13 Business Transition Jobs

Hiring for HRO Transitiion Role 12+3 Years of Regular Education(PG will be prpeferred in HR) 15 Years to 20 Years of Total Experience required including 8-10 yrs of Leading Role & 2-3 Years in HR Operations Transition To know more, call-9899875055

About the Role: "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders." Job Responsibilities: To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced. Must have a good knowledge of the branch territory. To ensure that the Service Companion usage is maximized for all the service deliveries & should be always above 95% Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely. Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly. Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise. Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Coordinate with the IT team for new users, device issues etc. Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity. Follow callout process so as to ensure that the complaints are delivered only after raising the ticket Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager. Reviews and provides service compliance updates daily. Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements Utilize the Route technicians for jobbing only after the route technicians routine services are delivered Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies Any unresolved issues should be quickly elevated to the next level of management for prompt resolution Any other similar duties as and when specified by the manager REPORTING Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also be the priority Weekly reporting of pending jobs, ageing profiles to ABM/BM Monthly reporting of technician wise trends. Maintain State of Service and productivity data per technician Maintain visibility on complaints received and report on all call outs / critical incidents received from branch. Annual Leave planning of technicians Ensure that each technician service productivity is achieved as per set targets Key Result Areas: On time service planning with ZERO pending services every month Monitoring SCP active devices & Usage on weekly basis Minimum expectancy on SCP active device(100%) & usage >95% Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch Minimizing service backlog (meet our contractual obligations) Competencies (Skills essential to the role): Be decisive Attention to details and accuracy Planning & organizing Analytical skills Customer oriented Negotiation skills Ability to work patiently in a dynamic service environment Educational Qualification / Other Requirement: Minimum graduation with 1 to 3 years of relevant experience of managing team Basic computer skills - for reporting/work management (Advanced computer skills would be an added advantage) Communication - speaking on phone to external customers & internally with technicians, other Operations colleagues. Knowledge of territory which is handled for planning Occasional Travel required within the Division Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required Communicate all service issues in a timely manner to the ABM/BM, Operations Manager Role Type / Key working relationships: Individual contributor role External- Customers and customer representatives Internal - Sales, Operations, Business support functions What can you expect from RPCI? Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: Safety Integrity Innovation Learning & Development Open & Transparent Performance Orientation DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Manage and lead assigned transition projects, Ensure customer satisfaction and drive stabilization of transitioned operations Act as the primary escalation point for clients and internal stakeholders regarding decisions, updates, and actions.

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Accounts Supported: TMCReports To: Sr.General Manager /General Manager - TrainingMust have skills : Corporate Management Experience /People management / Strategic thinking / data management and analysis Qualifications Graduate Travel/TMC experience preferred.

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience

About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title: Transition Analyst Location: Pune Experience Required: Bachelor’s degree is required. Minimum 6 to 8 years of total work experience. Minimum 1 to 2 years of relevant experience in Project/Program Management or Support roles. Technical & Functional Expertise: Technical: Proficiency in MS Office products including Office 365, Project Online, SharePoint, Power BI, and other analytics tools. Strong understanding of process workflow design, data architecture, and related tools. Functional: Strong business acumen and functional understanding. Experience in planning and monitoring for program workstreams, project deliverables, and reporting. Ability to handle transition-related documentation, administrative tasks, risk management, due diligence, and stakeholder coordination. Key Responsibilities: Support planning and execution of program and transition projects. Track deliverables, manage risks, and ensure timely reporting. Ensure compliance with GBS methodologies and toolkits. Manage travel and logistics for transition-related requirements. Coordinate with operational teams and business functions for successful transitions. Lead the documentation of SOPs and manage sign-off processes. Collaborate with various business units including Procurement, Finance, and IT. Support project reporting, dashboard preparation, and Power BI-based analytics. Handle highly confidential material with discretion and professionalism. Participate in customer-facing meetings and internal stakeholder communications. Facilitate workshops, team meetings, and process improvement initiatives. Key Challenges: Navigating fragmented systems and tools. Engaging a wide range of stakeholders across global functions. Managing services at a large scale with geographical and cultural diversity. Adapting to evolving digital technologies and technical tools. Ensuring alignment with global process design standards. Skills & Competencies: Core Skills: Project planning and reporting skills Workflow and process documentation Risk identification and mitigation Data visualization and reporting tools (especially Power BI) Soft Skills: Excellent multitasking and prioritization skills Strong interpersonal, presentation, and written communication skills Fluency in English (spoken and written) Knowledge of local regulations and compliance standards Familiarity with Pune’s local business environment Ability to work effectively in a regional service center ecosystem

