1111 Csr Jobs - Page 19

Job description Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Contact Hiring manager : 7259027282 / 7259027295 / 9900024951 / 9900024811 / 9686682465

Interact with customers in response to inquiries, concerns, and requests about products & services should be able to answer servicing questions PUC (12th)/Diploma/Undergraduates & Graduates can apply Salary 18000 to 40000 call @ 8982430907 Nidhi

Calling existing and potential customers to persuade them to purchase company products and services. Processing all customer purchases accordingly. Salary upto 29k 6 Days Working Good Hindi and Kannada If interested call Nivedita 9155960288

HIRING FOR TOP INTERNATIONAL BPO'S, CS/SALES SAL UP TO - 2.50 to 6 LPA CTC CANDS CAN APPLY FOR TRAVEL, TELECOM, BANKING, B2B PROFILES VOICE GGN/NOIDA CALL/WHATSAPP Robin 9811395068 Sahib 8448577782 Abhishek 9911862228 Yash 9911862220 Required Candidate profile FINE TO WORK IN 24x7 Shifts UNGERGRAD/GRAD, FRESHER/ EXP ALL CAN APPLY. LOOKING FOR CANDS HAVING GOOD COMMS SKILLS, REFRENCES ARE HIGHLY VALUABLE, SHARE YOUR PROFILE - hr@head-hunters.in Perks and benefits SHIFTS, CABS, INCENTIVES AS PER THE COMPANY REQ.

Centre for Sustainable Development is looking for Intern to join our dynamic team and embark on a rewarding career journey Assist in various tasks and projects as assigned. Conduct research and gather information. Support team members with administrative duties. Participate in meetings and contribute ideas. Learn about industry practices and company operations.

Position:- Tvs and Bajaj Process ( Voice Process) Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Outbound Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Gaurav :- 7796427055

Greetings from THE JOB FACTORY !! Job Summary: We're looking for a skilled International Banking BPO Voice Process associate to handle customer inquiries and issues related to international banking services. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong understanding of banking processes. For More Details Call : HR Swathi @ 9538878907 (Call or whatsapp ) Email ID : swathi@thejobfactory.co.in Responsibilities: - Customer Service: Handle inbound and outbound calls from international customers, providing accurate and timely information to resolve queries and complaints. - Issue Resolution: Efficiently resolve customer issues and escalate unresolved problems to internal teams. - Record Keeping: Maintain accurate records of customer interactions and transactions. - Compliance: Adhere to company policies, procedures, and regulatory requirements related to international banking. - Team Collaboration: Work closely with team members to ensure high levels of customer satisfaction. Requirements: - Education: Bachelor's degree or Under Graduate - Experience: min 3 years experience in a customer service role, preferably in banking or BPO. - Skills: - Excellent Communication: Strong verbal and written communication skills in English. - Problem-Solving: Ability to resolve complex customer issues efficiently. - Time Management: Ability to manage multiple customer interactions simultaneously. - Banking Knowledge: Good understanding of international banking regulations Salary and Benefits: - Salary: Industry-Leading Salary (Salary Negotiable) - Benefits: Performance-based incentives, health insurance, and allowances. For More Details Call : HR Swathi @ 9538878907 (Call or whatsapp ) Email ID : swathi@thejobfactory.co.in ****DO REFER YOUR FRIEND'S****

Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details Call : HR Lilly @ 9880951682 (Call or whatsapp ) Email ID : lilly@thejobfactory.co.in

Job Description (Customer Support based Voice Process): .. International Voice Customer Service Process Inbound premium opening (No Outbound Scam or Sales) Candidate should possess excellent communication skills in English with ability to manage customer conversation ensuring confidence, clarity and ability to build rapport for Voice Process Ability to analyse and solve customer queries over the phone (INBOUND, NO SALES & NO TARGETS) WIFI, CE & Mobility:- Telecom experience candidates will work ( International Voice process only) Need immediate joiners only. Lucrative Salary & Incentives (Rs. 5LPA Take Home + Free Pick and Drop with Security etc.) Free Pick-Up and Drop facility provided with Security Guard (As Per Company Policy) Provident Fund, Gratuity, Mediclaim, Life Insurance etc. provided Should be flexible to work in Night Shifts & WFO .. Salary: Gross Annual Rs. 5,00,000 Lac Job Location: Noida Desired Candidate Profile: .. Minimum experience required :- 18 months ( International Voice process only) Graduates, at least 18 months Experienced Candidates in Voice International Process, Technical process Voice Communication Skills, Technical Knowledge, For Experienced candidates minimum 18months documented on papers Graduates in any stream B.Tech IT candidates can be fit for all the LOBs. 18-35 years of age MTech, MBA(not under regular) & MCA (or equivalent) NOT eligible Candidates should not be part of any Regular Academic course. Willing to work in Night Shifts (Rotational shifts) Free Pick-Up or Drop facility provided with Security Guard (As Per Company Policy) To apply call Nisha - 8697113770 or send or resume at [HIDDEN TEXT] Regards Nisha 8697113770 [HIDDEN TEXT] Key Accounts Manager

