248 Cisco Switches Jobs - Page 4

Installation, configuration, Routing & Switching , troubleshoot security & network Infrastructure devices Knowledge of IP forwarding Firewall configuration and management Maintaining VPN, firewalls, Email security Required Candidate profile Experience in networking protocols e.g. IPSEC, HSRP, BGP, OSPF, 802.11, QoS, EIGRP Familiarity with VPN, IDS/IPS and log analysis Monday to Friday working. Saturday only during maintenance or urgency

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=4 to 7 , jd=Key Responsibilities:• Infrastructure AssessmentReview the current LAN infrastructure at global office locations, primarily based on Cisco technologies, and assess the suitability for migration to HPE Aruba solutions.• Network PlanningCollaborate with the network team to design and plan the migration strategy for each office, ensuring minimal disruption to services and optimal performance post-migration.• Migration ExecutionLead and assist in the execution of the migration from Cisco switches and wireless systems to HPE Aruba, ensuring best practices are followed for configuration, security, and performance.• Troubleshooting & SupportProvide technical support during and after the migration process, troubleshooting issues related to HPE Aruba and Cisco environments.• DocumentationPrepare detailed network diagrams, migration plans, and post-migration documentation to ensure that all changes are thoroughly documented for future reference.• Stakeholder EngagementWork closely with internal teams, including IT, security, and facilities management, to ensure the smooth execution of the project. Act as the technical point of contact for all LAN and wireless-related issues during the migration.Required Skills & Qualifications:• Experience4-7 years of hands-on experience working with HPE Aruba switches, wireless systems, and Cisco switches and wireless solutions.• CertificationsHPE Aruba Certified Switching Expert (ACSE), Cisco Certified Network Professional (CCNP) or equivalent is preferred.• Technical ExpertiseDeep understanding of LAN, WAN, and wireless networking technologies. Proven experience with configuring, troubleshooting, and migrating networks using HPE Aruba and Cisco equipment.• Migration ExperienceProven track record of planning and executing successful network migrations, especially from Cisco to Aruba solutions.• TroubleshootingStrong troubleshooting skills, including experience with network analysis tools and diagnostic equipment for both HPE Aruba and Cisco environments.• Communication Skills: Excellent communication skills to engage with cross-functional teams, stakeholders, and provide clear technical documentation.Preferred Qualifications:• Hands-on experience with both wired and wireless network infrastructure design, deployment, and management.• Knowledge of network security principles and practices.• Experience with network management and monitoring tools specific to HPE Aruba and Cisco.Key Personal Attributes:• Strong problem-solving and analytical skills.• Self-starter with the ability to work independently.• Ability to work in a fast-paced, dynamic environment.• Detail-oriented with a focus on high-quality work and technical accuracy. , Title=HPE ARUBA, ref=6566309

Key Responsibilities: Installation and Configuration: Installing and configuring network hardware, software, and related IT systems, including servers, routers, and firewalls. Troubleshooting and Issue Resolution: Diagnosing and resolving network issues, both remotely and on-site, ensuring minimal downtime and optimal performance. Network Design and Implementation: Designing and implementing new network solutions, including network layouts, server configurations, and feature enhancements. Maintenance and Upgrades: Performing routine maintenance, upgrades, and system enhancements to ensure network reliability and security. Network Security: Ensuring the security of network systems and applications, including implementing security protocols and addressing potential vulnerabilities. Documentation: Maintaining accurate and up-to-date documentation of all network configurations, changes, and troubleshooting steps. Client Support: Providing technical support and guidance to clients, both on-site and remotely, to address their network-related needs. Collaboration: Collaborating with other IT teams, such as development and operations, to ensure seamless integration of network solutions. Staying Updated: Maintaining technical competency by staying current with new technologies and industry trends in networking. Technical Expertise: Strong understanding of networking technologies (TCP/IP, DNS, DHCP, VPNs, etc.), operating systems (Windows Server, etc.), and network security principles. Troubleshooting: Proven ability to diagnose and resolve complex network issues effectively. Communication: Excellent oral and written communication skills for interacting with clients, team members, and stakeholders. Problem-Solving: Strong analytical and problem-solving skills to identify and address network challenges. Client Focus: Ability to provide excellent customer service and support, ensuring client satisfaction. Skills: cisco router, cisco switches, networking and security , configuration, troubleshooting, resolution, filed client and field Engineer, IOS upgrades, etc.

