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4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

The Cash ops UAT Process Lead/Assistant Manager/Manager/Senior Manager position in Bangalore requires a candidate with a strong understanding of Cash products and message types such as MT103, 202, and 202COV Message, including routing and clearing logics. The ideal candidate should have good exposure to ISO formats CBPR+ & HVPS (PACS MX) and should have been involved in ISO migration. Familiarity with major clearing platforms like SWIFT, CHAPS, CHIPS, FEDS, EBA & TGT, MAS, CHATS, FEMA, and other MESA countries is essential. Testing experience and generic project management skills are preferred for this role. The candidate should also have a common understanding of the investigation process and message types like CAMT. Being adaptable to new Ways of Working to experiment, innovate, and iterate to deliver best-in-class solutions as part of the Client Journey is crucial. Immediate joiners or those with a short notice period are preferred for this position. The candidate should be willing to work in rotational shifts (24*7). The candidate should have a Bachelor's degree in Commerce (B.Com) and prior experience in the ITES/BPO/KPO industry. Key skills required for this role include expertise in Cash ops. This is a full-time, permanent position based in Bangalore. Job Code: GO/JC/524/2025 Recruiter Name: Anupriya Yugesh,

Posted 3 days ago

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0.0 - 2.0 years

5 - 8 Lacs

Ahmedabad, Gujarat, India

On-site

Key Responsibilities Handle inbound customer inquiries via calls, emails, and chats with professionalism and efficiency. Resolve customer issues by clarifying concerns, researching solutions, and implementing timely resolutions. Maintain accurate records in the call center database through diligent data entry and updates. Collaborate with internal teams to escalate unresolved issues and ensure seamless service delivery. Proactively update job knowledge through training and stay informed about process changes. Ensure operational continuity by monitoring equipment and reporting technical malfunctions. Skills & Qualifications Expertise in verbal and written English communication (neutral accent, grammar, and tone). Proficiency in multitasking across calls, emails, chats, and CRM systems. Strong problem-solving skills with a focus on ethical and customer-centric solutions. Ability to work independently with minimal supervision while contributing to team goals. Technical skills: data entry, CRM tools, and basic troubleshooting. Soft skills: Customer focus | Interpersonal savvy | Active listening Relationship-building | Patience | Resilience

Posted 6 days ago

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1.0 - 3.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Greeting from 247.ai, Here are the key details for your walk-in interview between Monday- Saturday Time: 11:00 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Position : International Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: 2.5 LPA to 3.8 LPA + Incentives 2way cab facility provided Key Requirements & Responsibilities: Qualification: Graduates and UGs. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle enquiries and resolve issues from International clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Use CRM tools effectively. Candidates with prior BPO experience. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Wajiha , Reference Code- 134 & Phone number-8147753260 ] We look forward to meeting you in person! Best regards, Wajiha Talent Acquisition Team [24]7.ai

Posted 1 week ago

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3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

As a Project Management Officer, you will utilize your proven work experience in project management to effectively coordinate and oversee various project tasks. Your strong leadership skills will be essential in guiding project teams towards successful completion of objectives. Excellent written and verbal communication skills are crucial for conveying project requirements and updates clearly to all stakeholders. Your attention to details and technicalities will ensure that project deliverables meet quality standards and adhere to project specifications. Your organizational and technical abilities will be instrumental in planning and executing project activities efficiently. Additionally, your interpersonal and multitasking skills will enable you to collaborate effectively with team members and handle multiple responsibilities concurrently. Proficiency in MS Office applications is a must-have, as you will be using these tools to track project progress, create reports, and communicate with stakeholders. Preferred skills include experience in customer service, particularly in service desk environments involving voice, chats, and email communication channels. Your customer service expertise will further enhance your ability to address project-related queries and ensure client satisfaction.,

Posted 2 weeks ago

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1.0 - 5.0 years

0 Lacs

navi mumbai, maharashtra

On-site

The role of Customer Service in the Financial Services industry involves providing exceptional customer service through various channels like phone calls, emails, or chats to address client queries and concerns regarding mutual funds. You will be responsible for processing transactions such as account opening, funding, redemption, and switches promptly. Collaboration with internal teams, especially the sales team, is essential to achieve sales targets and offer product recommendations aligned with clients" risk profiles. It is crucial to stay informed about market trends and regulatory changes to provide well-informed advice to clients. This is a Day Shift Job with 5 working days a week and fixed Saturdays and Sundays off. The role falls under the Customer Success, Service & Operations department in the Financial Services industry. The position is Full Time and Permanent, and the Role Category is Customer Success, Service & Operations - Other. The educational requirement for this role is Any Graduate.,

Posted 2 weeks ago

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1.0 - 5.0 years

4 - 5 Lacs

Chennai

Work from Office

*Graduation is must *min 1 year exp into technical chat is must *Dual chat handling{networking,modem,router.vpn,troubleshoting etc} *sal-5 LPA *Night shift *two way cab *5days/2days *immediate joinee only *chennai jeevitha HR-9940812026/8925733223

