Client Service Manager - Freight Forwarding

Toll Group

10 - 13 years

10 - 15 Lacs

Pune

Posted:1 week ago| Platform:

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Skills Required

KAM Key Account Management Strategic Account Management Client Coordination Client Retention global account management Client Engagement Client Relation Client Relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Act as the primary point of contact for key global accounts within the Industrial Vertical in India.
Collaborate with Regional Account Managers (RAMs) and Global Account Managers (GAMs) to identify and develop new business opportunities.
Engage with senior management to discuss and implement strategies for client retention and business growth within global accounts.
Finalize and submit Request for Quotations (RFQs) for key clients.
Efficiently organize and manage client-wise Daily Sales Reports (DSRs), Standard Operating Procedures (SOPs), flowcharts, and checklists to streamline processes.
Coordinate and manage client meetings with management, ensuring a seamless experience.

Preferred candidate profile

Proven experience in customer relationship management, preferably within Freight Forwarding Industry with strong understanding of business development and account management principles.
Exceptional communication, negotiation, and interpersonal skills.
Ability to travel as needed for client visits and meetings.

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