Cluster Relationship Manager

As a Cluster Relationship Manager at Niva Bupa Health Insurance Company, your role is crucial in identifying opportunities for improvement across customer service, underwriting, and claims processes. You will be responsible for ensuring a robust Management Information System (MIS) architecture for both pre-sales and post-sales activities. Collaborating with the operational team, you will co-create and implement strategies aligned with the distribution strategy of the company. Your key responsibilities include building relationships in the region, reviewing performance periodically, and engaging with partners to establish operational specifications. By monitoring operations and recommending product strategies, you will contribute to revenue growth and profitability. Additionally, you will work closely with the regional team members to develop a common agenda and scorecard, ensuring alignment with the overall business plan. Interacting with key management members and partners, you will oversee business reviews, address deviations from the plan, and handle escalated issues to ensure smooth operations and continuous improvement in revenue generation. Your role will also involve suggesting reward and recognition platforms for bank partners" employees and leading the implementation of sales promotions to maximize marketing spends. Furthermore, you will collaborate with the training department to deploy programs, identify trainers, and deliver training to build the capacity of the sales force in the region. Your focus will also include recruitment and retention planning, implementing rewards and recognition activities, and coaching subordinates to develop a robust sales force and achieve potential sales targets. Key performance indicators for this role include Gross Written Premium (GWP) for new and renewal business, compliance, audit adherence, and claim management. The ideal candidate for this position should hold a graduate or postgraduate degree, preferably an MBA, and have 6-8 years of experience in Life Insurance, General Insurance (Bancassurance only), Relationship Management, or Investment & Wealth Advisory within the banking sector. Join us at Niva Bupa Health Insurance Company and be a part of our exciting growth journey towards achieving more than 10000 Cr GWP by 2027. As a certified Great Place to Work, we are committed to creating a collaborative and innovative work environment where you can contribute to the success of the company while developing your skills and expertise.,