CRM Executive

A Customer Relationship Management (CRM) Executive in the residential building sector typically manages relationships between the property development or management company and its customers (residents, prospective buyers, or tenants)

Whats your ambition Is it a big goal or small steps Professional or personal Wed like to know because at JLL, we make your ambitions our business.

And if you have ambitions in Property Management, join us to be inspired by the best.

You'll work as an CRM Executive, reporting to the Property Manager

In this varied role, your responsibilities will include but are not limited to:

• Managing the complete customer journey from initial inquiry through to move-in and ongoing residence
• Managing HOTO from developer to customer
• Snagging and desnagging of the flats and submitting reports
• Following up with developer or projects team on closure of the snag points
• Maintaining accurate customer databases and contact information
• Responding promptly to resident/customer inquiries, concerns, and feedback
• Acting as the primary point of contact between residents and management
• Supporting marketing initiatives for residential properties
• Updating property listings on relevant platforms
• Assisting with content creation for property promotions
• Organizing and participating in open houses or residential community events
• Generating reports on sales activities and conversion rates
• Coordinating move-in and move-out processes
• Addressing maintenance requests and escalating issues when necessary
• Organizing community events to foster resident engagement
• Conducting periodic satisfaction surveys and gathering resident feedback
• Implementing retention strategies to minimize turnover
• Processing contracts and lease agreements
• Managing documentation related to residential units
• Coordinating with internal teams (maintenance, accounting, security)
• Ensuring compliance with residential property regulations
• Generating periodic reports on occupancy rates, resident satisfaction, and other KPIs

Sound like the job youre looking for Before you apply, its also worth knowing what we are looking for:

Education and experience

Bachelor's degree in marketing, business administration, real estate, hospitality management, or related field

2-3+ years of experience in customer relationship management, preferably in real estate or property management

Demonstrated track record of managing client relationships and achieving customer satisfaction goals

Proficiency in CRM software platforms

Strong computer skills including Microsoft Office suite

Excellent verbal and written communication abilities

Strong interpersonal and relationship-building skills

Customer service orientation with problem-solving abilities

An eye for detail

Youll have an eye for detail and an ability to analyse qualitative and quantitative information and translate this into strategic deliverables.

Great organisational skills

Youll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your teams or clients changing requirements.

What you can expect from us

Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.