Client Servicing Executive - Non Voice Process

As a Client Servicing Executive for e-commerce business Whataportrait.com, your primary responsibility will be to develop and maintain client relationships through email and chat interactions. You will be part of a non-voice process team based in Mumbai, preferably in the western suburbs, with office hours from 9 am to 5.30 pm. Your key duties will include employing sales skills to achieve targeted sales, effectively communicating with overseas clients, and identifying and maintaining relations with potential clients to drive revenue. You will also liaise with vendors and contracted artists to ensure timely project completion, as well as conduct quality control and proofing of projects before customer approval. In this role, you will be required to respond to customer inquiries via email promptly and efficiently. Additionally, you should have knowledge of sales management, tracking, monitoring, reporting, and handling inquiries. Collecting customer feedback and reviews will also be part of your responsibilities. The ideal candidate should possess excellent written communication skills, expertise in client servicing, quality control, client management, relationship management, and professional chat etiquette. Sales experience would be an added advantage. This position offers training, mentoring, and opportunities for professional growth. It is a full-time role that requires dedication and proactive client engagement to drive business success.,