Collections Executive - Retail MFB - Collections

2 - 5 years

3 - 7 Lacs

Posted:4 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced Collections Executive to join our team in Pune. The ideal candidate will have 2-5 years of experience in collections, preferably in the banking or financial services industry.
Roles and Responsibility
  • Drive the collection process of receivables across multiple sources to reduce outstanding amounts and average number of days.
  • Negotiate payment schedules with customers based on their current financial situation while satisfying debt obligations.
  • Track portfolio for specific buckets and control delinquency, focusing on non-starters and resolving customer discrepancies.
  • Provide efficient customer service regarding collection issues, process refunds, review account adjustments, and resolve client discrepancies.
  • Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and adjustments.
  • Ensure customer files are updated with contact information, recording times and dates, and noting received information about debt.
  • Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions.
  • Investigate defaulting accounts and maintain relationships with customers, enlisting sales and senior management support when necessary to accelerate the collection process.
  • Support the collection manager (court receiver) in repossessing assets and seeking legal and police support as needed.
  • Ensure compliance with all audit/regulatory bodies and company policies and procedures.
  • Job
  • Graduate degree required.
  • Minimum 2 years of experience in collections, preferably in banking or financial services.
  • Possess strong knowledge of auditing, accounting, finance, and budgeting principles.
  • Demonstrate excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Exhibit strong analytical and problem-solving skills, with attention to detail and the ability to meet deadlines.
  • Ability to work in a fast-paced environment and adapt to changing priorities is essential.
  • Strong understanding of regulatory requirements and compliance standards is necessary.
  • Experience working with CRM software and other relevant tools is preferred.
  • Additional Info
    The selected candidate will be responsible for ensuring compliance with all audit/regulatory bodies and company policies and procedures.

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