Client Service Associate

Client Service Associate JD Role Summary: The Client Service Associate will act as the primary point of contact between warehouse operations and key clients. The role involves handling service requests, tracking shipments/inventory, addressing issues, and ensuring that service level agreements (SLAs) and turnaround times (TATs) are consistently met. Key Responsibilities: Client Coordination & Relationship Management Serve as the day-to-day contact for clients related to inventory, dispatches, delays, or special requests. Handle client escalations promptly and coordinate internally to resolve issues. Provide regular updates on order status, dispatch schedules, and service performance. Warehouse Operations Interface Work closely with warehouse supervisors to ensure client requirements are understood and executed. Align order processing, dispatch priorities, and special handling instructions with the floor team. Ensure timely GRN (goods receipt note) and POD (proof of delivery) updates to clients. Service Monitoring & Reporting Track service metrics such as TAT, fill rate, damage/loss reports, and inventory accuracy. Share daily/weekly MIS with clients and internal stakeholders. Assist in preparing monthly SLA performance reviews and client dashboards. Issue Resolution

Proactively address shipment delays, inventory mismatch, damages, or system issues. Liaise with transport, billing, and inventory teams for end-to-end closure of service tickets. Document and escalate recurring issues or SLA breaches for corrective actions. System Updates & Documentation Update WMS (Warehouse Management System) or ERP with client-specific instructions or changes. Maintain accurate service logs, communication records, and escalation reports. Qualifications: Bachelors Degree in any field (preferably in logistics, supply chain, or business administration) 14 years of experience in a logistics/warehouse/customer service environment Proficiency in MS Excel, Google Sheets, and WMS/ERP platforms Good spoken and written communication in English and local language Key Skills: Customer handling and coordination Strong attention to detail and service mindset Basic understanding of warehouse operations Time management and multitasking under pressure Analytical and reporting capability