Call Center Executive

Job Description

Job Description: Ø Manage a large amount of Inbound and outbound calls in a timely manner. Ø Enter new customers' information into the system. Ø Identifying Students'/Parent’s needs, clarifying information and giving proper suggestions. Ø Meet personal/team targets. Ø Taking part in timely training and other learning opportunities to expand organisation knowledge. Ø Building lasting relationships with customers and other team members based on trust and reliability. Ø Document all call information according to standard operating procedures. Ø Identify and assess customers’ needs to achieve satisfaction. Ø Build sustainable relationships and trust with customers through open and interactive communication. Ø Provide accurate, valid and complete information using the right methods/tools. Ø Handle customer complaints, and provide appropriate solutions and alternatives. Ø Keep records of customer interactions, process customer accounts and file documents. Ø Follow communication procedures, guidelines and policies. Ø Interdepartmental coordination Ø Inbound Calls - Customer Queries, Service Calls, Complaint Registration Ø Outbound Calls - feedback on product quality and delivery standards, Scheduling Delivery Slots, Follow-up Ø Email - Answer queries, Quotations Ø Chat - Online chat discussions with customers regarding queries about products, delivery schedules, placing orders Ø Coordinate with the delivery team and the customers during the actual delivery Job Types: Full-time, Fresher Pay: From ₹15,000.00 per month Schedule: Day shift Ability to commute/relocate: Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Required) Work Location: In person