Graduation with N+ CCNA/CCNP (Mandatory) LAN & WAN Management (Local LAN, L2/L3 Switch configuration) Hands on experience in Firewall Configuration, Operations & Management Hands on configuration of SD-WAN, MPLS etc Required Candidate profile Wifi network configuration & management Bandwidth Monitoring & fine tuning Hands on experience on Wifi,LAN & WAN Management (Router,L2/L3 Switch configuration.

Job Title : Network Engineer Qualification : Bachelors degree in Computer Networking/Mathematics /Computer Science Experience : 2-4 Years Must Have Skills : Knowledge of TCP/IP in internet working communication Previous NOC experience Cisco/Juniper network certification Experience troubleshooting wireless connections > Have great judgment and an ability to work independently in a fast-paced, startup Environment > Have a knack for analytical thinking and with experience using data and to spot trends and make decisions producing actionable results > Have an extraordinary ability to multitask > Possess a high level of conscientiousness and demonstrate a hyper focused attention to detail > Extremely process oriented and love using your organizing skills to help teams run more efficiently Good to Have Skills : > Have excellent communication skills to work both with customers and coworkers Roles and Responsibilities : Monitoring 24/7 platform; network traffic and alerts Network outage alert response and initial troubleshooting Collaborating with internal and external cross-functiona l teams to resolve platform affecting issues Ensuring issues are clearly tracked, updated and documented Experience required: Experience working in a Linux environment Strong understanding of Layer 2 and Layer 3 networking (routing/switching) Possess the analytical and problem-solving skills with an ability to gather, synthesize and summarize data Excellent verbal and written communication skills Be a team player! Be able to collaborate, prioritize, and solve problems in an ever-changing environment Experience with Slack or Teams as main communication throughout the company Experience preferred: Experience with Jira Ticketing Location : Jaipur CTC Range : 10 lpa (lakh per annum) Notice period : Immediate - 30 Days Shift Timings : US Shift Mode of Interview : Virtual Mode of Work : WFO (work from office) Mode of Hire : Permanent Note : NA HR Sanjana Staffing Analyst Black and White Business Solutions Pvt Ltd Bangalore,Karnataka,INDIA. Direct Number: 8067432421| sanjana.b@blackwhite.in | www.blackwhite.in

Responsibilities: 1. Network Configuration. 2.Network Installation. 3.Network Setup

Urgently Hiring for Network Engineer L3 for a Service based company. Job Role:- Network Engineer L3 Job location:- Chakan (On site) Timings:- 8 AM to 4 PM Job Description:- Technical Skills Routing & Switching Expertise: Proficient in Cisco Switches (45XX, 3750/6500/Nexus/meraki) and Routers (ASR 1000 Series, 72xx/2600/2800, 3800 series). Strong experience in Nexus upgrades, configurations, and troubleshooting. Expertise in IP routing protocols such as EIGRP, OSPF, and BGP for configuration and troubleshooting in enterprise networks. Advanced Networking Protocols: Knowledge of QOS, MPLS, VRF, and VRF lite. Proficient in switching protocols like STP, RSTP, PVST, and port channeling. Experience with HSRP, NAT, GLBP, and IP SLA configuration and troubleshooting Security Platforms: Strong experience with Cisco ASA, Forti gate UTM. Expertise in site-to-site VPN (IPsec), web, or SSL VPN. Load Balancer Platforms: Proficient in Citrix or F5 load balancer platforms. SDWAN and Wireless: Good experience with Cisco Meraki WAN devices, switches, and wireless access points. Network Tools: Familiarity with tools such as Wire shark, Network Observer, Net flow Analyzer, and MRTG Behavioral and Organizational Skills Collaboration and Communication: Strong written and verbal communication skills. Ability to interact effectively with onsite clients and senior peers globally. Client service-oriented with excellent delegation and follow-up skills Team Leadership: End-to-end ownership for service delivery. Lead teams of network services professionals, including NOC and Level 2 support Adaptability and Planning: Assertive and flexible to meet business demands. Ability to function effectively in a quality-conscious, process-driven, and productivity-focused organization.

