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AMERICAN EXPRESS
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Credit Specialist

Credit Specialist

AMERICAN EXPRESS

1 - 10 years

3 - 12 Lacs

Gurugram

Posted:2 weeks ago| Platform:

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Skills Required

BPO Outbound Career development Analytical Relationship building Finance transactional quality Wellness Customer service Quality compliance

Work Mode

Work from Office

Job Type

Full Time

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role ?

Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing processes.
Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
Should possess strong analytical and problem solving skills and a tremendous will to win
Strong relationship building, management and influencing skills
Exceptional verbal, written, and interpersonal communication skills

Minimum Qualifications:

Graduates/Under graduates with 1-10 years of International BPO calling experience
Excellent Communication Skill
Comfortable working in 24/7 work environment
Ensure maximum recovery on Card Members accounts through Inbound/Outbound calls
Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals

Preferred Qualifications:

Prior Sales/Customer Service/Collection experience is an add-on.

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AMERICAN EXPRESS

Financial Services

New York NY

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Credit Specialist