About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title: PMO Transition Manager Location: Pune Educational Qualification: MBA from a recognized institute (preferred). Experience: Minimum of 8 years of total experience. At least 6 to 8 years of relevant experience in Transition/Program Management. Experience with corporate governance, legal entity transitions, or subsidiary setups is highly desirable. Essential Experience: Proven ability to manage multiple teams and complex project scopes. Experience with managing insourcing/out scoping transitions from third-party vendors. Strong background in stakeholder management across global and regional functions. Experience in working across virtual teams and geographies. Demonstrated success in fast-paced, delivery-oriented environments. Experience in business case creation, vendor management, and change control procedures. Key Responsibilities: Define scope, goals, and deliverables aligned with business objectives. Plan and lead transition activities including documentation, risk assessments, and readiness planning. Collaborate with leadership on recruitment, team setup, and resource alignment. Identify and mitigate risks and issues, escalating when necessary. Maintain governance standards and ensure accurate project reporting. Lead knowledge transfer and handover to ensure BAU (Business as Usual) is established. Communicate project status and progress clearly to all stakeholders. Ensure projects are delivered on time and within budget. Facilitate lessons learned and recommendations post-transition. Skills: Core Skills: Excellent knowledge of project lifecycle, transition methodologies, and tools. Strong communication, interpersonal, and stakeholder influence skills. Proficiency in MS Office applications (MS Project, PowerPoint, Excel, etc.). Analytical thinking, conflict resolution, and problem-solving ability. Soft Skills: Self-motivated with a proactive mindset. Ability to adapt to changing environments and handle ambiguity. Excellent time and priority management. Fluency in English; other regional languages are a plus. Knowledge of local regulations and compliance standards. Understanding of the Pune service center ecosystem and local business environment. Key Challenges: Managing highly diversified stakeholders. Working across geographies and business functions. Aligning transitions with standardized global process design. Ensuring cost-effective and timely transitions while maintaining quality.

RAIN is seeking a Senior Analyst / Administrator - General Ledger to join its Global Shared Services Department. The ideal candidate will perform daily fixed capitalization, transfers and disposals, monthly close process to ensure books and records are accurately stated and all close procedures are completed. In this role, you will ensure the accounting transactions are properly recorded, posted, processed and reported. Role and Responsibilities Perform Daily Fixed Capitalization, Transfers and disposals. Perform Monthly close process to ensure books and records are accurately stated and all close procedures are completed Perform Monthly Fixed assets balance sheet and NBV reconciliation. Prepare Bank and balance sheet reconciliations are prepared timely, accurately and in compliance with company guidelines Ensures that accounting transactions are properly recorded, posted, processed, and reported to ensure accurate presentation of the balance sheet and income statement. Need to take care daily cash postings Identify and analyze process errors and anomalies (e.g., coding errors, variance analysis, etc.) to ensure customers receive thorough and accurate replies for improving ineffective processes. Respond to customer queries to research and resolve inquiries in a timely manner. Able to work with different environments, handling multiple entities and contacts Ensure team members are trained to process any GL related activity Ensure TAT as decided is met Ensures that files and documentation are maintained thoroughly and accurately, in accordance with company policy and accepted accounting practices. Prepare month close and reports and audit related schedules. Should self-train to act as back for any schedule / unscheduled unavailability of any team member Setting up a system for internal audit to ensure SLA and processing instructions are adhered Other job duties as may be assigned. Required Technical and Professional Expertise 2 to 7 years of relevant work experience in large MNC from Manufacturing sector Skills must for the Job Work experience in GL & FA process a must Experience in Cash Apps & Cost Controlling would be preferred Working knowledge in ERP (e.g. SAP, Oracle) FI-CO modules is a must Opex and Capex accounting Proficient in MS Office Soft Skills Should be a team player, have strong communication skills and are persuasive Fluent in English (both written and spoken); French is a plus Should be an Excel and PowerPoint expert Should be a solution-oriented self-starter Should be assertive and goal-oriented Preferred Qualifications Any Graduate from a reputed institute or university will be considered for the role Location: Hyderabad, Telangana, India. About the Company Headquartered in India, RAIN Industries Limited is a multinational, Fortune India 134 manufacturing company. We are among the top 10 publicly listed companies in Hyderabad. We are a leading vertically integrated producer of carbon, cement, and advanced materials with 15 manufacturing facilities in eight countries across three continents. We have production capacity of 2.4 million tons of calcined petroleum coke, 4.0 million tons of cement and 1.5 million tons of tar distillation. We have over 2400 professions We are headquartered in Hyderabad, India, RAINs subsidiary companies, Rain Carbon Inc. and Rain Cements Limited, are industry leaders in their respective sectors. RAIN is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability

Transition with BPO Background. Proven track record (2+ years) in transition management within the BPO industry Bachelor's degree in Business Administration, Management, or a related field demonstrating successful project execution. 9120665790 Required Candidate profile Plan and manage end-to-end transition projects Optimize processes, maintain, project documentation, and reporting Deliver effective stakeholder communication BPO industry and transition frameworks

