411 Call Monitoring Jobs - Page 16

Role : Quality Analyst - International Voice Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts (Region wise alignment) Interested candidates can call and share their updated resumes On the email (Sakshi.mahajan@marketstar.com) Please reach out HR Sakshi Contact No:- 7889964667 Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively with merchants. Ensure that the stipulated compliance guidelines are met and corrective measures are taken when there is a miss. Summarizes findings and recommendations and forwards them to team supervisor to use in performance discussion/assessments and/or promotional decisions. Provide coaching and guidance based on audit findings, and deliver weekly/ongoing performance feedback to associates as outlined by the business. Mentor/Transition newly hired representatives to ensure a smooth transition from the learning environment to the daily production environment. Provide formal product/process refresher training to facilitate ongoing learning. In cases of escalations by a merchant, the QA assists the representatives in preparing an RCA of the call, provides data points, or may even take the call on behalf of the representative. Maintains comprehensive working knowledge of policies, procedures, and benefits. Preferred Skills & Requirements: Management Skills. Attention to Detail. Leadership Motivational Skills. Strong Communication Skills. Multitasking. Customer Service. Problem-Solving Skills. Creativity. Ability to Work Well Under Pressure. Performance Management. Ability to Foster Teamwork. Organization. Ability to Educate Others. Basic Computer Skills. Whats in it for you? Constant Learning and an entrepreneurial growth mindset. Employee-centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Well-being sessions, real-time grievance redressal, and work flexibility. We are a people-first organization with policies and processes that help you bring the best version of yourself into work including fast-track growth for high-potential folks. An opportunity to be associated with the worlds leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success

J ob description JOB PROFILE Position - Quality Analyst Department- Tele sales Location- Noida Key Roles & Responsibilities: 1. Quality Analyst will monitor and analyze business transactions to help establish the right behaviors and processes needed by the organization and will drive the Focus Group in the right direction by showing improvement in Calls Quality and Sales. 2. Develop and implement a comprehensive quality assurance strategy and framework specifically tailored for the Banca telesales channel for Digital SBY Health Insurance products. Define key quality metrics, performance standards, and evaluation processes. Stay abreast of industry best practices, regulatory requirements (IRDAI), and competitor QA approaches. 3. Collaborate with sales leadership, training teams, and other stakeholders to align QA initiatives with business objectives. 4. Lead, mentor, and develop a team of quality analysts, fostering a high-performance and collaborative work environment. Define individual and team performance goals and conduct regular performance reviews. Identify training needs within the QA team and facilitate relevant development opportunities.Ensure consistent application of QA processes and evaluation criteria across the team. Targets/KPIS/KRA 1. 50% Call Monitoring or Evaluation - The primary task of a QA in Call Center is call monitoring and sharing actionable insight. 2. 20% Dip Check- When the target is to find the specific type of failure that is key to the business. 3. 30% Coaching/Feedback - One on One feedback session about the outcome of the call monitored or audit findings SKILLS: Quality Assurance Telesales Quality Monitoring Health Insurance (Preferred) Banca Channel Experience Digital SBY Product Knowledge (Strong Advantage) Team Leadership Performance Management Feedback & Coaching Process Improvement Data Analysis & Reporting Stakeholder Management Compliance Communication (Written & Verbal) Problem-Solving Interested candidate can share their CVs with the subject line- CV for QA at 7430802568 (HR Anjali).

iEnergizer is Hiring for Quality Analyst role international process. Location - Noida Sec 60 Process - UAE Banking Process (International) Salary - up to 48K CTC Work Mode - 5 days from office (2 rotational off) Required Skill: - 1) Graduate with 2 years on paper QA experience in an international process. 2) Should be from BPO background, Banking process experience would be preferred 3) Should have knowledge of 7QC tools 4) Should have good communication skills 5) Comfortable working in rotational shifts Immediate joiners are preferred!! Virtual Interviews, Call or share your resume with HR Kailash - 8800450667

Pawan Precision is looking for Asst. Customer Support to join our dynamic team and embark on a rewarding career journey. Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team

Urgent Opening at Ienergizer Noida Sec 60. Role: Quality Analyst Process : International Banking Process Required : 1. On Paper Quality Analyst with minimum 2+ Years of experience from BPO Industry. 2. Excellent Communication Skills. 3. Should be from International Background. Salary upto 48K. Call - HR Sharandeep Kaur - 9266364422. **ONLY DELHI NCR to APPLY & Immediate Joiners** **NO RELOCATION**

