CRM (Customer Relationship Management)

As a CRM Manager, you will be responsible for managing and maintaining the CRM system, specifically Zoho. Your role will involve developing and implementing CRM strategies aimed at enhancing customer retention and conversion rates. Additionally, you will oversee automation flows such as welcome emails, follow-ups, and feedback loops. It will be your duty to provide training to internal teams on CRM usage and best practices whenever necessary. Handling customer feedback and complaints efficiently to ensure timely resolution will also fall under your purview. To excel in this role, you should possess a Bachelor's degree in Marketing, Business Administration, or a related field, along with a minimum of 15 years of experience in CRM, customer service, or digital marketing. Proficiency in CRM software, especially Zoho, is essential. Strong analytical skills, attention to detail, excellent written and verbal communication, and the ability to work collaboratively across teams are key attributes required. An understanding of customer lifecycle management is also beneficial. This is a full-time position with benefits including leave encashment, paid sick time, and Provident Fund. The work location is in person. For further details or to express your interest in this opportunity, please contact the employer at +91 9773798081.,