New business Transition/Knowledge Acquisition , Transfer and Training BAU Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience

Role & responsibilities The identified resource would be part of the Transition team, which is primarily responsible migration of business processes, for New and Existing Clients, to a Hexaware delivery location Responsible for end to end management of transition projects comprising of 100-200 FTEs from the inception phase till the project reaches stability post Go Live. He / She will also be responsible for identifying key risks in the project and collaboratively design mitigation plans for the same Will be required to understand the current client business processes, create workflows and process maps for identifying the scope and designing of To-Be Solution. Will be required to build and manage High Level and Detailed project plans including IT, Infrastructure, and applications deployment to manage interdependencies and meet project scope requirements Will be responsible in identifying process improvements and developing performance ramp up goals, thereby achieving customer delight and a seamless process migration as a whole. Track delivery of Project Deliverables as per timelines agreed in the Transition Project plan Manage day to day Transition project communication with all stake holders (internal and external) and produce relevant reports accurately and in a timely manner at the agreed frequency Preferred candidate profile Should have minimum 5-8 Years of experience with at least 3+ years of experience in BPO transitions Experience to include operations and transitions (multiple domains) Experience of project delivery in all aspects of the Transition Lifecycle Management Experience in Contract Management Project management skills Worked on RFP/RFI and supported solutions. Interested Candidates can share resume on - Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

Job Title: Transition Manager BPO Industry Location: Noida, Sec 2 Experience: 8-12 Yrs Employment Type: Full-Time Working Days: 6 Days, work from office Job Summary: We are looking for an experienced and strategic Transition Manager to lead and manage end-to-end transitions for new business processes or client migrations within the BPO industry. The ideal candidate will possess strong project management skills, excellent client handling abilities, and a deep understanding of operational workflows and compliance requirements. Key Responsibilities: Lead the planning, execution, and delivery of new client transitions and internal process migrations. Develop comprehensive transition plans, timelines, and resource allocation strategies. Act as the single point of contact for clients during the transition phase, ensuring clear communication and alignment. Collaborate with cross-functional teams including operations, HR, IT, quality, and training to ensure seamless delivery. Conduct risk assessments and implement mitigation plans to address transition-related challenges. Monitor progress against KPIs, deliverables, and SLAs throughout the transition lifecycle. Prepare and present transition status reports to internal stakeholders and client leadership. Ensure adherence to compliance, data security, and regulatory requirements. Drive continuous improvement by capturing learnings and implementing best practices in future transitions. Key Requirements: Proven experience in managing BPO transitions (domestic or international). Excellent stakeholder management and client-facing communication skills. Strong analytical, problem-solving, and decision-making abilities. Familiarity with tools like MS Project, Excel, and other project tracking systems. Ability to manage multiple projects and priorities in a fast-paced environment. Preferred Qualifications: Bachelors degree in Business, Operations, or a related field (MBA preferred). Experience in process design, solutioning, or service delivery in the BPO industry. Personal Attributes: Highly organized and detail-oriented. Flexible, adaptable, and able to thrive in dynamic environments. Strong leadership and team management capabilities. Regards Sangeeta Anand sangeeta.anand@iccs.in

Key Responsibilities: Stakeholder Management: Collaborate with clients to understand requirements and align project roadmap. Cross functional alignment with internal stakeholders on deliverables and expectations. Transition Management: Build Transition plan, run Transition meetings, drive engagement governance and ensure proactive risk assessment and mitigation. Work closely with Delivery leaders to understand business requirements and ensure success of transition projects Transformation: Identify and drive opportunities to transform existing processes using best in class tools. Lead or participate in Due Diligence session with the client team members, develop RFP response related to Managed Services engagements, run and manage playback sessions to clients Define work-breakdown-structure for Pre-Transition and Transition Phase etc. Project Leadership: Own successful completion of end-to-end IT migration projects, including planning, execution, monitoring, and closure. Required Experience and Skills: Experience: 15+ years of IT project management experience, with a focus on application and infrastructure delivery and migration. Proven track record of successfully managing mid/large scale migration projects. Experience in both on-premises and cloud-based migration project s. Experience in driving process improvement and managing IT transformation projects. Technical Skills: Strong understanding of IT infrastructure, including servers, networks, and storage. Proficiency in cloud platforms such as AWS, Azure, or Google Cloud. Knowledge of process transformation tools, design thinking etc. Familiarity with ITIL and other IT service management frameworks. Project Management Skills: Expertise in project management methodologies (e.g., Agile, Waterfall). Proficiency in project management tools (e.g., MS Project, JIRA, Trello). Strong analytical and problem-solving skills. Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred Qualifications: Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect). Experience in managing projects in a global, multi-cultural environment. Lean / Six Sigma certification