Hiring Quality Auditor / QA Minimum 1 to 2 years of experience ( on documents)from international travel BPO GDS must Excellent command over quality tools Only immediate joiners No fresher's or other Process experience can apply Required Candidate profile Candidate only with Relevant experience can apply Rotational/ Day shift available Salary between 30 to 50 k depends on experience PF + insurance Share resume @7838882457 Shristi

Job Summary: The Patient Caller Denials & Physician Billing Specialist is responsible for contacting patients regarding outstanding balances, insurance issues, and denied claims. This role also includes working closely with payers to resolve billing denials, processing physician claims, and ensuring timely and accurate reimbursement.line the day-to-day responsibilities for this role. Key Responsibilities: Patient Calling: Contact patients regarding unpaid balances, missing insurance information, or claim denials. Educate patients on their financial responsibilities, insurance coverage, and payment options. Handle patient inquiries related to statements or billing discrepancies. Follow up on payment plans and document all patient interactions in the billing system. Denials Management: Analyze explanation of benefits (EOBs) and denial codes to determine cause. Appeal denied claims and submit necessary documentation to payers. Track and report denial trends to identify recurring issues. Communicate with insurance companies to resolve authorization or coding issues. Physician Billing: Prepare and submit professional (physician) claims (CMS-1500) to insurance carriers. Ensure correct CPT/ICD-10 coding for services rendered. Verify patient eligibility and benefits prior to billing when needed. Monitor aging reports and work rejections or underpaid claims. Required Skills & Qualifications: Graduate, diploma or equivalent; associate degree 1 to 5 years of experience in medical billing, denials, or collections (physician billing experience preferred). Strong knowledge of insurance processes, denial codes, and medical terminology.. Strong communication and problem-solving skills. Familiarity with HIPAA and healthcare compliance standards. Work Environment: 5 days working (Monday to Friday). Two-way cab facility provided. Candidates must be comfortable working in PST shift timings (Pacific Standard Time).

Skill required: Digital Inside Sales - Inside Sales Designation: Quality Auditing Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The DIS COE(Center of Excellence) team plays a crucial role in establishing solution foundation principles to ensure strong delivery(sales operations) outcomes; create & implement mobilization SOP for seamless launch experience for new deals. Accomplished through the alignment of sales strategy with client and delivery teams, crafting of engagement strategies, providing capability support via sales messaging, coaching and quality compliance leadership to ensure noiseless transitions and delivery operations. The DIS COE team is also responsible for developing and deploying governance playbooks to evolve operational maturity of DIS deals to reach the auto pilot stage. The Performance, Risk and Quality Senior Analyst plays a vital role in performance management of our agents through deployment of the standardized Quality Sales Compliance framework, customizing the framework and best practices to fit the individual program requirements & specific client needs. The person filling this role must have a balance of inside sales experience, quality auditing, critical thinking, sales coaching, and client interaction and collaboration skills.The person filling this role must have a balance of inside sales experience, quality auditing, critical thinking, sales coaching, and client interaction and collaboration skills. What are we looking for? Interaction Assessment and Scorecarding?Develop or evolve appropriate scorecards relative to the sales motion, interaction composition, client compliance and other related measures?Develop, deploy and oversee the ongoing assessment, evaluation, analysis and coaching of Agent PerformanceInteraction CalibrationStructure internal and external (with client) interaction calibration methods, specific to each program to agree upon:?What good sounds like?Interaction decomposition?Assessment scoring rubric and values?Facilitate group and other forum discussions to aid in continued alignment and to allow agents to benefit from hearing feedback for themselves and others?Extremely good verbal & written communications and presentation skills?Ability to observe, analyze and give constructive feedback?Analytical / Quantitative skills?Effective problem-solving skills?Ability to prioritize, meet deadlines and work under pressure in an unstructured environment?Good interpersonal and collaboration skills?High level of maturity to handle people including but not limited to clients, stakeholders, peers etc. Roles and Responsibilities: Agent Performance Management?Define agent evaluation frameworks and methods for performance and quality?Enable our quality leads, sales coaches, and other agent performance roles on client programs?Reviews the TNI's for training interventions and performance managementAgent Performance Enablement?Collaborate with Sales Messaging team to understand and align assessment methods, interaction sequences and cadence?Ensure QA systems (Accenture's or client's) are configured optimally to gather and report on interaction recordings, transcriptions, scorecarding and coaching feedback Qualifications Any Graduation

