Collection Associate

JOB Description: We are looking for an enthusiastic professional experienced in Collections, Retentions, Customer Service & cross sell who will be responsible for collections & retention of existing customers. The executive will be responsible for collection of due payments, Holiday planning, Retentions, upselling of products from existing customers. The successful candidate should be able to accept ownership for assigned customer base and effectively solve customer issues, complaints, requests and inquiries, keeping customer satisfaction at the center of every interaction and behavior. ROLE AND RESPONSIBILITIES: Collection of due payments from existing Members. Ensure Customer delight & consistent service experience including timely resolution of customer queries & issues, to enable EMI collections. Collection of post-dated instruments towards Membership EMI’s. Upsell products to existing customer and ensure maximum revue generation to organization. Ensure collection targets are met and work closely towards achieving milestone targets. Liaise with internal stakeholders to ensure members concerns are addressed to with TAT. Responsible for high level of quality communication with customers within laid down parameters & processes bycompany. Ensure Maximum CSAT on every interaction with Members. Plan, organize & execute daily duties & data management with minimum supervision. Entice Members to plan holidays and ensure end to end assistance in booking. Proactively retain any potential exit customer and ensure end to end assistance throughout. Act on feedbacks given Team Leaders, Seniors, Quality & Training or on coaching provided within team as guidelines for improving overall performance of team QUALIFICATIONS AND EDUCATION REQUIREMENTS: Any stream Graduate & Post-graduates or any specialization preferred. For undergraduates - 12 th Pass is must. Continuous professional working experience (Gaps in experience not preferred)