Credit Card Sales Executive

Key Result Areas Follow verification policy – adhere to banking policies, procedures and regulatory requirements . Updating all the systems as per the call with the customer. Achieve given targets on monthly basis. Meeting the KPI Targets set in term of card acquisition Contact potential and existing customer via phone to introduce and promote banking products. Understand the customer needs and recommend suitable banking solutions. Cross-sell and upsell products to maximize revenue opportunities. Processing of the request or offer given to the customer. Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. Maintaining all records of the approval, requests and reports handled. Build and maintain strong relationships with customer. Handle customer inquiries and provide detailed information about product services Address customer concerns and resolve complaints efficiently . Compilation of daily and monthly reports and MIS for the team. Has strong Sales and customer focus and ability to think creatively and work under pressure. Ensure to meet 100% on control parameters and policy set by the bank audit team. Operating Environment, Framework and Boundaries, Working Relationships Operate in a call center environment. Interaction with Team Leader, Product Manager and Inbound / Outbound Management for action and follow up. Problem Solving Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes. Real-time crisis management, ownership and problem resolution. Resolve working issues within the team as well as between telesales and other units. Resolve customer related issues. Decision Making Authority & Responsibility Conducting appraisal performance / MBO reviews for self. Position quota decision in lead generation and adjustments to accommodate changes in process. Required to make decision on any matter relating to improving leads and customer satisfaction. Knowledge, Skills and Experience University Graduate. Excellent people management skills. 1-2 years experience in similar work environment. Preferably has a practical marketing background. Has strong Sales and customer focus and ability to think creatively and work under pressure. Excellent presentation skills. Good team player with result driven attitude. Business sensitive. Has analytical and computer skills. Adaptable and versatile. Job Type: Full-time Pay: ₹10,016.54 - ₹35,000.00 per month Benefits: Internet reimbursement Paid time off Provident Fund Schedule: Day shift Language: English (Preferred) Work Location: In person Application Deadline: 21/06/2025 Expected Start Date: 24/06/2025