Gear and Garment Executive position at BMW Motorrad – Munich Motors, Raipur : Job Title: Gear & Garment Executive – BMW Motorrad Location: Munich Motors, Sarona, Raipur Department: Apparel & Lifestyle – Motorrad Division Reporting to: Sales Manager / Brand Manager – BMW Motorrad Job Purpose: To manage the sales and display of BMW Motorrad riding gear, apparel, and lifestyle products, ensuring an exceptional customer experience and alignment with BMW global retail identity standards. Key Responsibilities:Sales & Customer Interaction: Greet and assist customers in selecting the right riding gear, helmets, jackets, gloves, boots, and lifestyle apparel. Educate customers on the technical features, safety benefits, and styling of BMW Motorrad merchandise. Achieve individual and store sales targets for gear and garments. Upsell gear as part of the motorcycle sales process and ensure customer safety compliance. Inventory Management: Maintain adequate stock levels and timely reordering of popular items. Conduct weekly stock audits and update inventory reports. Ensure all items are accurately tagged, priced, and displayed. Display & Visual Merchandising: Set up merchandise displays as per BMW CI/CD standards. Coordinate with the marketing team to design attractive layouts and in-store branding. Keep the gear section clean, organized, and visually appealing. Customer Experience & After-Sales: Provide fitting assistance and guidance for protective gear. Maintain a strong rapport with biking community members and returning customers. Handle customer feedback, exchanges, and complaints professionally. Reporting & Coordination: Generate daily/weekly sales reports and submit to management. Collaborate with the Motorrad sales team to bundle gear offers during vehicle delivery. Attend product training and brand sessions organized by BMW Motorrad India. Qualifications & Requirements: Minimum Graduate (preferred in Retail/Fashion/Sports Management). 1–3 years of experience in apparel, sports gear, or automotive accessory retail. Passion for biking and strong knowledge of riding gear essentials. Good communication skills and a pleasing personality. Familiar with POS billing systems and stock software. Salary & Benefits: Competitive fixed salary + performance incentives. BMW Motorrad product training & certifications. Employee discounts on gear and accessories. Growth opportunities in sales and brand roles. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Schedule: Day shift Monday to Friday Weekend only Supplemental Pay: Performance bonus Quarterly bonus Yearly bonus Work Location: In person

Sales Manager – BMW Motorrad Location: Munich Motors, Sarona, Raipur Department: Sales – Two-Wheelers (Premium Segment) Reporting to: Business Head / General Manager Job Purpose: To lead the BMW Motorrad sales operations, drive retail performance, manage the sales team, and ensure exceptional customer experience in alignment with BMW global standards. Key Responsibilities:Sales Operations & Strategy: Drive monthly and annual sales targets for BMW Motorrad bikes. Develop and implement sales strategies to expand customer base and increase market share in the region. Manage the entire sales cycle – from lead generation to delivery and post-sales coordination. Conduct competitor analysis and market intelligence for pricing and promotional strategies. Team Leadership & Performance Management: Lead, train, and motivate the sales team to deliver results. Set individual targets and monitor team KPIs. Conduct regular performance reviews and provide coaching and development plans. Customer Experience Management: Ensure the highest levels of customer satisfaction and retention. Oversee CRM practices, test ride scheduling, and customer follow-ups. Handle escalated customer queries and provide timely resolutions. Collaboration & Reporting: Coordinate with marketing, finance, service, and logistics teams for smooth sales operations. Generate daily, weekly, and monthly reports for management review. Liaison with BMW India for sales forecasts, inventory planning, and updates. Events & Branding: Plan and execute customer engagement activities like ride-outs, track days, and brand promotions. Represent the dealership at motor expos and local community events. Qualifications & Requirements: Graduate in any stream (MBA preferred). 5–8 years of experience in automotive sales (premium or two-wheeler segment preferred). Strong leadership and communication skills. Passion for biking and knowledge of superbike culture is a plus. Proficient in MS Office and CRM tools. Salary & Benefits: Competitive fixed salary + attractive incentives. BMW training & certification programs. Opportunities for growth within the Munich Motors Group. Job Types: Full-time, Permanent, Fresher Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Schedule: Day shift Monday to Friday Weekend only Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Language: English (Required) Work Location: In person

As a Customer Relationship Executive (CRE) Aftersales at BMW Motorrad Munich Motors in Raipur, your primary responsibility will be to provide a premium customer experience to all BMW Motorrad service customers. You will be the face of the service department, managing front-desk interactions, scheduling appointments, updating service status, and ensuring seamless communication between the workshop and clients. This role is exclusively for female candidates who possess excellent customer service skills and a customer-centric approach. Your key responsibilities will include: Customer Service: - Warmly greet and assist customers at the service reception. - Understand customer concerns and effectively communicate them to the technical advisor or workshop team. - Provide real-time updates on service status, delivery timing, and cost estimates. Appointment Management: - Handle service bookings through calls, messages, and walk-ins. - Maintain the daily service calendar to ensure efficient workshop load distribution. - Ensure appointment reminders and confirmations are communicated to customers in advance. Feedback & Relationship Building: - Conduct follow-up calls post-service to gather customer feedback. - Build and maintain strong relationships with customers to ensure satisfaction and long-term loyalty. - Proactively address customer complaints and escalate unresolved issues. Documentation & Reporting: - Ensure accurate completion and signing of job cards. - Maintain both digital and physical records of service history and repeat complaints. - Share daily reports on service visits, feedback, and complaint resolution with management. Coordination: - Collaborate with the workshop, parts, and billing departments to ensure smooth service flow. - Assist in insurance claim processes and warranty procedures when necessary. - Address customer inquiries regarding service estimates and timelines. To qualify for this role, you must meet the following requirements: - Female candidates only, as per the front office and customer interface requirements. - Minimum graduate with a preference for backgrounds in Hospitality, Customer Service, or Auto industry. - At least 3 years of experience in a customer-facing role, preferably in the automotive service sector. - Good communication skills in English and Hindi. - Confident personality with a strong sense of ownership. - Basic knowledge of MS Office and DMS/CRM tools is preferred. In return, you can expect: - Fixed salary with incentives based on Customer Satisfaction Index (CSI). - BMW Motorrad customer experience training. - Career growth opportunities into senior service advisory or customer care roles. - The chance to work with a prestigious international brand. This is a full-time, permanent position with benefits including cell phone reimbursement, commuter assistance, health insurance, and internet reimbursement. The work schedule is day shifts from Monday to Friday, with weekends off. Additional bonuses based on performance are also provided. If you are interested in joining our team, please call +91 9981349100 to speak with the employer.,