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8.0 - 15.0 years
0 Lacs
chennai, tamil nadu
On-site
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. Career Family- Engineering & System Integration Role Type- Application Systems Engineering The opportunity You will help clients determine the best way to design and develop state-of-the-art applications to optimize business processes leveraging the Pega Development platform. Your key responsibilities Work effectively as a team lead, share responsibility, provide support, maintain communication, and update managers on the progress of tasks. Continuously strive towards exceeding client & team expectations and work on increasingly complex assignments. Develop and maintain productive working relationships with client/onsite personnel. Ensure on-time delivery of allocated tasks. Participate in Scrum ceremonies and provide status updates. Define process improvements that will improve business & technical KPIs. Participate in design, development, QA, deployment, and support as required. Ensure compliance with EY policies and procedures like Timesheet/Leaves management, etc. Ensuring adherence to quality protocols specified for the project. Update technical architecture/design and unit test cases and ensure high-quality deliverables. Building of Technical Assets and Accelerators. Skills and attributes for success Strong communication, presentation, and interpersonal skills along with experience in producing high-quality reports and presentations as needed. Participating in the organization-wide people initiatives. Solid Architecture/Design experience on at least 4-5 projects. Knowledge of Java/J2EE platform is a plus. Understanding of relational database and hands-on experience in PL/SQL. Should cross skill and cross-train as per the business requirements. To qualify for the role, you must have 8-15 years of Pega Application development knowledge using the Pega Development platform. Should have completed at least 5-6 end-to-end Pega implementations across various domains. Handling a team of 6-10 Pega developers. Hands-on experience in Case Management, Class Structure Design, Pega Integrations, Security Models (RBAC, ABAC), Reporting. Hands-on experience in Process Flows, Decision & Declarative Rules, Data Pages, File/Email Listeners, Job Schedulers/Queue Processors. Good knowledge of UI/UX & Portals development rules. Solid experience in Pega application performance tuning activities. Hands-on experience in Pega Best Practices, Guardrail improvement techniques. Good knowledge of relational database and hands-on experience in PL/SQL. Good knowledge of UI, Portals development. Good knowledge of Pega Best Practices. Working knowledge of project implementation methodologies. Ideally, you should also have B.E/B.Tech (Electronics, Electronics & Telecommunications, Comp. Science)/MCA with a minimum of 2-3 years of experience with Big 4 or panelled SI/ITeS companies. Participate in Pre-sales activities such as RFPs, Tech. Solutioning activities, Recruitment & Certification drives. Experience in any of the Pega Frameworks such as CDH, CLM, CRM, SD, etc. Exposure to Pega Deployment Manager will be an added advantage. Participate in client visits, orals. Pega CLSA 7.x/8.x Certified. What we look for A team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment with consulting skills. An opportunity to be a part of a market-leading, multi-disciplinary team of 600 + Pega professionals across the geographies. Opportunities to work with EY Consulting practices globally with leading businesses across a range of industries. What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career. Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching, and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers to the complex issues facing our world today.,
Posted 1 week ago
5.0 - 10.0 years
0 - 0 Lacs
bangalore, noida, chennai
On-site
Lead Consultant_Full-Time_Bangalore/Pune/Navi Mumbai/Noida/Chennai Job title: Lead Consultant Location:Bangalore/Pune/Navi Mumbai/Noida/Chennai Job Type: Full-Time Experience: 6-10 years Job Description: Excellent knowledge and experience in Oracle Excellent knowledge master data management (MDM) Expertise in Oracle Customer Data Hub Module (CDH) Strong knowledge in UDA (User Defined Attributes) Well versed with MDM business process Strong End to end implementation experience. Strong knowledge oracle object like tables, sequence, triggers, packages etc. Strong knowledge on Performance tunning Strong experience in AOL object configuration and setup Will facilitate effective stakeholder collaboration. Migration experience in different instances. Experience of XML Reporting Very good verbal and written communication skills Self-Motivated in handling the work assigned. Good experience in team handling
