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Chat Process Executive

3 - 31 years

3 - 4 Lacs

Posted:4 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

What You’ll Do ● Respond to customer queries via chat and email with accuracy, empathy, and speed. ● Troubleshoot user issues and provide guidance on product usage and features. ● Help with account-related tasks like registration, password resets, and payment queries. ● Accurately document all interactions for tracking and follow-up. ● Meet or exceed performance targets around response time, CSAT, and resolution rate. ● Stay updated on internal processes, fintech products, and support best practices.

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Xpheno
Xpheno

Staffing and Recruiting

Bengaluru Karnataka

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