CRE AFTERSALES (MOTORRAD)

As a Customer Relationship Executive (CRE) Aftersales at BMW Motorrad Munich Motors in Raipur, your primary responsibility will be to provide a premium customer experience to all BMW Motorrad service customers. You will be the face of the service department, managing front-desk interactions, scheduling appointments, updating service status, and ensuring seamless communication between the workshop and clients. This role is exclusively for female candidates who possess excellent customer service skills and a customer-centric approach. Your key responsibilities will include: Customer Service: - Warmly greet and assist customers at the service reception. - Understand customer concerns and effectively communicate them to the technical advisor or workshop team. - Provide real-time updates on service status, delivery timing, and cost estimates. Appointment Management: - Handle service bookings through calls, messages, and walk-ins. - Maintain the daily service calendar to ensure efficient workshop load distribution. - Ensure appointment reminders and confirmations are communicated to customers in advance. Feedback & Relationship Building: - Conduct follow-up calls post-service to gather customer feedback. - Build and maintain strong relationships with customers to ensure satisfaction and long-term loyalty. - Proactively address customer complaints and escalate unresolved issues. Documentation & Reporting: - Ensure accurate completion and signing of job cards. - Maintain both digital and physical records of service history and repeat complaints. - Share daily reports on service visits, feedback, and complaint resolution with management. Coordination: - Collaborate with the workshop, parts, and billing departments to ensure smooth service flow. - Assist in insurance claim processes and warranty procedures when necessary. - Address customer inquiries regarding service estimates and timelines. To qualify for this role, you must meet the following requirements: - Female candidates only, as per the front office and customer interface requirements. - Minimum graduate with a preference for backgrounds in Hospitality, Customer Service, or Auto industry. - At least 3 years of experience in a customer-facing role, preferably in the automotive service sector. - Good communication skills in English and Hindi. - Confident personality with a strong sense of ownership. - Basic knowledge of MS Office and DMS/CRM tools is preferred. In return, you can expect: - Fixed salary with incentives based on Customer Satisfaction Index (CSI). - BMW Motorrad customer experience training. - Career growth opportunities into senior service advisory or customer care roles. - The chance to work with a prestigious international brand. This is a full-time, permanent position with benefits including cell phone reimbursement, commuter assistance, health insurance, and internet reimbursement. The work schedule is day shifts from Monday to Friday, with weekends off. Additional bonuses based on performance are also provided. If you are interested in joining our team, please call +91 9981349100 to speak with the employer.,