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Accertify
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Chargeback Analyst

Chargeback Analyst

Accertify

0 - 3 years

2 - 5 Lacs

Gurugram

Posted:2 days ago| Platform:

Apply

Skills Required

Senior Analyst Analytical Internet research Investigation E-commerce Research MS Office Operations Monitoring Dispute management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always con dently in the driver s seat and ready to

#MoveAtTheSpeedOfRight.

Be in the driver s seat of your career as a

Chargeback Analyst

with the industry leader- and build a career you can trust.

How will you make an impact in this role?

As a Chargeback Analyst, you will help facilitate Accertify s overall mission of delivering exceptional digital experiences by researching and decisioning on high-risk e-commerce transactions for Clients across all industries.

Essential Duties and Responsibilities:

Performs manual review of queued transactions to determine the likelihood of fraud
Prioritizes work to meet and exceed deadlines
Independently resolves problems that require in-depth investigation and/or research
Constantly communicates fraud trends and shares best practices with peers and leaders
Maintains professional persistence when reviewing transactions or speaking with customers
Develop Client-specific expertise to further support a model-first vision
Utilizes fraud platform features to build upon initial familiarity with Client risk profiles
Works well with a team of industry experts to monitor real-time fraud decisioning software
Thoroughly researches transaction risk utilizing both new and existing tools
Reports platform issues as they arise and proactively identifies potential impacts to Clients
Maintains adherence to regulatory, operational, and compliance standards

Minimum Qualifications

Bachelor s Degree required
0-3 years of experience preferred
Strong desire to build a career in the fraud or Chargeback industry
Previous e-commerce fraud prevention, investigation, or similar experience preferred but not required
Fine-tuned organizational, analytical, and critical thinking skills are strongly desired
Exceptional problem-solving skills
Displays confidence in making decisions independently
Must be able to work in a fast-paced, ever-changing environment
Strong internet research skills with the ability to navigate multiple systems at once
Demonstrated experience and/or strong working knowledge of Microsoft Office Suite
Must be able to work morning, afternoon, and evening shifts, including non-business hours, overnights, weekends, and holidays

Additional Details:

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Chargeback Analyst