Hiring Quality Analyst For Travel International bpo Location-Delhi,Gurugram Salary Hike on last drawn Both Side Cab Should be from Travel International bpo only HRKIRTI@9462279630

Greetings From Scorelabs Inc ! Responsible to audit calls and provide feedback to the associates. Responsible for improvement in agent quality performance. Should Be Fluent In English + Tamil + Hindi Required Candidate profile Mandatory experience of QA in a BPO (Domestic Voice) Person Should have 3 years of Exp In QA Work Location - Hyderabad 6 days working Day Shift, Sunday Fixed Week Off call Vandana - 8464822386

Monitoring agent calls and provide feedback Analyzing portfolio performance through calls monitored and performance reports Improving performance through interventions Leading and participating in client calls Continuous portfolio performance improvement

locationsIN - PUNE III GLOBAL BUSINESS SVCS - GBS (INMHH) time typeFull time posted onPosted 15 Days Ago time left to applyEnd DateJune 9, 2025 (30 days left to apply) job requisition idR25013893 Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. About The Role : Summary This position is responsible for monitoring and executing day-to-day operations of the contact center teams. This position analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement. This position manages others within the department. The Supervisor will be responsible for meeting the business KPIs and goals. This position manages CCRs on call quality to ensure customer interactions are complete, accurate and professional. He/she develops action plans and works side-by-side with most help needed employees to provide instruction and assistance. This position handles escalated customer calls/emails to ease customer concerns and improve customer satisfaction and perception. He/she supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels are met. This position makes recommended operational changes (i.e., equipment, tool and staffing) as needed to ensure calls are handled efficiently and service commitments are met. Responsibilities: Checks customer call report data for problems and trends to identify areas for improvement and opportunities for policy and procedure changes. Assesses performance indicators to determine areas meeting and falling below business expectations. Conducts operational audits to ensure effective operational performance. Identifies and suggests end-to-end process improvements to improve contact center operations. Determines employees' training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Resolves individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork. Qualifications: Bachelors Degree in any stream Proficient in MS Office Tools Experience: Preferred minimum 1 year experience in managing international call centers Preferred minimum 1 year experience in team handling Requirements: Ready to work in India night shifts Flexible with shifts and days Need to work from office Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Leading Bpo in Kolkata Hiring for Quality Analyst Must have minimum 2 years experience in Quality in International Bpo Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123

monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and make recommendations for•Drive a Metrics Driven Culture amongst the Team improvements in the process. cv mamta@emsol.co.in Required Candidate profile Ensure the team meets the assigned audit targets and compliances set as per SLA Incorporate & establish TQ standards Banking experience Mandatory call@9716551077

Job Description Position: Quality Analyst Location: Noida Department: Quality Team Salary: Upto 40K CTC *** IMMEDIATE JOINER'S REQUIRED OR MAXIMUM 10 DAYS*** Overview: We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth. Key Responsibilities: Quality Assurance: Develop and implement quality assurance processes for sales activities. Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards. Identify areas for improvement and recommend solutions to enhance sales performance. Data Analysis: Analyse sales data to identify trends, patterns, and areas for improvement. Create reports and dashboards to communicate findings and support decision-making. Collaboration: Work closely with sales teams to understand processes and identify quality gaps. Collaborate with training teams to develop materials that address identified quality issues. Customer Feedback: Gather and analyse customer feedback to assess the effectiveness of sales strategies. Develop actionable insights to enhance customer experience and satisfaction. Training and Support: Assist in the onboarding and continuous training of sales staff on quality standards and best practices. Provide ongoing support and coaching to improve sales techniques and customer interactions. Continuous Improvement: Stay updated on industry trends and best practices in quality assurance and sales. Foster a culture of quality within the sales team by promoting best practices and recognizing high performance. Root Cause Analysis: Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases. Qualifications: Any Bachelor's degree 2+ years of experience in a sales/ Customer Service role as Quality Analyst, with a proven track record of achieving targets. 2+ years of experience in quality assurance or a related field. Strong analytical skills with the ability to interpret data and make informed decisions. Excellent communication and interpersonal skills. Proficiency in CRM software and data analysis tools. Preferred Skills: Experience in developing quality metrics and performance indicators. Familiarity with customer relationship management and sales enablement tools. Knowledge of quality management methodologies (e.g., Six Sigma) Contact - Bhavneet Kaur (8130575252)