Posted 1 week ago
5.0 - 10.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Pega CSSA Certification and Pega Decisioning Consultant Experience in Pega CDH 8.X or higher versions,NBAD framework Proven track record of delivering hyper-personalized solutions using NBA strategies across inbound and outbound channels in both batch and real-time mode Hands on experience with Pega CDH components like ADM, DSM, Value Finder, Customer Profiler, etc. Proficiency in SQL, JSON, real-time decisioning, and object-oriented programming principles. Translate business requirements into decisioning logic, including Next-Best-Action (NBA) strategies, engagement policies, and offer flows. Design and configure core decisioning logic using Pega CDH, including rules, propositions, treatments, and decision data flows. Role & responsibilities Preferred candidate profile
Posted 1 week ago
8.0 - 13.0 years
15 - 27 Lacs
Bengaluru
Remote
Job Summary: We are looking for a highly experienced and hands-on Pega Marketing Decisioning Architect to design, develop, and implement advanced marketing decisioning solutions. The ideal candidate will possess a deep understanding of Pega Marketing, with significant practical experience in configuring, debugging, and validating strategies and decision frameworks. This role requires a strong blend of technical expertise and business acumen, with a preference for candidates who started their careers as Business Analysts with operations exposure on the Pega platform. Responsibilities: Lead the architecture, design, and implementation of complex Pega Marketing decisioning solutions, ensuring alignment with business objectives and technical best practices. Hands-on Configuration and Development: Actively participate in the configuration, development, and testing of Pega Marketing components, including customer decision hub, strategies, propositions, segments, and campaigns. Debugging and Troubleshooting: Proactively identify, analyze, and resolve technical issues within Pega Marketing applications, including debugging strategies, data flows, and integrations. Validation and Quality Assurance: Ensure the accuracy and effectiveness of marketing decisioning logic through thorough testing, validation, and performance monitoring. Strategy and Decision Framework Modifications: Possess the ability to independently make changes and optimize existing strategies and decision frameworks within Pega Marketing to enhance performance and deliver business value. Collaborate with business stakeholders, product owners, and other technical teams to gather requirements, translate them into technical specifications, and ensure successful solution delivery. Provide technical leadership and mentorship to junior team members, fostering a culture of continuous learning and improvement. Conduct code reviews and ensure adherence to Pega best practices, guardrails, and architectural standards. Contribute to the development of solution accelerators, reusable components, and technical documentation. Stay current with the latest Pega Marketing features, industry trends, and best practices in customer decisioning and AI. Required Skills and Experience: Minimum 8+ years of overall experience in Pega technologies. 5-6 years of hands-on experience specifically with Pega Marketing as a user/developer , demonstrating proficiency in: Configuration of Customer Decision Hub (CDH) components. Designing and implementing complex Next-Best-Action (NBA) strategies. Building and managing propositions, treatments, and arbitration. Creating and executing outbound and inbound marketing campaigns. Debugging and troubleshooting Pega Marketing applications and strategies. Performing thorough validation and testing of decisioning logic. Ability to independently modify and optimize existing strategies and decision frameworks. Proven experience in designing and implementing enterprise-level Pega Marketing solutions. Strong understanding of Pega's Direct Capture of Objectives (DCO) and Pega Express methodology. Excellent analytical and problem-solving skills, with a keen eye for detail. Strong communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Ability to work independently and as part of a collaborative team in a fast-paced environment. Preferred Qualifications: Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. Prior experience as a Business Analyst with operations exposure on the Pega platform is highly preferred. Pega Certified Lead System Architect (CLSA) or Pega Certified Senior System Architect (CSSA) with a strong focus on Marketing/CDH. Familiarity with Agile/Scrum development methodologies.
