuring end to end resolution. * Ensure a significant improvement in customer experience. 5 days working Excellent English Communication skill Required Candidate profile Grad/PG Rotational Shifts Fresher / Experience Immediate joiners Candidate must be available for face to face round of interview .Unlimited incentives. Allowance.

BULK HIRING for International process!! Resolve customer's queries & complaints. Build sustainable relationships and trust with customer Excellent Communication Required Candidate profile Mohali/Chandigarh Qualification - 12/Grad/PG Rotational Shift Fresher / Experience Immediate joiners Candidate must be available for face to face interview

MASS HIRING for Freshers/Experienced !! Resolve customer's queries & complaints. Build sustainable relationships and trust with customer 5 days working with cab services. GREAT Incentives Cab facility Required Candidate profile Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview .5 days working

Resolve client queries & assess their needs to achieve satisfaction. Build sustainable relationships and trust with customer 5 days working with cab services. Required Candidate profile Qualification - 12/Grad/PG Rotational Shift Fresher / Experience Immediate joiners Candidate must be available for face to face round of interview.

Respond to customer inquiries via various channels Assist with troubleshooting, orders, and product info Required Candidate profile Resolve complaints and ensure satisfaction Provide feedback and stay updated on products

BULK HIRING!! International Chat/Voice/Blended:- # Solve customer problems, answer questions & provide support # Provide accurate and up-to-date information about products 5 days working with cab Work From Office Required Candidate profile Qualification - 12/Grad/PG Rotational Shifts Fresher /Experience Immediate joiners Candidate must be available for face to face round of interview .Unlimited incentives. Allowance. Bonus. Cabs.

Handle Queries, Requests and Complaints from customers by ensuring end to end resolution. Foster strong relationships with customers Rotational shifts with 5 days working Required Candidate profile Immediate joiners Excellent communication skills Candidate must be comfortable with Rotational shifts UG/Grad/PG Fresher & Experienced both can apply Face to Face interview only

Answer and resolve customer inquiries via Call in a timely and efficient manner. Provide accurate and up-to-date information about our products Grad//UG both are eligible Work from office Required Candidate profile Must be comfortable with Rotational shifts Excellent English communication UG/Grad both all can apply Fresher/Experienced both can apply Flexible with Rotational Shifts *Immediate joiners only

Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints * Provide appropriate solutions and alternatives. 5.5 days working with cab servicesCab Facility Required Candidate profile Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview5.5 days working

Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Excellent English Communication Required Candidate profile Work from office Immediate joiners only Candidate should be available for face to face interview5 days working Great Incentives Both side cab

* Resolve client queries & assess their needs to achieve satisfaction. * Build sustainable relationships and trust with customer 5 days working with cab services. Required Candidate profile Qualification - 12/Grad/PG Rotational Shift Fresher / Experience Immediate joiners Candidate must be available for face to face round of interview .5 days working EPF/ESI Incentives cabs

Provide support to the CSR team IN HQ to ensure accurate translation and on time delivery of policies / procedures to relevant 3rd parties including agents and factories;Conduct onboarding visits at site level factory CoC-Audits in India & Srilanka Required Candidate profile In-depth knowledge of auditing to codes of conduct(amfori BSCI) practices hardline& softline factoriesExperience in policy implementationRegular travel in India is requiredStrong communication skills.

International process!! Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information. Required Candidate profile Excellent English Communication UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7). Immediate joiners only.

About The Role Role Finance and Administration CSR: 360 degree CFO Like responsibility in running functions and entities Will be responsible for managing accounts, compliances and Tax for ~ 3 not for profit entities Will support financial reporting for CSR Hybrid work structure for work life balance Requirement CA with 5-7 years of experience Deep understanding of financial, legal, tax and compliances matter .