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex customer issues that require escalation. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. For freshers 35k Experienced:45k kavya@7849020010 call Pooja@9886112704 call indu@7848820046

Mega Hiring for Fresher/ Experienced !! * Handle customer queries, complaints * Provide appropriate solutions and alternatives. 5 days working with cab services Contact- HR Abhishek @ 9639871135 . Required Candidate profile Candidate must be comfortable for WORK FROM OFFICE Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts Immediate joiners only FACE 2 FACE round of interview . Perks and benefits 5.5 days working GREAT Incentives Cab Services EPF

HIRING FOR SKINSI Process Customer Service Salary IN HAND - 15000/- FRESHERS ARE WELCOME Need Immediate Joiners Required Candidate profile Candidate should be willing to work from office. To schedule your interview send your CV through WhatsApp (number mentioned below) HR Akshay :- 9822146578

Job Description (Customer Support based Voice Process): .. International Voice Customer Service Process Inbound premium opening (No Outbound Scam or Sales) Candidate should possess excellent communication skills in English with ability to manage customer conversation ensuring confidence, clarity and ability to build rapport for Voice Process Ability to analyse and solve customer queries over the phone (INBOUND, NO SALES & NO TARGETS) Lucrative Salary & Incentives (Rs. 2.8- 3.0 Lacs Take Home + Free Pick or Drop with Security etc.) Free Pick-Up or Drop facility provided with Security Guard (As Per Company Policy) Provident Fund, Gratuity, Mediclaim, Life Insurance etc. provided Should be flexible to work in Night Shifts & WFO .. Salary: Gross Annual Rs.2,80,000 to Rs. 3,00,000 Lac Job Location: Kolkata Desired Candidate Profile: .. Fresher / Experienced Candidates Undergraduates & Graduates in any stream 18-35 years of age MTech, MBA(not under regular) & MCA (or equivalent) NOT eligible Candidates should not be part of any Regular Academic course. Willing to work in Night Shifts (Rotational shifts) Free Pick-Up or Drop facility provided with Security Guard (As Per Company Policy) To apply call Nisha - 8697113770 or send or resume at [HIDDEN TEXT] Regards Nisha 8697113770 [HIDDEN TEXT] Key Accounts Manager

Hi There. We hope this Job Post finds you Well Not able to find Job due to current crisis situation Well To discuss your job needs, or just to find out more about us and how call center works, please contact us at any time Call Sourabh For Telephonic Interview @ 9779924404 We are currently hiring for Voice, Chat & E-Mail Process in Premium E-Commerce process Salary is in range of 15 K to 28 K / Month & will be paid from First day of training. Is it hard to work in a call center In reality, working in a call center is like any other service . The primary difference being that all of your customer interactions happen on the phone, either through chat or answering calls each day. ... Call center life is hard work, but the hardest things in life are usually the most rewarding. Straight-upand HonestApproach We're Consultants not shiny suited sales people We're Straightup and Honest. This is reflected in the way we communicate with candidates and how we're open about what we can and can't do. It's also reflected in our approach to candidate care. This approach is fundamental to our culture. We don't charge any kind of fee or Registration charges for our services Responsive Doing it right now Being quick out of the blocks is ingrained in our culture. It doesn't matter if it's last thing on a Sunday night, or 6.30am on a Saturday morning, if it needs to be done we'll be available and get cracking. Being Responsive also means being flexible, helpful and thinking outside of the boxcharacteristics any really good recruitment consultant needs. Whatever stage of your career you're at, there is a minefield of information about job hunting. How to present your CV. How to present yourself. Knowing your skills. Knowing whether an employer is right for you. What to wear. What not to wear. And much more. Interested in joining BPO industry Handsome Salary with Incentives 5 Days work International, Domestic 6 Days Growth Opportunity for those who want to work long term State of Art Infrastructure , Fully Air Conditioned. Cafeteria, Gym, ATM & other facilities within premises Located in centre of town with good public transport facility Good PG accommodation available nearby office. Best Regards, Sourabh Bakshi Connecting The Dots +91 9779924404

HCLTech is hiring Fresher candidates for Customer Service Representative Role- 13June2025. Non-Tech Role. Night shift. Only for passed Non-Btech graduates. Roles and Responsibilities Provide exceptional customer service to clients through various channels such as email, chat, and social media. Handle customer inquiries, resolve issues, and provide solutions in a timely manner. Collaborate with team members to achieve process goals and objectives. Maintain accurate records of customer interactions using CRM software. Interested candidates can directly visit the HCL campus and carry photocopy of your updated CV. Contact person- Arpana Singh Timing-11am to 4pm Interview Location - Village Kanjehara Chack Gajaria Farms, Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002, India. Take entry from Gate1. SDC1 Building, Ground floor.