Posted 1 week ago
5.0 - 10.0 years
20 - 22 Lacs
Hyderabad, Bengaluru, Mumbai (All Areas)
Work from Office
Roles and Responsibilities Pega Developing experience with CDH (Customer Decision Hub) is mandatory. To analyze ,define and design technical solution for ERP products enhancement and work towards continuous improvement during product implementation and production support stages To coordinate with technical teams for pending RICEFs To interact with the client and other functional teams for gaining understanding of the requirements To participate in team meetings To train others and prepare and deliver presentations for knowledge sharing amongst different teams in the project Required Technical and Professional Expertise Pega 7 and 8 in depth knowledge and experience of successful projects in CDH. Experience using Pega architectuer, security model and service interfaces to build effective software solutions Experience in REST calls , manage migration , configuration and monitor performance Experience in OOPs concept and design systems security technology, Business process management technologies. Preferred candidate profile Only immediate joiners are required, with Pega CDH experience
Posted 2 weeks ago
10.0 - 15.0 years
30 - 35 Lacs
Hyderabad
Work from Office
Define, Design, and Build an optimal data pipeline architecture to collect data from a variety of sources, cleanse, and organize data in SQL & NoSQL destinations (ELT & ETL Processes). Define and Build business use case-specific data models that can be consumed by Data Scientists and Data Analysts to conduct discovery and drive business insights and patterns. Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS big data technologies. Build and deploy analytical models and tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics. Work with stakeholders including the Executive, Product, Data, and Design teams to assist with data-related technical issues and support their data infrastructure needs. Define, Design, and Build Executive dashboards and reports catalogs to serve decision-making and insight generation needs. Provide inputs to help keep data separated and secure across data centers on-prem and private and public cloud environments. Create data tools for analytics and data science team members that assist them in building and optimizing our product into an innovative industry leader. Work with data and analytics experts to strive for greater functionality in our data systems. Implement scheduled data load process and maintain and manage the data pipelines. Troubleshoot, investigate, and fix failed data pipelines and prepare RCA. Experience with a mix of the following Data Engineering Technologies Python, Spark, Snowflake, Databricks, Hadoop (CDH), Hive, Sqoop, oozie SQL Postgres, MySQL, MS SQL Server Azure ADF, Synapse Analytics, SQL Server, ADLS G2 AWS Redshift, EMR cluster, S3 Experience with a mix of the following Data Analytics and Visualization toolsets SQL, PowerBI, Tableau, Looker, Python, R Python libraries -- Pandas, Scikit-learn, Seaborn, Matplotlib, TF, Stat-Models, PySpark, Spark-SQL, R, SAS, Julia, SPSS, Azure Synapse Analytics, Azure ML studio, Azure Auto ML
Posted 3 weeks ago
1.0 - 2.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Define, Design, and Build an optimal data pipeline architecture to collect data from a variety of sources, cleanse, and organize data in SQL & NoSQL destinations (ELT & ETL Processes). Define and Build business use case-specific data models that can be consumed by Data Scientists and Data Analysts to conduct discovery and drive business insights and patterns. Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS big data technologies. Build and deploy analytical models and tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics. Work with stakeholders including the Executive, Product, Data, and Design teams to assist with data-related technical issues and support their data infrastructure needs. Define, Design, and Build Executive dashboards and reports catalogs to serve decision-making and insight generation needs. Provide inputs to help keep data separated and secure across data centers - on-prem and private and public cloud environments. Create data tools for analytics and data science team members that assist them in building and optimizing our product into an innovative industry leader. Work with data and analytics experts to strive for greater functionality in our data systems. Implement scheduled data load process and maintain and manage the data pipelines. Troubleshoot, investigate, and fix failed data pipelines and prepare RCA. Experience with a mix of the following Data Engineering Technologies Python, Spark, Snowflake, Databricks, Hadoop (CDH), Hive, Sqoop, oozie SQL - Postgres, MySQL, MS SQL Server Azure - ADF, Synapse Analytics, SQL Server, ADLS G2 AWS - Redshift, EMR cluster, S3 Experience with a mix of the following Data Analytics and Visualization toolsets SQL, PowerBI, Tableau, Looker, Python, R Python libraries -- Pandas, Scikit-learn, Seaborn, Matplotlib, TF, Stat-Models, PySpark, Spark-SQL, R, SAS, Julia, SPSS, Azure - Synapse Analytics, Azure ML studio, Azure Auto ML