Eviden is looking for L3 SDA SME Role to join our dynamic team and embark on a rewarding career journey Provide Level support for Service Desk Automation (SDA) Investigate escalations and troubleshoot issues Ensure SLA adherence and maintain technical documentation Coordinate upgrades and configuration changes

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering,BCA,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. Enterprise in Data Network Design, Preparing of HLD/LLD, Implementation, Team leading, Service Level management, demand, incident, change management. Provide network WAN/LAN design, implementation, consulting, Cisco, HPE-Aruba, Juniper, Dell or equivalent Network assessment Identify the gaps and suggest the remedial solution. Leading the team of Network Design and Deployment EngineersYou would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: CISCO SD Access, Aruba SD LAN, design & deployment experience is must. Open Networking Technology and DC Network ArchitectNetwork Automation/Python/Ansible, HLD & LLD Documentation SkillsIPAM Implementation experience – Efficient IP Technical and Professional : Cisco Routing and Switching including VXLAN, CISCO SD Access, Aruba SD LAN, CISCO ISE, Aruba Clear Pass. Preferred Skills: Technology-Network-CISCO technologies Technology-Network-AccessPoint-Aruba Domain-Network-SDN Technology-Network-Cisco Identity Services Engine ( ISE ) Domain-SDN-NFV-Software Defined Access Generic Skills: Technology-Network-Switching Domain-networking-Cisco certifications Technology-Networking-Routing technologies

Roles and Responsibility Manage and maintain large-scale network storage systems for high availability and performance. Troubleshoot complex network issues using various tools and techniques. Collaborate with cross-functional teams to design and implement new network architectures. Develop and implement disaster recovery plans to minimize downtime. Conduct regular security audits to identify vulnerabilities and implement remediation measures. Provide technical support and training to junior team members. Job Requirements Strong knowledge of network protocols and technologies such as TCP/IP, DNS, and DHCP. Experience with network management tools like SolarWinds and EMC configuration manager (Voyence). Excellent problem-solving skills and the ability to work under pressure. Strong communication and teamwork skills. Ability to adapt to changing priorities and deadlines in a fast-paced environment. Familiarity with ITIL processes and procedures is an added advantage.

Dear Candidate , We are hiring a Network Engineer to design, implement, and maintain secure network infrastructure. The role requires expertise in Cisco networking, firewalls, and VPNs to ensure high performance, security, and reliability of IT networks. Key Responsibilities: Configure, monitor, and maintain routers, switches, and firewalls (Cisco, Fortinet, Palo Alto). Troubleshoot LAN, WAN, VPN, and VoIP connectivity issues. Implement network security measures , including firewall rules and intrusion detection systems . Conduct performance tuning and optimization for better efficiency. Maintain network documentation and ensure compliance with security policies . Work closely with IT security teams to prevent cyber threats. Required Skills & Qualifications: Networking: TCP/IP, VLAN, BGP, OSPF, MPLS, SD-WAN Firewalls & Security: Cisco ASA, Palo Alto, Fortinet, IDS/IPS Cloud Networking: AWS/Azure VPC, VPN, Load Balancing Experience in network automation (Python, Ansible) is a plus Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Designs and manages Cisco-based data networks, ensuring secure and efficient connectivity.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information-Certification on Cloud Technology Experience :2 to 4 years Education:Any degree 15 years of Full time education Qualification 15 years full time education

