CRM Executive Pune

Job Purpose:

To build and maintain strong client relationships, ensure smooth logistics operations, and act as the key point of contact between the company and its customers, ensuring service excellence and timely resolution of logistics issues.

Key Responsibilities:

• Act as the primary point of contact for logistics clients, ensuring consistent and high-quality service delivery.
  
• Monitor and manage daily dispatches, delivery schedules, and transportation planning.
  
• Address and resolve customer queries, complaints, and concerns promptly and professionally.
  
• Coordinate with internal teams (warehouse, transport, operations) to ensure on-time deliveries and issue resolution.
  
• Generate and share MIS reports related to logistics performance, deliveries, and customer feedback.
  
• Maintain accurate documentation including service records, client communication logs, and delivery notes.
  
• Develop strong, long-term relationships with key clients to encourage repeat business and customer loyalty.
  
• Support the onboarding of new clients by coordinating documentation and system entries.
  
• Assist in optimizing delivery routes and transport costs through regular analysis and feedback from the field.
  

Key Skills & Competencies:

• Strong communication and interpersonal skills
  
• Problem-solving and conflict resolution abilities
  
• Good knowledge of logistics operations and supply chain processes
  
• Proficiency in MS Excel, CRM tools, and ERP systems
  
• Time management and the ability to handle pressure
  
• Customer-centric mindset with a proactive approach
  

Educational Qualification:

• Graduate in any discipline (Preferred: BBA/B.Com/Logistics Management)
  
• Additional certifications in Logistics or Customer Relationship Management are a plus
  

Experience:

• 24 years of experience in a logistics or transport-related CRM role
  
• Experience in B2B customer handling preferred