Posted 3 weeks ago
3.0 - 5.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Educational Bachelor of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : Primary skills:Technology-BPMI - Others-Pega Preferred Skills: Technology-BPMI - Others-Pega-PEGA CDH
Posted 3 weeks ago
10.0 - 15.0 years
12 - 17 Lacs
Hyderabad
Work from Office
10-14 years of experience in Pega and 8-10 years of experience in Pega CDH The candidates will act as a CDH SME for Pega Platform perspective preferably in banking and financial services. Pega CSSA Certification and Pega Decisioning Consultant Experience in Pega CDH 8.X or higher versions and NBAD framework. Proven track record of delivering hyper-personalized solutions using NBA strategies across inbound and outbound channels in both batch and real-time mode Hands-on experience with Pega CDH components like ADM, DSM, Value Finder, Customer Profiler, etc. Proficiency in SQL, JSON, real-time decisioning, and object-oriented programming principles. Translate business requirements into decisioning logic, including Next-Best-Action (NBA) strategies, engagement policies, and offer flows. Design and configure core decisioning logic using Pega CDH, including rules, propositions, treatments, and decision data flows. Provide thought leadership and technical guidance to teams on Pega decisioning best practices. Lead the development and configuration of Adaptive Decision Manager (ADM) , interaction history , decision strategy management and other Pega CDH components Ensure seamless integration of decisioning frameworks with enterprise systems like CRM and data lakes. Conduct peer reviews and manage quality assurance processes for decisioning logic. Collaborate with data scientists to analyse customer interactions and optimize adaptive models. Manage the end-to-end delivery of Pega CDH solutions in Agile environments. Create post-implementation support documentation and resolve production defects. Monitor application performance to ensure scalability and efficiency. Implement governance standards for architecture, data privacy, and security compliance. Mentor and lead a team of Pega NBA Designers or developers. Coordinate tasks such as proposition builds, customer data flow updates, and interaction updates. Good understanding and experience in Client Server applications, Digital applications, and Business Functions Designing and implementing REST API, Kafka and FTP based integrations Strong analytical skills with the ability to summarize data into actionable insights. Excellent communication skills to interact with both technical and non-technical stakeholders. Designing in alignment with Clients Business objective
Posted 3 weeks ago
6.0 - 11.0 years
8 - 13 Lacs
Hyderabad
Work from Office
8-10 years of experience in Pega and 6 - 8 years of experience in Pega CDH The candidates will act as a CDH SME for Pega Platform perspective preferably in banking and financial services. Pega CSSA Certification and Pega Decisioning Consultant Experience in Pega CDH 8.X or higher versions,NBAD framework Proven track record of delivering hyper-personalized solutions using NBA strategies across inbound and outbound channels in both batch and real-time mode Hands-on experience with Pega CDH components like ADM, DSM, Value Finder, Customer Profiler, etc. Proficiency in SQL, JSON, real-time decisioning, and object-oriented programming principles. Translate business requirements into decisioning logic, including Next-Best-Action (NBA) strategies, engagement policies, and offer flows. Good understanding and experience in Digital applications, and Business Functions Strong analytical skills with the ability to summarize data into actionable insights. Excellent communication skills to interact with both technical and non-technical stakeholders. Designing in alignment with Clients Business objective Good to have skills: Operation Manager Knowledge in externalisation of Cassandra , KAFKA, Elastic search Familiarity with DevOps practices such as CI/CD pipelines for deployment automation.
