CRM Relationship Manager

Role & responsibilities : Booking Cycle Handling: Coordinate the entire booking process efficiently. Ensure accurate documentation and timely communication at every stage. Customer Onboarding: Execute welcome calls and welcome emails to introduce the customer to the project and post-booking process. Share next steps and point-of-contact details for smooth engagement. Documentation Execution: Facilitate timely execution and dispatch of essential documents including: Allotment Letter Agreement for Sale (BBA) PTM & NOC processing in case of loan Conveyance Deed formalities Possession documentation Customer Communication & Relationship Management: Maintain a healthy and professional relationship with customers. Ensure clear, timely updates regarding: Construction milestones Demand payment notices Project timelines Any customer queries or concerns Demand Notice & Collection Follow-up: Monitor and share payment demand notices as per the approved payment plan. Follow up regularly to ensure dues are cleared within the stipulated timelines. Work towards meeting monthly/quarterly collection targets. Possession Formalities: Assist customers in completing possession formalities smoothly. Coordinate with internal teams to ensure handover readiness and documentation.