9 Consumer Complaints Jobs

Description The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times maximising sales through selling, providing excellent service and retail standards contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines Understand daily/weekly targets Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc. Keep up to date with competitor activities and missed opportunities Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image. Deliver the Brand Strategy, ensuring the delivery of an effective local plan Plan and implement local marketing & events initiatives, aligned to Retailer activity. Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture Be an Ambassador for the Brand lead the way to ensure Brand values are represented and bought to life. Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate Use digital tools to ensure knowledge is kept up to date Deliver a consumer recruitment and retention strategy to grow a loyal consumer base. Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumers needs. Operations Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing) Review retail standards on a daily basis ensuring they are maintained to the required standard Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk Ensure all information requests are fulfilled accurately, within deadlines set Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of Acceptable during audits. Commerciality Manage daily replenishment, taking appropriate action where necessary Maximise sales performance by utilising all commercial reports before making commercial decisions Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines Identify trends and make suggestions to enhance product performance. Qualifications . Experience in a fastpaced retail and/or consumer facing environment Ability to drive selfdevelopment Commercial understanding and awareness of industry Effective communication, organisation and prioritisation skills ", "

We are hiring for Legal Lawyer at SelfTech in Nagpur location Description Job Title: Legal Lawyer Location: Nagpur Experience: 3 to 5 Years Job Type: Full-Time | On-Site Industry: Online Gaming / Tech Product Availability: Immediate Joiners or Open to Work SelfTech Solutions is a tech-driven company with 20+ years of business expertise, specializing in user-friendly web and mobile software for E-commerce, ERP, Social Media, and Business Automation. As part of our diversified offerings, we have ventured into the Online Gaming space , one of the most rapidly evolving sectors in digital India. With this expansion, comes a stronger need for legal expertise especially in criminal law, cybercrime, and gaming compliance. Key Responsibilities: Provide ongoing legal counsel related to criminal law issues, complaints, or potential disputes involving online gaming operations. Handle legal notices, police queries, FIRs, and customer/third-party complaints related to the gaming domain. Ensure compliance with IT Act, Indian Penal Code (IPC), CrPC, and applicable gaming laws/regulations. Advise on legal risks, contracts, and business operations from a criminal and regulatory standpoint. Draft, vet, and review legal documents including agreements, disclaimers, terms of service, and privacy policies. Stay updated on amendments to laws governing online gaming, gambling, and digital platforms. Liaise with external legal authorities, law enforcement, or courts when required. Requirements: LLB degree; active Bar Council registration. 3 to 5 years of criminal law experience, preferably with exposure to tech, online platforms, or consumer complaints. Strong knowledge of compliance, IT & cyber laws, and corporate legal matters. Experience handling or advising on cases in the gaming, fintech, or e-commerce space is a strong plus. Available for consistent legal guidance on a monthly basis (retainer model). Nice to Have: Experience handling legal strategy for startups or online gaming firms. Exposure to Public Policy, RBI Guidelines, or legal framework around digital entertainment platforms.

* Investigate non-conformances & consumer complaints, lead completion of root cause analysis * Implement corrective actions, monitor progress & improvements * Drive continuous improvement on quality standards, requirements & best practices Required Candidate profile * Must have experience in Injection Molding & Plastic Industry * Good Computer & Communication skills * QC Tools Knowledge * Kaizen

The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times maximising sales through selling, providing excellent service and retail standards contributing to efficiencies through adhering to store/ Brand/ Company Procedures and guidelines Understand daily/weekly targets Ensure personal awareness of all additional sales avenues ie eventing, Omni and digital channels, etc Keep up to date with competitor activities and missed opportunities Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image. Deliver the Brand Strategy, ensuring the delivery of an effective local plan Plan and implement local marketing events initiatives, aligned to Retailer activity. Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture Be an Ambassador for the Brand lead the way to ensure Brand values are represented and bought to life. Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate Use digital tools to ensure knowledge is kept up to date Deliver a consumer recruitment and retention strategy to grow a loyal consumer base. Develop up to date knowledge of product in order to ensure we'deliver an industry leading experience and the product meets the consumers needs. Operations Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing) Review retail standards on a daily basis ensuring they are maintained to the required standard Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk Ensure all information requests are fulfilled accurately, within deadlines set Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to Ensures that all health safety responsibilities and all areas of operational activity achieve a minimum overall grading of Acceptable during audits. Commerciality Manage daily replenishment, taking appropriate action where necessary Maximise sales performance by utilising all commercial reports before making commercial decisions Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines Identify trends and make suggestions to enhance product performance. Qualifications Experience in a fast paced retail and/or consumer facing environment Ability to drive self development Commercial understanding and awareness of industry Effective communication, organisation and prioritisation skills

- Focusing and Achieving Monthly / Quarterly / Annually Operational Plan (Sales Target). - Responsible to achieve sales targets through secondary sales and enhance market share through Retailers. - Provide customers with the appropriate selection, sampling of products in response of their inquiries and provide quotations accordingly. - Build consumer/influencer connect as per the region to build brand awareness and generate leads for the Retailers / Dealers. - Managing Sales through Super Sales Software. - Responsible to maintain records of all sales leads and customer accounts in DMS. - Responsible to Deal with Consumer Complaints effectively upholding Company’s values. - Responsible to fill Questionnaire in Super Sales App for each Retailer, take feedback from retailers & share relevant information’s with Support Team at Head Office - Responsible for Daily Market visits to keep an eye on Market Status, Competitors activities, Scheme Activations. - Responsibility to handle BTL activities (Branding, Sampling and other promotional activities like Contractors Meet, Local Meets, Exhibitions etc.)