Posted 3 weeks ago
5.0 - 10.0 years
6 - 9 Lacs
Hyderabad
Hybrid
1. Understanding the NBA requirements. 2. Provide Subject matter expertise in relation to Pega CDH from technology perspective. 3. Participate actively in the creation and review of the Conceptual Design, Detailed Design, and estimations. 4. Implementing the NBAs as per agreed requirement/solution 5. Supporting the end-to-end testing and provide fixes with quick TAT. 6. Deployment knowledge to manage the implementation activities. 7. Experience in Pega CDH v8.8 multi app or 24.1 and retail banking domain is preferred. 8. Good communication skills Bangalore/Chennai/Hyderabad/Kolkata _ #Notice Period Immediate #Employment TypeContract
Posted 3 weeks ago
5.0 - 10.0 years
10 - 20 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
5-6 years of hands-on marketing decisioning experience Pega Marketing as a user experience working on – Configuration, debugging, validation, ability to make changes in decision framework Exp in PEGA Decisioning and/ or PEGA Marketing
Posted 4 weeks ago
8.0 - 11.0 years
35 - 37 Lacs
Kolkata, Ahmedabad, Bengaluru
Work from Office
Dear Candidate, We are hiring a Data Engineer to build and maintain data pipelines for our analytics platform. Perfect for engineers focused on data processing and scalability. Key Responsibilities: Design and implement ETL processes Manage data warehouses and ensure data quality Collaborate with data scientists to provide necessary data Optimize data workflows for performance Required Skills & Qualifications: Proficiency in SQL and Python Experience with data pipeline tools like Apache Airflow Familiarity with big data technologies (Spark, Hadoop) Bonus: Knowledge of cloud data services (AWS Redshift, Google BigQuery) Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies
Posted 1 month ago
3.0 - 8.0 years
15 - 25 Lacs
Noida, Hyderabad, Bengaluru
Hybrid
Warm Greetings from SP Staffing!! Role :PEGA Developer Experience Required :3 to 13 yrs Work Location :Bangalore/Pune/Hyderabad/Noida/Chennai Required Skills, PRPC CSA Interested candidates can send resumes to nandhini.spstaffing@gmail.com
Posted 1 month ago
6.0 - 11.0 years
6 - 16 Lacs
Hyderabad, Pune, Chennai
Work from Office
Role & responsibilities : 6+yrs of hands-on exp Senior PEGA CDH dev with PEGA upgrade [8. 8.5 to 24.2] experience Need to 6+yrs of hands-on exp Senior PEGA CDH developer with PEGA upgrade [8. 8.5 to 24.2] experience Design a functional solution approach of the stories, together with the Solution Architect and Lead System Architect(s) Participate in workflow analysis and business process analysis to identify and clarify requirements, current-future state identification and contributed to the redesign Constantly focus on value-driven delivery, motivate the teams in delivering their commitment Liaise with all the connecting teams (scrum of scrums) to resolve dependencies and create the overall implementation roadmap Participate in Design Sprints Validate the functional design Help prioritize backlogs Preferred candidate profile Pega CDH Certified.
Posted 1 month ago
3.0 - 7.0 years
20 - 27 Lacs
Gurugram
Work from Office
The ideal candidate is a hands-on technology developer with experience in developing scalable applications and platforms. They must be at ease working in an agile environment with little supervision. The person should be a self-motivated person with a passion for problem solving and continuous learning. Role and responsibilities Strong technical, analytical, and problem-solving skills Strong organizational skills, with the ability to work autonomously as well as in a team-based environment Data pipeline framework development Technical skills requirements The candidate must demonstrate proficiency in, CDH On-premise for data processing and extraction Ability to own and deliver on large, multi-faceted projects Fluency in complex SQL and experience with RDBMSs Project Experience in CDH experience, Spark, PySpark, Scala, Python, NiFi, Hive, NoSql DBs) Experience designing and building big data pipelines Experience working on large scale, distributed systems Experience working on any Databricks would be added advantage Strong hands-on experience of programming language like PySpark, Scala with Spark, Python. Exposure to various