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Client Account Management Senior Analyst

5 - 9 years

0 Lacs

haryana

Posted:1 day ago| Platform: Shine logo

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Skills Required

marketing operations account management program management banking financial services strong analytical skills risk management strategic thinking virtual program project management data analysis interpretation customer retention program implementation ability to manage multiple stakeholders ability to establish strong client relationship crisis risk management good project management skills excellent oral written communication skills proven success in navigating global matrixed environments experience in client facing roles ability to work effectively in a remote fastpaced unstructured global environment

Work Mode

On-site

Job Type

Full Time

Job Description

As a Client Account Management Senior Analyst at Accenture, you will collaborate closely with clients to design, build, and implement initiatives aimed at enhancing business performance within the Banking and Fintech landscape. Your primary responsibilities will include fostering collaboration and stakeholder management, analyzing data to uncover growth opportunities, overseeing project management, and implementing client account plans through relationship development and opportunity pursuits. You will be expected to collaborate with various client teams, including marketing, sales, and product, to align customer value management strategies with business goals. Effective communication with leaders, SMEs, and teams will be crucial to ensure a client-centric approach. Managing relationships with key partners and ensuring compliance for smooth execution of initiatives will also be part of your role. Data analysis will be a key aspect of your responsibilities, where you will monitor trends, identify anomalies, analyze data to uncover growth opportunities, and track performance metrics and marketing interventions. Your ability to provide insights and resolve critical issues to support business objectives will be essential. In terms of project management, you will be required to plan, execute, and oversee projects, ensuring timely delivery and alignment with business goals. Developing and maintaining project plans, timelines, and budgets, proactively addressing risks, and implementing process improvements for efficiency will also fall under your purview. Furthermore, you will implement client account plans through relationship development and opportunity pursuits to build deeper client relationships. This includes monitoring existing services to identify innovative value propositions for clients. Designing and implementing customer retention programs specific to the Banking, Fintech, and Insurance sectors to reduce churn and increase customer lifetime value will be part of your role. To excel in this position, you should possess strong analytical skills, a data-driven mindset, in-depth knowledge of the banking and fintech industry, strategic thinking capabilities, crisis and risk management skills, as well as good project management capabilities. Additionally, you should have excellent oral and written communication skills, proven success in navigating global matrixed environments, experience in client-facing roles, and the ability to work effectively in a remote, virtual, fast-paced, and unstructured global environment. This role requires at least 3-4 years of experience in the Banking/Fintech domains, with a focus on delivering insights and designing and executing customer-centric initiatives. As a Client Account Management Senior Analyst, you will be expected to analyze and solve increasingly complex problems, interact with peers within Accenture and potentially clients or Accenture management, oversee small work efforts or teams, and make decisions that impact your work and potentially others. Please note that this role may require working in rotational shifts and a minimum of an undergraduate degree.,

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