Cluster Manager

Location: Regional Central

Role Summary:

Key Responsibilities:

Formulate strategies to maximize regional agency acquisition, expansion of existing business and increase in the sales revenue

Monitor and improve agency retention metrics through proactive engagement

Supervise the business development and customer success team for engagement with prospective and current agencies

Manage the business development and customer success team to facilitate seamless onboarding, upsell, cross sell and effective relationship management for achieving cluster objectives

Guide, motivate, and manage diverse teams across the cluster, including sales and customer success.

Cultivate a culture of high achievement, collaboration, and continuous enhancement.

Manage the cluster profit and loss, focusing on revenue optimization and cost containment.

Establish cluster revenue targets and monitor performance against these benchmarks.

Conduct routine market analysis and competitor benchmarking to identify emerging trends and opportunities.

Collaborate with senior leadership to formulate short-term and long-term cluster plans.

Conduct frequent travel within the cluster to engage with key agencies, partners, and stakeholders.

Establish a prominent and effective leadership presence within the cluster.

Collaborate with the Regional Head to align cluster strategies with the overall regional vision and goals.

Regularly report on business development progress, sales forecasts, and key performance metrics to the Regional Head.

Maintain transparent communication with the Regional Head, providing updates on performance, challenges, and opportunities.

Qualifications:

7+ years of experience in a sales or business development role, with exposure to SaaS, Service Sales, or Marketplace environments. OR

8+ yrs of experience in Collections, managing collection operations

Skills:

Strong sales and negotiation capabilities.

Exceptional communication skills to engage and influence stakeholders and agencies.

Comprehensive networking skills to sustain and expand industry relationships.

Confidence in taking ownership of business operations and driving results.