Role & responsibilities Greetings from Innov Ultra Hiring for Network Engineer with 2 year of experience on paper REACH OUT TO HR HARSHDEEP - 8981452759 Preferred candidate profile Should be CCNA certified Should be a graduate Should hold atleast 2 year on paper experience as a network engineer Should have in depth knowledge about OSI layers, Switches, Routers, Lan, Firewall 1. What is a VLAN and why is it used?* 2. *How do VLANs work with VMware vSwitches?* Should be an immediate joiner (0-15 days) Job Title: Network Engineer VMware Experience: 2+ Years Certification: Global CCNA Certified Location: CHENNAI Job Type: Full-time REACH OUT TO HR HARSHDEEP - 8981452759 Key Responsibilities: Configure, manage, and troubleshoot VMware NSX, vSphere Distributed Switches, and other network virtualization components. Design and implement robust virtual networking solutions in alignment with business and security requirements. Perform routine maintenance, monitoring, and performance tuning of network components. Handle incidents, change requests, and escalations related to network infrastructure. Work closely with the infrastructure and cloud teams to ensure seamless integration between physical and virtual networks. Maintain accurate network documentation and change logs. Conduct network assessments, identify potential issues, and propose long-term improvements. Ensure network security compliance and participate in audits as required. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. 2+ years of experience working in a network engineering role with exposure to VMware environments. CCNA Global Certification is mandatory. Strong knowledge of network protocols (TCP/IP, BGP, OSPF, VLANs, VPNs). Experience with firewalls, switches, and routers (Cisco preferred). Hands-on with VMware NSX, vCenter, ESXi, and virtual networking concepts. Basic scripting knowledge (PowerShell, Python) is a plus. Strong analytical and problem-solving skills. REACH OUT TO HR HARSHDEEP - 8981452759 Perks and benefits PF ESIC CAB

Immediate Job Openings on #Cisco Aci_ Pan India_Contract Experience: 5+ Years Skill:Cisco Aci Location: Pan India Notice Period:Immediate. Employment Type: Contract Job Description Cisco Aci Cisco Nexus, Cisco ACI, Cisco FTD Demonstrated ability to troubleshoot and resolve issues on multiple hardware platforms i.e. Cisco Nexus, Cisco ACI, Cisco FTD Cisco ACI & APIC Infrastructure experience is compulsory Should have strong experience in installing, configuring, managing and maintaining Cisco switching and routing devices including Nexus, ISR and ASR series of devices Experience in Cisco FTD is an added advantage. Strong knowledge in Network Security technology and product such as Firewall, Load Balancer, Proxies and VPN across different vendors Good work experience in : Cisco ACI, Routing and Switching, Firewalls: FortiGate, Web Proxy, Load balancer: F5 LTM/GTM, NetScaler.

Key Responsibilities The Network Security Engineer is responsible for researching, designing and implementing secure business focused solutions that meet or exceed corporate policies and government mandates. This includes developing roadmap and migration strategies for existing architecture. Specific tasks include, but are not limited to the following Research, design & advocate new technologies, architectures and security products that will support security requirements for the enterprise and its customers, Business partners and vendor. Work closely with enterprise architects, other functional area architects and specialists to ensure adequate security solutions are in place throughout all IT systems and platforms to mitigate identified risks sufficiently, and to meet business objectives and regulatory requirements Strong Firewall knowledge (IPSEC VPN, UTM/IPS, DoS Policy, SSL inspection) Ability to manage high impact Priority 1 incidents Strong Cloud Security/CASB/Web Proxy knowledge Cloud Solutions / on-prem Solutions Strong Remote Access technologies knowledge. Experience with managed devices-unmanaged devices/2FA/MFA solutions. Scripting skills Qualifications, Experience and Competency Education Bachelor's Degree in Information Technology or related Computer Science/Technical area Experience Essential 10 years minimally of Network Security experience / Firewall background 8 years minimally experience working in large organizations Firewall/Web Proxy/Remote Access/Cloud experience Strong technical Documentation skills Network Diagrams/Knowledge based articles Articulate Pragmatic Self-Aware Desirable CISSP Certification CCNA / other industry standard security certifications Cloud migration experience Fortigate Firewalls / McAfee Web Gateways/ Pulse Secure Appliances / Netskope / Firemon Specific Skill Requirement Firewall, Web Proxy, Remote Access, Cloud, Pulse Secure/SSL VPN If you are interested, please Share below details and Updated Resume Matched First Name Last Name Date of Birth Pass Port No and Expiry Date Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

