Client Relationship Manager

As a Client Relationship Manager at CBS HUB PVT LTD, previously known as Central Books, you will play a crucial role in managing and enhancing the experience of our existing clients. Serving as the primary point of contact for key accounts, your responsibilities will include building and maintaining strong relationships with clients, addressing their queries and issues promptly, and ensuring their satisfaction and engagement. You will also be responsible for onboarding new clients, monitoring client engagement metrics, and identifying opportunities for upselling or cross-selling relevant offerings based on client needs. Reporting to the VP Sales, you will collaborate with internal teams to ensure a smooth transition for new clients and advocate for client feature requests and improvements. Your role will involve conducting regular check-ins, feedback sessions, and performance reviews with clients, as well as maintaining accurate client records in CRM tools and tracking key relationship KPIs. To be successful in this role, you should have a Bachelor's or Master's degree in Business, Marketing, or a related field, along with 6-8 years of experience in client servicing, account management, or customer success, preferably in the EdTech industry. You should have a proven track record of meeting or exceeding revenue targets, strong presentation and negotiation skills, and the ability to engage with senior stakeholders and build long-term relationships. Familiarity with CRM systems and sales analytics tools is essential, along with a high level of initiative, adaptability, and ownership. This is a full-time, permanent position based in Hyderabad, with a day shift schedule from Monday to Friday. The company offers benefits such as health insurance and Provident Fund. If you are proactive, empathetic, and passionate about client relationship management, we encourage you to apply for this role and be a part of our dynamic team at CBS HUB PVT LTD.,