Community Operations Manager

Key Responsibilities Operational Efficiency Design and refine workflows to improve engagement, event management, and content delivery within the community platform Identify and implement automation tools to streamline and enhance process efficiency Technology Management Own the community platform operations (e.g., Higher Logic), ensuring functionality, scalability, and stability Collaborate with IT and external vendors to address issues, implement upgrades, and ensure optimal platform performance Data Analytics & Reporting Track and analyze key community metrics : member growth, engagement, retention, and ROI Provide insightful reports to leadership to inform strategic adjustments and demonstrate impact Resource & Budget Management Oversee the operational budget for community programs Evaluate vendors and tools, ensuring cost-effective and impactful resource allocation Cross-Functional Collaboration Partner with Marketing, Product, and Customer Success teams to align community operations with business goals Support program execution by ensuring operational readiness and smooth collaboration Enhance Customer Journey Identify and implement improvements across the customer/community journey Create and maintain community playbooks to drive consistent and meaningful member experiences What We're Looking For Required Qualifications Bachelor's degree in Marketing, Communication, or a related field 5+ years of experience managing community platform operations or similar environments Technical expertise in community platforms (especially Higher Logic ), CRM systems, and analytics tools Strong data analysis skills with the ability to generate actionable insights Excellent communication skills (written and verbal) Effective problem-solving and organizational skills Experience using project management tools Preferred Qualifications 5+ years in operations, project management, or community-focused roles Experience managing B2B or customer-facing digital communities Familiarity with performance metrics such as: Task turnaround time reduction Increased community engagement aligned with KPIs Consistent on-time, on-budget execution High platform uptime and reliability