Caller

As a Telecaller, your primary responsibility will be to make calls to potential clients, handle inquiries, and assist with various customer service activities. This entry-level position is perfect for those who are eager to kickstart a career in sales or customer service. Your key responsibilities will include initiating outbound calls to introduce products/services, answering incoming calls to provide information, identifying and qualifying leads for the company's CRM system, handling customer inquiries, accurately recording call details and customer information, conducting follow-up calls to ensure customer satisfaction, providing feedback on call outcomes, adhering to predefined scripts and guidelines, and reporting on potential sales opportunities. To excel in this role, you should possess strong verbal communication skills, effective listening skills, basic computer proficiency, a genuine interest in delivering exceptional customer service, attention to detail, adaptability to new situations, and the ability to work collaboratively as part of a team. While prior experience is not mandatory, any background in customer service or sales would be advantageous. Fluency in the required languages based on the company's target market is preferred. Comprehensive training will be offered to acquaint you with our products, services, and call procedures. In return for your contributions, we offer a competitive salary, performance incentives, opportunities for career growth, and health and wellness benefits as per company policy. If you are interested in this opportunity, please send your resume to hr@lentera.in.,