Must have Min 1+yrs Exp as Quality Analyst from International Voice process BPO Need Immediate Joiner Only Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Job description Hiring for QA on Immediate basis BPO Experience is mandatory Job Location- Sector 18, Gurgaon (Haryana) 6 days working 9 hours shift No cab facility BPO Experience is mandatory..Role & responsibilities Auditing of calls and complete analysis of service requests. Preparation of daily dashboards & Analysis of reports/data. Sharing daily reports & Quality Scores with the team. Sharing One-O-One Feedback with agents on the basis of audits. Participating in internal & external calibration sessions with Quality/Operations. Analysis of Service requests and sharing RCA. Data analysis and making designated reports. Works with Operations team to develop the overall process improvement strategy and quality plan. Monitoring if CCE has used the right telephone etiquettes and followed appropriate hold procedures and has given a proper resolution for the customer's request. Highlighting issues as per the quality parameters. Inducting Refresher/Quality sessions as per requirement. Identifying fatal and non-fatal errors impacting the process and take corrective/preventive action. Identifying areas of improvement and preparing the process to achieve the desired Quality Standards. Ensuring that internal policies, procedures, and compliance regulations are being followed. Conducting quality sessions for NHT batch. Providing supervisors & manager with regular performance feedbacks on the executives. Auditing calls for trainees during training & on job training (OJT Batch) Bpo experience is mandatory Please share cv at -HR Dheeraj-7859975043 Bpo experience is mandatory

Job Title: Training and Quality Specialist Department: Sales B2C Location: Noida Reports To: Training Manager Job Type: Full-Time Position Summary: We are looking for a detail-oriented and proactive Training and Quality Specialist to support our Sales B2C department. This role is responsible for conducting quality audits of sales interactions and assisting with the delivery of training programs to improve overall sales effectiveness and customer experience. Key Responsibilities Quality Assurance & Audits Conduct regular audits of sales calls, emails, and other customer interactions to ensure compliance with company standards, sales processes, and customer service expectations. Evaluate communication quality, product knowledge, and policy adherence using established QA scorecards. Provide actionable feedback to sales agents and work with supervisors to address performance gaps. Maintain accurate QA records and generate regular reports on findings and trends. Training Support Assist in the delivery of onboarding and ongoing training for new and existing sales staff. Support the development of training materials, including presentations, guides, and e-learning content. Facilitate refreshers, and coaching sessions in collaboration with senior trainers or managers. Gather feedback from trainees and contribute to training improvement efforts. Cross-functional Collaboration Work closely with team leads, supervisors, and QA analysts to ensure training and quality initiatives are aligned with business goals. Escalate recurring issues and recommend process improvements to training or QA leadership. Qualifications & Skills Bachelors degree preferred or equivalent work experience. 1-3 years of experience in sales quality assurance or training, ideally in a B2C environment. Strong communication and coaching skills. Attention to detail and ability to analyze performance data. Proficiency with CRM systems (ZOHO) and QA tools. Comfortable presenting in group settings and working independently. Experience with AI based audit is a plus.

Key Responsibilities: Listen to and evaluate outbound telemarketing calls for quality, accuracy, and compliance Ensure callers follow approved scripts, pitch property details correctly, and qualify leads appropriately Maintain audit logs and share structured feedback with team leaders Highlight recurring call issues and help improve overall tele-calling quality Generate weekly reports on audit findings and performance trends Requirements: Min 2+ years of experience in call auditing or telemarketing QA Familiarity with real estate terminology is a plus Strong attention to detail and listening skills Proficiency in Excel and basic reporting tools Ability to provide clear and constructive feedback Note : - 6 Days work ( Weekends Working ) Perks and benefits:- International Trips Spot Incentives Medical Insurance Rewards Etc Regards, Vinoth HR-G Square Groups 9962857002 vinoth@gsquarehousing.com Location:- G Square Housing Menon Eternity, 8th Floor, 1st Main Rd, Austin Nagar Alwarpet , Chennai-600018.

Greetings from PTW ! Title: Quality Analyst Location: Bangalore Experience: 1 Yrs-3Yrs Responsibilities: The primary task of the quality analyst is transaction monitoring and providing actionable insights. Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken. Participate in team huddles and share updates and best practices. Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page. Provide actionable data to various internal support groups. Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations. Create & maintain accurate database for audits and other analysis. Publishing weekly/monthly reports based on the audits performed for the mentioned tenure. Participate in design of call monitoring formats and quality standards. Compile and track performance at team and individual level. 3 Participate in customer and client listening programs to identify customer needs and expectations. Assist with creation of external quality reports for management review. 13. Supporting the Ops team with chats/tickets based on need. An analytical approach to spot and highlight areas of improvement. Domain Knowledge: In-depth understanding of the product. Good verbal, written and interpersonal communication skills. Ability to utilize Microso

