3 Catchpoint Jobs

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Act as gatekeeper for Incident Queues govern the queue flow Work with managers in streamlining & optimizing incidents handling - improve repeat instance rate & time for instance closure Work on different tools which will help to identify Customer experience monitoring Exposure to monitoring tools like Glassbox, Splunk, Dynatrace, Catchpoint etc. Monitoring traffic incoming-outgoing troubleshooting and reporting to stakeholders Conduct extensive quality check, pass feedback & maintain repository which team can refer while execution of task Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different dashboard Lead documentation on new projects by getting first hand trained on different activities & pass refines / optimal knowledge to team Lead team on skill enhancement on monitoring, technical knowledge of environment & incident / service request handling Technical and Functional Skills: Bachelors Degree with 2 to 4 years of experience in Incident handling, forum / platform monitoring, incident / service request troubleshooting & reporting. Strong platform monitoring & troubleshooting knowledge is basic requirement. Application based server knowledge is must to handle troubleshooting Experience in synthetic monitoring (preferably e-commerce) & application based server troubleshooting Exposure to ITSM modules. ITIL certification will be an added advantage Strong proficiency in MS Office, especially MS Excel and PPT Good written and verbal communication - should be good to interact with stakeholders

Role & responsibilities Job Description: We are seeking a Catchpoint Scripting Developer to join our team and enhance our digital experience monitoring capabilities. The ideal candidate will be responsible for developing, maintaining, and optimizing Catchpoint synthetic monitoring scripts to ensure optimal application performance, availability, and reliability. Key Responsibilities: Develop and maintain synthetic monitoring scripts using Catchpoint to simulate end-user interactions. Implement and optimize JavaScript-based monitoring scripts to track application performance. Collaborate with DevOps, Site Reliability Engineering (SRE), and Application Development teams to improve system reliability and user experience. Troubleshoot and debug script failures, ensuring accuracy and efficiency. Configure and manage Catchpoint test nodes, alerts, and dashboards for real-time performance insights. Analyze synthetic monitoring results and provide actionable insights to optimize system performance. Keep up with the latest developments in Catchpoint, web monitoring best practices, and automation technologies.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Consultant, Tech-Incident Manager - English In this role, we are looking for a 24.7 L0/ L1 Production Support for applications hosted on Microsoft Azure platform Responsibilities Event Triaging: Efficiently manage and prioritize incoming events. SOP-Based Runbook Validation: Validate runbooks based on standard operating procedures for each event. Email Verification: Communicate with the SRE team to verify events via email. Tech Bridge Initiation: Initiate technical bridges for confirmed failing events and pending incident confirmations. Incident Engagement: Engage level 2 and above for all other incidents. US Handshake Call Updates: Obtain updates from US Handshake calls. Shift Handover Updates: Update shift handover details accurately. Catchpoint Team Engagement: Engage the Catchpoint team for further investigation if needed. Noise Reduction Initiatives: Contribute to initiatives aimed at reducing noise. Runbook Updates: Update runbooks, particularly during onboarding. Catchpoint test script creation and application onboarding Application Synthetic monitoring and understanding the insights Qualifications we seek in you! Minimum Qualifications . Bachelor of Computer Engineering /Master of Computer science . Relevant years of experience in Incident Management . ITIL certification (at the foundation level) is desirable. . Proficient in using Jira, Confluence, Catchpoint, MailChimp, and ServiceNow . Familiarity with cloud applications or infrastructure . Ability to learn and adapt and to be proactive . Excellent communication, interpersonal, and troubleshooting skills . Prior experience on Cloud platforms (Azure, AWS) . Good Knowledge of AWS services EC2, Elastic Load Balancing, Cloud Formation, VPC, Cloud Watch, Cloud trails etc. . Good to have experience in Linux, server management, and Kubernetes Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.