ETL and Business Intelligence tools Experience in shell scripting to automate pipeline execution. Solid grounding in Agile methodologies Experience with git and other source control systems Strong communication and presentation skills Nice-to-have skills Certification in Hadoop/Big Data Hortonworks/Cloudera Databricks Spark certification Unix or Shell scripting Strong delivery background across the delivery of high-value, business-facing technical projects in major organizations Experience of managing client delivery teams, ideally coming from a Data Engineering / Data Science environment Qualifications Tech./M.Tech./MS or BCA/MCA degree from a reputed university
Posted 1 month ago
4.0 - 9.0 years
5 - 8 Lacs
Gurugram
Work from Office
RARR Technologies is looking for HADOOP ADMIN to join our dynamic team and embark on a rewarding career journey. Responsible for managing the day-to-day administrative tasks Provides support to employees, customers, and visitors Responsibilities:1 Manage incoming and outgoing mail, packages, and deliveries 2 Maintain office supplies and equipment, and ensure that they are in good working order 3 Coordinate scheduling and meetings, and make arrangements for travel and accommodations as needed 4 Greet and assist visitors, and answer and direct phone calls as needed Requirements:1 Experience in an administrative support role, with a track record of delivering high-quality work 2 Excellent organizational and time-management skills 3 Strong communication and interpersonal skills, with the ability to interact effectively with employees, customers, and visitors 4 Proficiency with Microsoft Office and other common office software, including email and calendar applications
Posted 1 month ago
1.0 - 3.0 years
5 - 8 Lacs
Gurugram
Hybrid
Min 1yr experience in Pega , Pega Frameworks Fixed shifts n offs Sal up to 8L Call Shruti - 98919188226 shruti.imaginators22@gmail.com Immediate joiners No outstation candidates. Required Candidate profile Good communication with Pega Knowledge . Virtual and in person rounds ..
Posted 1 month ago
3.0 - 8.0 years
20 - 35 Lacs
Gurugram, Delhi / NCR
Hybrid
Senior Decisioning Architect - 2+yrs in CDH (Customer Decision Hub) & Decisioning exp Lead Decisioning Architect - 5+yrs in CDH with leading a team & Decisioning Exp Principal Decisioning Architect -7+yrs in CDH with leading a team Shift- 2 -11 Required Candidate profile CTC varies from 15 Lacs to 35Lacs depending upon which position that the candidate does get hired for and the experience in that role Call Vikas 8527840989 vikasimaginators@gmail.com
Posted 1 month ago
5.0 - 8.0 years
4 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Hadoop. Experience5-8 Years.
Posted 2 months ago
5 - 8 years
5 - 9 Lacs
Bengaluru
Work from Office
Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Hadoop. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 2 months ago
5 - 10 years
22 - 30 Lacs
Gurugram, Delhi / NCR
Hybrid
Lead Decisioning Architect - Overall 8 - 12 yrs exp with minimum 5+yrs in CDH Pega(Customer Decision Hub) - 20-30L Required Candidate profile CDPC Certification in CDH(Customer Decision Hub) Shift – 2 to 11 PM IC Roles Hybrid PAN INDIA can apply Call Vikas 8527840989 vikasimaginators@gmail.com
Posted 2 months ago
6 - 9 years
8 - 16 Lacs
Bengaluru
Work from Office
Experience : 6+ Years Location : Bangalore Employment Type : Full-time (Hucon Innovations) Notice Period : Immediate to 15 days Job Description We are seeking a Lead Developer with strong expertise in Oracle Master Data Management (MDM) and Customer Data Hub (CDH) . The ideal candidate should have a solid background in SQL/PL-SQL development , data quality processes, and experience working with Oracle E-Business Suite R12. Key Responsibilities Act as a Lead Developer for Oracle MDM/CDH implementation and support projects. Develop and maintain complex SQL and PL/SQL scripts on Oracle databases. Design, implement, and manage Data Quality Management (DQM) solutions. Work with Oracle Standard APIs and Trading Community Architecture (TCA) . Collaborate with cross-functional teams to analyze and optimize customer data. Perform query tuning and performance optimization . Engage in end-to-end solutioning for Master Data and Integration requirements. Must-Have Skills 6+ years of experience in Oracle MDM, CDH Strong SQL & PL/SQL programming skills Experience in Oracle Applications R12 suite Deep understanding of TCA, DQM, MDM, EDM concepts Experience working with Oracle Standard APIs Good-to-Have / Added Advantage Exposure to Salesforce , Snowflake , or Oracle Data Integrator (ODI) Domain knowledge in ERP systems