We are seeking a bright and inquisitive Quality Analyst to support our Inside Sales Group and Business Operations Support teams at TransUnion. In this role, you will provide critical business insights and complete action items through call quality monitoring and assurance. Your ability to quickly learn and cohesively present data is essential for success. Team Focus TransUnion empowers clients with credit tools, leading data, analytics, and risk management solutions to make efficient, informed decisions. Our products include credit data, portfolio tools, right party contact, skip tracing, fraud and identity management, collections, and onboarding decision processes. We pride ourselves on bringing innovative ideas and solutions to market, leveraging our extensive experience in data and information services. Key Responsibilities Contribute to team efforts by structuring and building out the QA function, developing training programs, conducting training, creating new models, and implementing changes. Establish quality standards by analyzing inbound/outbound calls, customer service, and sales presentations. Verify call results by assessing skills in script usage, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous call closure. Evaluate sales and service approaches by rating Sales Representatives effectiveness. Perform structured and ad-hoc analysis of calls and sales contracts, providing feedback to Sales Representatives and Managers through call monitoring and monthly calibration sessions. Derive insights and highlight key trends and anomalies in calls and reports. Assist in creating presentation materials for senior leadership. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies. Meet deliverables and SLA s, and manage work volume expectations. Qualifications 2-4 years of experience in a rigorous analyst environment (Sales, Contact Center, Private Equity, or other top-tier company). Keen attention to detail and ability to focus on long-term goals and short-term, repetitive tasks. Experience supporting telesales organizations, with direct sales experience being a plus. Exceptional interpersonal skills and ability to operate at all levels of an organization. High degree of intellectual curiosity and talent for driving hypotheses to implementation. Strong analytical and quantitative skills. Proficiency in Salesforce, Excel, PowerPoint, and similar tools. Experience with other call center and sales optimization packages is a plus. Previous management experience preferred.

Having Minimum 2 to 5 years of Quality Analyst in BPO. Experience in Call barging & auditing in BPO. Must have good communication in English,Hindi and analytical skills. Track Associate performance. Required Candidate profile 1.Communication Skills 2.Must be from BPO 3.Customer Service 4.Problem-Solving 5.Technical Proficiency 6.Adaptability Perks and benefits Performance Linked Incentive

IT tickets (Incidents, Service Requests, Changes, Problems) ,SLA, OLA, ITSM, BMC Remedy, JIRA Service , ITIL Certification ,

Job Title: Quality Analyst Location: Bangalore Working Days: 6 Days a Week ( Sunday week off ) Must Know anyone (1) of these regional language : 1.Hindi 2. Marathi 3.Gujarati 4.Kannada 5.Tamil 6.Malayalam 7.Telugu 8.Bengali Salary: As per the candidates last drawn salary and experience Roles and Responsibilities Conduct quality analysis to identify areas of improvement in call center operations. Perform root cause analysis on customer complaints and feedback to resolve issues promptly. Develop and implement quality improvement initiatives using tools like Pareto charts, Fishbone diagrams, and Control Charts. Collaborate with team members to ensure adherence to quality standards during call monitoring sessions. Provide training and coaching to agents on quality processes and procedures. Desired Candidate Profile 2-7 years of experience in BPO/Call Center industry with a focus on Quality Analysis or related field. Strong understanding of QC tools such as Call Audit, Call Calibration, Feedback, Pareto Analysis, Root Cause Analysis (RCA), Six Sigma Quality Methodologies. Excellent communication skills for effective collaboration with cross-functional teams. Interested candidates are welcomed to apply by sharing your CV at rozy.rozy1@teleperformancedibs.com

Long Description • Define productivity metrics and align operating definitions with QC teams. • Simplify and digitize data for reporting QC productivity metrics. • Publish monthly QC productivity metrics reports for all labs. • Identify improvement levers for QC productivity and develop action plans to address them, reporting progress regularly. • Manage projects and track the deployment of new technology in QC. Technical/Functional Skills: • Hands-on experience in operations, with a strong understanding of Lean Manufacturing methodologies. • Proficient in data analysis using Excel/Minitab. • Proven track record of executing high-value projects. Competencies Developing Talent Innovation & Creativity Result Orientation Strategic Agility Process Excellence Customer Centricity Collaboration Stakeholder Management Education Masters in Business Administration Graduation in Biopharmaceutics 6 - 8 Years of Work Experience