Concierge agent - Premium

We are hiring!!

Role - Concierge Agent - Premium

Qualification: Bachelor’s degree or equivalent preferred.

Experience - 2 to 4 Years

Package - 6 LPA to 8 LPA

Location - Whitefield, Bangalore

Industries - BPO

Job Types: Full-time, Permanent (onsite)

Working days: 06

Job Description:

Key Responsibilities

• Provide end-to-end concierge support including international and domestic travel bookings (flights, hotels, transport), entertainment and event reservations, and personalized lifestyle services such as itinerary planning.
• Handle customer inquiries and requests promptly and accurately via phone, email, or chat, maintaining a courteous and professional demeanor.
• Think out of the box and evangelize solutions when customer needs fall outside existing SOPs, ensuring customer delight even in ambiguous situations.
• Manage multiple tasks simultaneously while maintaining attention to detail and ensuring customer satisfaction.
• Exercise discretion and cultural sensitivity when dealing with premium customers and sensitive information.
• Collaborate with internal teams and escalate complex issues to Team Leads as necessary for swift resolution.
• Maintain up-to-date knowledge of travel regulations, entertainment options, and lifestyle trends to provide informed recommendations.
• Document interactions and maintain accurate records of customer requests and resolutions in the CRM system.

Required Qualifications & Skills

• Minimum 2 years’ experience in international processes, preferably within travel, concierge, or premium customer service domains.
• English proficiency equivalent to IELTS 7.5 or above equivalent, with excellent verbal and written communication skills.
• Strong multitasking ability and attention to detail.
• High level of discretion, professionalism, and cultural sensitivity.
• Demonstrated ability to think creatively and independently when SOPs do not provide a solution.
• Ability to work in a fast-paced environment and adapt to evolving client requirements.
• Familiarity with travel booking systems, CRM tools, and concierge operations is an advantage.

If interested call us on 8983613369 ( Mon to Sat 11 am to 6 pm)

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹68,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Experience:

• International Travel booking: 2 years (Required)
• Domestic Travel Booking: 2 years (Required)

Work Location: In person