Posted 2 months ago
4 - 9 years
5 - 15 Lacs
Hyderabad, Pune, Mumbai (All Areas)
Work from Office
Urgent Hiring for Pega Decisioning Engineer (C2H ) Contract to Hire for Pune and Hyderabad Location Notice Period require Immediate to 15 Days only Minimum 3 years of implementation experience in Pega CDH 8.x and Pega Infinity. Pega Certified Decisioning Consultant (CPDC) on the latest version is a must. Pega Senior System Architect (CSSA) certification is a must. Understand Pega Platform and its role in integrating with systems along with the capabilities of Business Process Automation. In-depth knowledge of Pega CDH and its significance in the banking industry. Thorough understanding of Next Best Action Designer and ability to define strategies for efficient model performances. Ability to create, run, and analyse Adaptive models for efficient campaign management and delivery. Design strategies that will be in integrated in the Pega campaign journey. Proficient in using all areas of Dev Studio, App Studio and CDH portal. Implemented Multi Level Decisioning and Multi App in at least one of the projects. Working experience with 1:1 Operations Manager, Application Overlays and able to troubleshoot. Participate in Data Migration and deployment Pipelines for Business Operations Environment Strategy Designing and Building Campaigns with multiple channels like Email, SMS, Push, Web, Mobile etc. Able to modify Request and Response APIs such and GetOffers and ResponseCapture. Able to work on API Container and OOTB dataflow for inbound and outbound. Able to troubleshoot technical errors in versions 8.x+ e.g., Trace, Clipboard, backend analysis etc. Able to suggest strategic customisations where OOTB solutions does not work for HSBC. Proficient in Agile ways of working and implementation. Interested Candidate can share your updated profile on Alka.r@intuition-it.com.
Posted 2 months ago
7 - 12 years
20 - 35 Lacs
Pune, Chennai, Bengaluru
Work from Office
Warm welcome from SP Staffing Services! Reaching out to you regarding permanent opportunity !! Job Description: Exp: 5-15 yrs Location: PAN India Skill: Pega CDH Developer/Lead Technical Expertise: Pega CDH (Customer Decision Hub) Hands on Experience with Min 4 years. • Pega platform administration basic knowledge. • Proactively check production issues using various tools and solve them. Basic debugging / performance management knowledge • Actively suggests improvements to enhance production performance and mitigate issues. • Integration specialist, knowledge of creating and maintaining rest api in Pega platform. • Understanding of PDC, tracer, Pega logs and other tools for production monitoring. Good-to-Have: • Knowledge of Pegacloud infrastructure, version upgrade process. • Understanding of data flows and data management in Pega. • Good understanding of building blocks of a pega application like Activities, flows, rule resolution. • Basic understanding of access controls and role management. • Aware of deployment and testing practices in Pega, has a devops mindset Deployment manager experience is good to have. • Basic knowledge with use of database tools and SQL. Interested can share your resume to sangeetha.spstaffing@gmail.com with below inline details. Full Name as per PAN: Mobile No: Alt No/ Whatsapp No: Total Exp: Rel Exp in Pega CDH: Rel Exp in PDC: Rel Exp in Implemetation: Current CTC: Expected CTC: Notice Period (Official): Notice Period (Negotiable)/Reason: Date of Birth: PAN number: Reason for Job Change: Offer in Pipeline (Current Status): Availability for virtual interview on 20th Feb between 10 AM- 4 PM(plz mention time): Current Res Location: Preferred Job Location: Whether educational % in 10th std, 12th std, UG is all above 50%? Do you have any gaps in between your education or Career? If having gap, please mention the duration in months/year:
Posted 2 months ago
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