Job role: Case Processing Executive Company name: AM Infoweb, Kalyani Nagar, Pune Job description Role & responsibilities Act as a mediator between insurance company's/law firms and hospitals, doctors, clinics medical facilities. Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes. The main aim is to get the medical facility reports within the time frame mentioned by the client. Eligibility Criteria : Excellent communication skills in English, both verbal and written. Graduation/Awaiting final semester results. Graduate Freshers can apply Work from office Comfortable with Night Shifts. No Experience of BPO/KPO will be consider . Complete fresher can only apply . Perks and Benefits: Salary up to CTC - 25k per month 7K Gross attractive monthly Incentives Fixed US shift Fixed Saturday Sunday Off Over Time Paid Work location: Kalyani Nagar, Pune. This opening is for the voice process; hence candidates with back-office / B2B lead generation / RPO / Business Development will not be considered. If interested, please feel free to call us at HR Sanjana - 9921815708 share your resume at sanjana.zanjale@aminfoweb.co.in .Even you can walk-in with CV for interview rounds.

Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side. Fresher or minimum 6 months experience in International voice process is required with papers, Graduation mandatory. Excellent communication required. Night shift, 2 days rotational off. BPO for Customer support Voice process. Work location - Only Mumbai & Gurgaon. Work from home. Telephonic interview will be done. Immediate joining is required. Excellent communication req Sal 2 lpa to 2.5 lpa. 2 days rotational off Graduation mandatory. Sal upto 4.5 lpa. Immediate joining required. Pls read the above job description and if your profile matches the requirement, pls call the given no Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us. The requirements are not yet active from Client's side.

Tech Mahindra Ltd Pune Hiring for International Voice & Email Process Contact- Janhavi- 9284420594 (whatsapp/call) Aishwarya- 7066273283 (whatsapp/call) Work Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility) Role & responsibilities Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services. Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Accurately document customer interactions and update records in the CRM system. Collaborate with team members and other departments to resolve complex issues. Required profile Min 6 months of international Voice experience In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Perks and Benefits Cab Facility both ways [ Pick up and drop within Transport radius. Immense Growth Loyalty bonus upto 20k Interview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]

Fresher and Experienced both can apply Under Graduate and Graduate can apply English Should be Good Must be ok with voice process. Ability to work quickly under pressure. Able to resolve customer 's queries. for more details call Nancy 7470918234

Internal Communications Develop and implement an integrated internal communications strategy to inform, inspire, and connect employees across locations. Curate and manage communications across platforms intranet, emails, newsletters, digital signage, town halls, etc. Partner with business and functional teams to communicate key priorities, initiatives, policies, and leadership messages. Manage end-to-end content development – from ideation to delivery – including written, visual, and multimedia formats. Track employee engagement metrics and continuously improve communication approaches based on feedback. Support change communication for key organizational initiatives (digital transformation, culture, etc.). Corporate Social Responsibility (CSR) Collaborate with senior leadership to shape the company’s CSR strategy and annual plans, including in-house programs and partnerships with credible NGOs. Conceptualize, design, and execute impactful CSR projects aligned with organizational goals, ensuring timely delivery and measurable outcomes. Design and lead employee engagement initiatives that foster direct interaction with beneficiaries, offering meaningful volunteer experiences that uplift communities and enhance employee fulfilment. Drive communication around CSR initiatives, including internal updates, impact storytelling, milestone celebrations, and external visibility through social media and reporting. Build and manage relationships with external partners, facilitate audits, and ensure compliance and transparency across all CSR activities. Desired Skills & Qualifications * Postgraduate degree in Communications, Marketing, Social Work, or a related field. * 5-8 years of relevant experience in internal communications and/or CSR roles, preferably in a corporate setting. * Exceptional writing, editing, and storytelling skills. * Proficiency in digital communication tools and platforms (MS Office, SharePoint, graphic/AV tools is a plus). * Strong project management, interpersonal, and stakeholder engagement skills. * Passion for employee engagement and social impact.

Location :- New Viva College Virar West Department :- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Shifts Timing : - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 13,000 in-hand to 18,000 in-hand plus incentives. What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Neha : 9168991284

Position:- Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 14,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rushikesh :- 9822961821

HIRING FOR BPO Voice Process - Min qualification - 12th & Immediate Joiners - Salary:- 10,700-14,500 for fresher & 12000-18000 for sales experienced in hand plus unlimited - FRESHERS ARE WELCOME - Having basic Knowledge of Computer - Fixed day shift Required Candidate profile Candidate should be willing to work from office. To schedule your interview send your CV through WhatsApp (number mentioned below) HR Riya :- 8551021894

HIRING FOR BPO Voice Process - Min qualification - 12th & Immediate Joiners - Salary:- 10,700-14,500 for fresher & 12000-18000 for sales experienced in hand plus unlimited - FRESHERS ARE WELCOME - Having basic Knowledge of Computer - Fixed day shift Required Candidate profile Candidate should be willing to work from office. To schedule your interview send your CV through WhatsApp (number mentioned below) HR Riya :- 8551021894 Perks and benefits Competitive Salary

HR HARDIK - 9058873049 Required Candidate profile WORK FROM OFFICE Location- Mohali/ Chandigarh UG/Grad/PG Fresher/ Experienced Rotational shift Immediate joiners Excellent communication skills required Must be available for F2F interview. Perks and benefits 5 days working CAB Great INCENTVIES