contract operations

Job Title:

• Contract Processing & Administration:

• Manage the processing of incoming revenue-generating contracts in accordance with established procedures.
• Ensure contracts are accurately validated and executed, meeting all company and legal requirements.
• Maintain and manage customer records within SAP and other systems according to established procedures.

• Cross-Functional Collaboration:

• Work closely with internal teams such as Sales, Legal, Credit, and Deal Desk to address contract-related queries and issues.
• Participate in regular communication with sales and service teams to ensure smooth contract execution and customer satisfaction.

• Account Management & Order Processing:

• Support customer account management and business consultation.
• Process orders, manage provisioning, and handle contract-related inquiries.

• Reporting & Status Updates:

• Provide regular status reports on contract processing and related activities.
• Assist in quarter-end activities and support business continuity planning.

• Process Improvement & System Testing:

• Participate in system testing and the continuous improvement of processes related to contract management.
• Ensure adherence to company procedures and best practices to maintain high standards of accuracy and efficiency.

• Other Duties:

• Support ad-hoc project participation as required.
• Handle any incoming queries and requests related to contracts and customer accounts.

Required Skills and Qualifications:

• Experience:

• Minimum of 3+ years of experience in contract operations, Quote to Cash, Order Management, or related fields.
• Familiarity with contract validation, execution, and revenue generation processes.

• Education:

• Bachelor's degree or equivalent experience.

• Technical Skills:

• Proficiency in SAP or similar systems for contract management and customer account maintenance.
• Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).

• Knowledge of Contract Processes:

• Understanding of the end-to-end contract lifecycle, including commercial contract processes.

• Soft Skills:

• Strong attention to detail and the ability to ensure high accuracy in contract processing.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to collaborate effectively with cross-functional teams to achieve shared goals.

• Flexibility:

• Ability to work flexible shifts to accommodate different time zones, including APAC, EMEA, or North America as per business requirements.

• Other Competencies:

• Strong organizational and time-management skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated problem-solving ability and proactive approach to process optimization.

Preferred Qualifications:

• Previous experience in a multinational organization.
• Familiarity with commercial contract law and industry-specific requirements.
• Experience in system testing or business continuity activities.