CCO (Customer Care Officer)

Role Overview:

We are seeking a proactive and customer-oriented Customer Support Executive to assist customers with inquiries, resolve issues efficiently, and ensure a high level of customer satisfaction. The ideal candidate will be the face of our customer service, responsible for building trust and maintaining positive relationships.

Key Responsibilities:

• Customer Assistance: Handle customer queries, concerns, and complaints via phone, email, or chat.
• Issue Resolution: Identify and resolve issues promptly, ensuring customer satisfaction and timely follow-up.
• Product Knowledge: Maintain in-depth knowledge of company products/services to deliver accurate support.
• CRM Documentation: Log all interactions, transactions, and customer feedback in the CRM system.
• Follow-Up: Track and follow up on unresolved queries and keep customers informed.
• Feedback Gathering: Collect and report customer feedback to help improve service quality.
• Team Collaboration: Coordinate with internal departments such as technical support or sales for issue resolution.
• Training Participation: Engage in regular training sessions to stay updated on product/service changes.
• Performance Metrics: Meet defined KPIs including response time, resolution rate, and customer satisfaction.
• Conflict Handling: Manage escalated cases professionally and ensure a positive company image is maintained.

Required Skills:

• Strong verbal and written communication skills
• Patience, empathy, and customer-first attitude
• Basic knowledge of CRM tools and systems
• Problem-solving and conflict management skills
• Ability to multitask and prioritize under pressure

Job Type: Full-time

Pay: ₹19,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9302473004