8 Credit Controller Jobs

Job description We are looking for a self-driven and competent Executive-Collections/ Sr. Executive-Collections to facilitate our collection process and trace and contact B2C clients for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments. Role & responsibilities Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments Negotiating suitable payment plans. Take actions to encourage timely debt payments Resolve billing and customer credit issues Update account status records and collection efforts Report on collection activity and accounts receivable status Assist in improving collection strategies to drive continuous improvement in the collections process. Research and resolve payment discrepancies. Verify clients and customers who appear to be potential defaulters. Aggressively work on hard recovery of bad debts, insolvent clients, defaulters and fraud cases. Find/trace and contact clients to ask about their overdue payments Manage field executive for recovery. Preferred candidate profile 1. Minimum 2.5 years of experience in a B2C collections/ recovery role. 2. Strong verbal and communication skills. 3. Ability to work in a deadline driven and target-based role. 4. Ability to speak persuasively and listen critically 5. Knowledge of MS-Office is a must. 6. DRA will be advantage

We are looking for a Team Leader- Collections to oversee a team responsible for recovering outstanding payments, achieving monthly targets, ensuring regulatory compliance, and maintaining strong customer relations. This role blends leadership, strategy, and hands-on recovery operations. Key Responsibilities Target Achievement & Strategy Drive collections to meet/exceed monthly recovery goals; analyse performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. 2. Team Leadership & Coaching Lead and mentor collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. Monitor attrition and shrinkage; implement retention and contingency plans. 3. Customer Accounts & Recovery Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements 4. Reporting & Analytics Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. Deliver regular operational reports, root cause analyses, and improvement plans. 4. Compliance, Audit & Documentation Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. 5. Process & Operational Excellence Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. Share knowledge and best practices with cross-functional teams. Required Skills & Competencies Functional 3-4- years in collections; minimum 1-2 years in leadership. Strong negotiation, communication, and conflict-resolution abilities . DRA Certified. Resilience under pressure; manages ambiguity in complex/dynamic environments. Qualifications Bachelors degree in business, finance, or related field preferred; equivalent experience may qualify . Key Performance Metrics Monthly & cumulative collections vs targets. Reduction in delinquency aging (30+/60+/90+ bucket improvements). Team attrition and shrinkage control. Compliance and call-quality audit scores. Customer satisfaction and dispute resolution rates. In case you wish to apply, please share your resume to surabhi.kumar@cityfurnish.com or connect on 7303801950

Maintain precise records of all incoming payments. Prepare and send invoices to clients Contact clients as needed to ensure payment of outstanding invoices. Reconcile any irregularities in receipts and ledger statement of customers.

Responsible for providing support for all branch level financial activities including - Branch financial and business forecasting, planning and reporting; Branch level internal Financial and Business Reporting; Supervising and coordinating Accounts Reconciliation at a branch level and providing Price Increase support; Day-to-day financial requirements such as Billing & Invoicing, Cash Management, Accounting, Price Increase administration, Compliance & Audit requirements Budgeting and Forecasting Provide strategic planning support by preparing budget/ financial forecasts for the branch Prepare annual budget for the Branch and support in Hub budget preparation Conduct sales forecasting and analysis Prepare profitability estimates and actual result statements on monthly and periodic basis Conduct detailed business trends and performance analysis Analyse trading results, collections, cost analyses, growth analyses etc. Advise Branch head on financial status/ performance of the hub Financial and Business Reporting Analyze budget conformance at a Branch level Analyze and monitor sales performance data Analyze profitability data for clients and provide relevant input to sales team Advise branch head on financial status/ performance of the branch Prepare monthly and periodic MIS statements as required for internal reporting Billing, Cash, Accounting and Price Increase Support Manage the end-to-end billing process for all clients to ensure accurate recording and processing of bills/invoices Manage budgeted cash at a branch level and handle all petty cash Review reconciliation of hours billed v/s hours paid for all assignments at a branch level Share debtor analysis with Branch Managers to support collection of outstanding amounts from clients Support in resolving client queries on invoices and billing Provide inputs for invoice corrections Manage billing amounts for clients linked to Price Increase For retrospective Price Increase cases manage recovery and collection of past dues Monitor expenses on uniform, stationery, telephone and other administrative requirements Implement cost control measures to keep overhead costs under control Conduct monthly closing of accounts Taxation, Compliance and Audit Ensure tax filing and organise TDS certificates in a timely manner Ensure smooth audits and regular interaction with auditors Key Relationships Internal Branch Service Delivery Team Branch HR Hub Finance Business Partner Credit Controller Finance Transaction Centre External Clients Government bodies

Posting of Cash/ Previous Experience of Credit Insurers and Invoice Financing Running Experian (Credit Check) Reports Strong knowledge of credit management principles, Proven experience working in credit control Excellent communication

Reconciliation Payment Followups Payment Collection Customer Visit

-Maintain precise records of all incoming payments. -Prepare and send invoices to clients -Contact clients as needed to ensure payment of outstanding invoices. -Reconcile any irregularities in receipts and ledger statement of customers.

-Maintain precise records of all incoming payments. -Prepare and send invoices to clients -Contact clients as needed to ensure payment of outstanding invoices. -Reconcile any irregularities in receipts and ledger statement of customers.