Client Relationship Manager

As a CRM Executive at Apeejay Business Centre in Gurugram, you will play a pivotal role in managing client relationships, optimizing CRM tools, and enhancing customer engagement to support the growth of our business center. Your primary responsibilities will include developing and implementing strategies to build and maintain strong client relationships, proactively engaging with clients to understand their needs, and addressing their concerns with professionalism and promptness. Additionally, you will execute loyalty programs and personalized communication plans to improve client retention. In terms of CRM system management, you will be tasked with maintaining and updating accurate client data within the CRM system, ensuring data integrity and system efficiency, and providing training and support to other CRM users as needed. Collaboration with the sales and marketing teams to develop and execute targeted campaigns, as well as assisting in implementing promotional activities aligned with business goals, will also be a key aspect of your role. Your analytical skills will be put to use as you analyze customer data to identify trends, leads, and growth opportunities, and generate reports for internal stakeholders with actionable insights. Cross-functional collaboration will be essential as you work closely with customer service, operations, and sales teams to ensure consistent client experiences and facilitate smooth communication and support across departments. To excel in this role, you should be a graduate in any discipline with at least 3 years of experience in CRM, customer engagement, or a similar client-facing role. Strong analytical and problem-solving skills, excellent verbal and written communication skills, attention to detail, organizational abilities, and a customer-focused mindset are also essential qualities for success in this position. If you are passionate about delivering quality service and driving client engagement and satisfaction, and are looking for a full-time, permanent opportunity in Gurugram, we invite you to apply for the CRM Executive role at Apeejay Business Centre.,