Experience deploying logical design models (L2/L3, VPC, Device Contexts, Datacenter Zones, Spanning tree, VRF, VTP, VLANs, physical cabling). Working technical knowledge of network and security protocols (IPSEC VPN, QoS, SGT, SSL VPN, AAA, Dot1x, TustSec, NAT etc). Strong knowledge IP communication and routing is required (OSPF, EIGRP, BGP). Experience with inter-company routing is preferred. SD-WAN implementation and migration experience in one of the following is requiredCisco SDWAN (preferred), VmWare SDWAN(VeloCloud), Aruba SDWAN (SilverPeak), Fortinet SDWAN, Versa SDWAN Strong interpersonal, written, and oral communication skills with the ability to work well in a collaborative environment. Able to conduct research into networking issues and products as required. Highly self-motivated and directed, with keen attention to detail. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation with proven analytical and problem-solving abilities.

Network Engineering Advisor SD WAN Implementation:Design/Manage SD-wan LAN Operations insightProtocolsExperience in L2/L3protocols NOC Builddesigning, SOP preparations, Documentation. leading the Team and monitoring NOC Operations, troubleshooting network systems, Tools like SNMP tools, WindRiver. Experience in cisco switches and CPE devices Knowledge on firewall to understand the network security.

As an Assistant Manager - Network Security, you will |of be responsible for ensuring the security and integity the organization's network infrastructure. You will play a crucial role in designing, implementing, and maintaining various network security solutions to protect against potential threats and unauthorized access. You are expertise in firewalls, PIX, VPN, Cisco switches, user policy management, and internet restriction instrumental in maintaining a robust and secure network environment. 1. Network Security Architecture: Collaborate with the IT team to design and implement effective network security architectures, ensuring the protection of sensitive data and critical assets. RCM 2. Firewall Management: Manage and configure firewall systems to prevent unauthorized access and protect the network against external threats. Monitor firewall logs and take appropriate actions to respond to potential security incidents. 3. VPN Implementation and Management: Configure, maintain, and troubleshoot VPN connections to enable secure remote access for authorized personnel. gaps. 4. Cisco Switch Management: Administer and maintain Cisco switches to ensure proper segmentation, VLAN setup, and netWork access controls. 5. User Policy Management: Develop and enforce network security polcies, access controls, and user pemissions to ensure compliance with security best practices and regulatory requirements. 6. Intemet Restriction and Content Filtering: Implement intemet restriction measures and content filtering solutions to prevent access to unauthorized or harnful websites, ensuring a secure browsing 7. Security Incident Response: Act as a point of contact for network security incidents. Lead the investigation, analysis, and resolution of security breaches or vulnerabilities. 8. Security Audits and Assessments: Conduct regular security assessments and audits to identify vunerabilities and potential risks. Propose and impiement appropriate measures to address any securit 9. Network Monitoring: Monitor network traffic and security logs using intrusion detection and preventin systems to proactively detect and respond to potential threats. 10. Security Awareness and Training: Conduct security awareness programs and training sessions to educats employees on best practices for network secuity and safe internet usage. 11. Vendor Management: Liaise with extermal vendors and service providers to ensure the timely and effective resolution of network security issues. 12. Documentation: Maintain comprehensive and up-to- date documentation of network security configurations, policies, and procedures. Requirements: Proven experience in network security management and administration. In-depth knowledge of firewall technologies (e.g., Cisco ASA, Palo Alto, Fortinet). Proficiency in VPN implementation and management. Strong understanding of Cisco switches and network segmentation. Familiarity with user policy management and access control mechanisms. Experience in implementing internet restriction and content filtering solutions. Knowiedge of security frameworks and best practices (e.g., IS0 27001, NIST). Ability to lead security incident response and conduct security assessments. Excellent problem-solving and analytical skills. Effective communication and interpersonal abilities. Relevant certifications such as CCNA Security, CCNP Security, or CISSP are a plus.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Cisco Routing and Switching. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Cisco Routing and Switching. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Cisco Routing and Switching. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Cisco Routing and Switching. Experience3-5 Years.

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Cisco Routing and Switching. Experience>10 YEARS.