Client Delivery & Relationship Manager

Client Delivery & Relationship Manager

Key Responsibilities

Team & Project Management

• Lead and manage a multi-functional delivery team of 20, including SEO specialists, web developers, designers, and content creators
• Assign, track, and ensure timely delivery of SEO audits, keyword strategies, on-page/off-page SEO, ad campaigns, and website tasks
• Conduct daily stand-ups, weekly reviews, and monthly planning sessions with the team to align on deliverables and targets
• Ensure output quality, adherence to deadlines, and fulfilment of client requirements across services

Client Relationship & Account Handling

• Act as the primary point of contact for US-based clients, maintaining daily communication and providing regular updates
• Present completed SEO reports, marketing results, website progress, and campaign performance to clients professionally
• Understand client business goals and propose SEO strategies, digital improvements, or new services
• Handle escalations with professionalism and work to ensure high satisfaction and retention

SEO & Digital Marketing Oversight

• Collaborate with all teams to ensure campaigns are aligned with client goals and business outcomes
• Suggest improvements for organic traffic, search rankings, and conversion optimization

Strategy, Planning & Upselling

• Plan quarterly strategies with the internal team and propose performance-based roadmaps to clients
• Identify upselling/cross-selling opportunities for services like SEO upgrades, paid ads, content marketing, and automation tools
• Collaborate with marketing, content, and development teams to align deliverables with client vision

Candidate Requirements

• Bachelor's degree in marketing, IT, or related field (MBA is a plus)
• 46 years of experience in

  client servicing, SEO, digital marketing, or account/project management

• Hands-on understanding of

  SEO best practices, tools, and performance tracking

• Experience managing distributed teams and

  interacting with US-based clients daily

• Excellent communication, leadership, and client presentation skills

What We Offer

• A leadership role with end-to-end ownership of delivery and client relationships
• Opportunity to work with high-growth clients in the US market
• Collaborative team culture and fast-paced work environment
• Clear performance-linked growth and learning opportunities
• Exposure to a full-stack digital ecosystem: SEO, paid ads, web, and analytics