About the team: The Consumer Protection Compliance team works with deep insights, and understanding, builds, tests legal and compliance controls required under Consumer Protection E com rules, Consumer laws, Legal Metrology Laws, Essential commodities rules and notifications issued from time to time. About the role: Legal qualification and 3 - 5 years of experience in e commerce laws, legal metrology, consumer laws and essential commodity laws. Preference will be given to Technical experience, working in QA (physical product checks) and product label clearance legal department, FMCG, retail, website audit experience Risk Spotting, Problem solving and analytical skills Technical capabilities: Understanding of e-commerce laws requirements for various products on websites, website audits, data analysis, Power BI, SQL, Excel and any Scripting Language You would be responsible for : You will closely work with internal Flipkart teams to provide relevant inputs, identify gaps, track them, highlight them and provide necessary improvements to regularize them. You will identify, define, collect, and track key business metrics for products, services or business processes for Listing item Compliance Website audit capabilities, data analysis, build reports, dashboards and metrics to monitor Work with the CP stakeholders to help data-driven decisions, build robust processes, and test control To Success in this role: Industry knowledge and experience Exceptional written, verbal communication skills and presentation skills. Ability to multitask Work on a diverse range of requirements with multiple stakeholders Skills that we are looking for : Consumer laws, legal metrology , Risk analysis, Documentation, Stakeholder management, Effective Communication, excel, analytical skills, Report Preparations, Presentation Skills

Description The Counter Lead is responsible for supporting their Brand in for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by \u00b7 reflecting a credible and professional Brand image to all internal and external consumers at all times \u00b7 maximising sales through selling, providing excellent service and retail standards \u00b7 contributing to efficiencies through adhering to store/Brand//Company Procedures and guidelines \u00b7 Understand daily/weekly targets \u00b7 Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels, etc. \u00b7 Keep up to date with competitor activities and missed opportunities \u00b7 Effectively social media, leveraging opportunities to drive the business, protect and enhance the Brand image. \u00b7 Deliver the Brand Strategy, ensuring the delivery of an effective local plan \u00b7 Plan and implement local marketing & events initiatives, aligned to Retailer activity. \u00b7 Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind\u2043set and a surprise and delight culture \u00b7 Be an Ambassador for the Brand \u2043 lead the way to ensure Brand values are represented and bought to life. \u00b7 Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate \u00b7 Use digital tools to ensure knowledge is kept up to date \u00b7 Deliver a consumer recruitment and retention strategy to grow a loyal consumer base. \u00b7 Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumers needs. Operations \u00b7 Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing) \u00b7 Review retail standards on a daily basis ensuring they are maintained to the required standard \u00b7 Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes \u00b7 Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk \u00b7 Ensure all information requests are fulfilled accurately, within deadlines set \u00b7 Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed \u00b7 Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to \u00b7 Ensures that all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of Acceptable during audits. Commerciality \u00b7 Manage daily replenishment, taking appropriate action where necessary \u00b7 Maximise sales performance by utilising all commercial reports before making commercial decisions \u00b7 Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales \u00b7 Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control \u00b7 Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines \u00b7 Identify trends and make suggestions to enhance product performance. Qualifications . Experience in a fast\u2043paced retail and/or consumer facing environment \u00b7 Ability to drive self\u2043development \u00b7 Commercial understanding and awareness of industry \u00b7 Effective communication, organisation and prioritisation skills ", "

- Lead, coach, and motivate a team of sales representatives to achieve sales targets and drive revenue growth - Develop and implement effective sales strategies and tactics to maximize sales opportunities - Monitor and analyze sales performance metrics to identify areas of improvement and implement corrective actions - Build and maintain strong relationships with key clients and actively seek new business opportunities - responsible for maximum revenue generation from the designated region Good Communication Interpersonal Skill,Strategic Planning,Negotiation Skill,Analytical Thinking,Business Acumen,Change Management , Communication , Conflict Management,Customer Relationship Management This role will play a crucial role in driving sales and managing a team of sales field force. With a focus on building strong customer relationships and exceeding sales targets, he/she will have a direct impact on companys achievement. - Responsible for Primary sales and enhance market share of Product Range through Distributors. - Preparing and Implementing Route Plan / Beat Plans for Field Staff and guiding them for achieving secondary sales targets. - Appointment of Distributors / Dealers / Retailers. Ensuring profitability of distributor dealers by timely settling claims, damages and growing business. - Educate Motivate and Coach Field Staff and Distributor Sales Team and handholding.Building rapport as well as controlling Team. - Check DSR for FS on weekly basis and take corrective measures as and when needed. - Drive Sales through Super Sales Software. - Drive Volume and Growth in the given Territory, responsible to plan and communicate various strategies. - Operate Schemes within the allotted budget. - Recognizing new Selling Opportunities; Penetration and Visibility in a given territory. - Handle BTL activities (Branding, Sampling and other promotional activities likeContractors Meet, Local Meets, Exhibitions etc.) - Daily Market visit - understanding market status, competitor activity, scheme activation designing, key retailer and distributor visit. - Consumer Complaints effectively upholding Company s values. - Daily Market visits to keep an eye on Market Status, Competitors activities, SchemeActivations and also visiting Key Retailers and Distributors. - Educate, Motivate and Coach the Distributor Sales Team and handholding. Buildingrapport as well as controlling Distributor Team - Work towards ensuring sales force capability development by providing necessary inputs into development of training content to the HR Team

* Investigate non-conformances & consumer complaints, lead completion of root cause analysis * Implement corrective actions, monitor progress & improvements * Drive continuous improvement on quality standards, requirements & best practices Required Candidate profile * Good Computer & Communication skills * QC Tools Knowledge * Kaizen