Collection Executive

1 - 3 years

3 Lacs

Gurugram Delhi / NCR

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a self-driven and competent Executive-Collections/ Sr. Executive-Collections to facilitate our collection process and trace and contact B2C clients for collection of outstanding payments. To be successful in this role, you must possess knowledge of the B2C collections process and should be able to strike a balance between maintaining trustful relationships and ensuring timely payments.

Role & responsibilities

  • Contacting customers and informing them of their overdue bills.
  • Advising customers on their payment options and suggesting methods of payments
  • Negotiating suitable payment plans.
  • Take actions to encourage timely debt payments
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Assist in improving collection strategies to drive continuous improvement in the collections process.
  • Research and resolve payment discrepancies.
  • Verify clients and customers who appear to be potential defaulters.
  • Aggressively work on hard recovery of bad debts, insolvent clients, defaulters and fraud cases.
  • Find/trace and contact clients to ask about their overdue payments
  • Manage field executive for recovery.

Preferred candidate profile

1. Minimum 2.5 years of experience in a B2C collections/ recovery role.

2. Strong verbal and communication skills.

3. Ability to work in a deadline driven and target-based role.

4. Ability to speak persuasively and listen critically

5. Knowledge of MS-Office is a must.

6. DRA will be advantage

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