Posted 3 weeks ago

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5.0 - 10.0 years

10 - 20 Lacs

Chennai, Bengaluru

Work from Office

12+3 Yrs of Regular Education 5+ Yrs of Exp in ISO formats CBPR+ & HVPS(PACS – MX),involvement in ISO migration, Cash products & message types(MT series),MT103,202,202COV Message, routing & CLRG logics Call-9899875055, rukhsar.wfm@gmail.com

Posted 4 weeks ago

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0.0 - 2.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Greeting from 247.ai, Here are the key details for your walk-in interview between Monday- Saturday Time: 9:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Position : International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting from 2.5 LPA to 3.8 LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Wajiha , Reference Code-134 & Phone number-8147753260 ] We look forward to meeting you in person! Best regards, WajihaTalent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 3.8 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: Reference:[Recruiter's Name- Wajiha, Reference Code-134 & Phone number-8147753260 ]

Posted 1 month ago

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1.0 - 5.0 years

4 - 5 Lacs

Chennai

Work from Office

*Graduation is must *min 1 years exp into technical chat *sal-5lpa *dual chat handling into technical support(troubleshooting,direct live chat} *Night shift *5days/2days off *two way cab *immediate joinee *chennai jeevitha-9940812026/8925733223

Posted 1 month ago

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0.0 - 5.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Greeting from 247.ai, We were impressed with your profile and are pleased to invite you for a walk-in interview for the International Voice/Chat Process position. We believe your skills align well with what we're looking for in our dynamic team. Here are the key details for your walk-in interview: Time: 9:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Google Maps Link: Click here About the Role: Position: International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting from 2.5 LPA to 3.8 LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy information. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Join [24]7.ai, a leader in CX for over 24 years, known for delivering hyper-personalized experiences and fostering a supportive global workforce. [24]7.ai employs a 15,000 + strong global workforce across 18 locations and 11 countries. [24]7.ai India has been GPTW Certified 6 years in a row. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Wajiha, Reference Code-134 & Phone number-8147753260 ] We look forward to meeting you in person! Best regards, Wajiha Talent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 4.3 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: [Recruiter's Name- Wajiha, Reference Code-134 & Phone number-8147753260 ]

Posted 1 month ago

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4.0 - 8.0 years

5 - 10 Lacs

Chennai, Bengaluru

Work from Office

Job description We have a vacancy with below details, Role : cash ops UAT Experience -4-8 Notice Period : Immediate Joiners to 45 days Interview Mode : Virtual Work Mode : WFO Shift : 24*7 Role & responsibilities Payments subject matter expert with domain knowledge Sound understanding on Cash products & message types (MT series), MT103, 202, 202COV Message, routing and clearing logics Must have good exposure on ISO formats CBPR+ & HVPS (PACS MX), involvement in ISO migration. Should be well versed with major clearing platforms SWIFT, CHAPS, CHIPS, FEDS, EBA & TGT, MAS, CHATS, FEMA and other MESA countries. Testing experience & generic project management skills are preferred Should possess common understanding about Investigation process and its msg types (CAMT etc.,) Adopt to the new Ways of Working to experiment, innovate and iterate to deliver best in class solutions as part of the Client Journey Immediate Joiner / Notice Period Should be flexible to work in rotational shifts (24*7).

Posted 1 month ago

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1.0 - 6.0 years

1 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Hiring for an International Process - CHAT Need min. 1yr of international chat support exp Grad/Undergrad both can apply WFO - Gurgaon Both way cabs US shifts Up to 38k in hand (5LPA) Contact - 9717279212 (Harleeen) Required Candidate profile . Need min. 1+ yr international chat process exp (CS, Sales, Collections, etc all will work). Excellent verbal & written communication needed Immediate joiners preferred .

Posted 1 month ago

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1 - 5 years

3 - 3 Lacs

Bengaluru, Delhi / NCR, Mumbai (All Areas)

Work from Office

Job Title : (Senior) Executive Inside Sales Department : Assisted Buying Location : Vadodara / Mumbai / Delhi / Bengaluru Reports To : Assistant Manager Assisted Buying Employment Type : Full Time Work Mode : On-site Position Overview We are looking for dynamic and persuasive Inside Sales Executives to join our Assisted Buying Team. This role plays a crucial part in reviving and converting leads who have shown interest in our platform but haven’t completed their purchase journey. These high-intent leads include customers who have added items to their cart but not completed the purchase, browsed products without transacting, registered on the platform without making a purchase, received cashback or promotional credits in their accounts, or connected with us via call, chat, WhatsApp, or website enquiries. The role is sales-driven, involving both outbound and inbound calling, with the objective of identifying and activating any potential opportunities and guiding customers toward successful conversion. Key Responsibilities Engage with potential customers who have: Added items to cart but not completed the purchase Browsed products but did not make any transaction Registered on the platform without transacting Received cashback or promotional credits in their accounts, etc Have connected via Call, Chat, WhatsApp or website enquiries. Make timely and persuasive outbound calls to re-engage these leads. Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying journey. Understand customer needs, address concerns, and recommend the right products. Route interested customers to the nearest store, if required, for offline exploration. Work closely with the marketing and CRM teams to action warm leads efficiently. Maintain detailed records of interactions and follow-ups using internal tools/CRM. Consistently meet or exceed sales and conversion targets. Provide feedback to internal teams on customer patterns and potential improvements in the buying journey.

Posted 2 months ago

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