Business Development Manager - Malaysia

Job Description

Job Description: We are seeking a dynamic and results-driven Business Development Manager (BDM) or Account Manager with strong experience in managing existing client relationships in the IT staffing domain. The ideal candidate will have a successful track record of growing accounts, ensuring client satisfaction, and driving revenue growth through service excellence. Key Responsibilities: Client Relationship Management : Manage and nurture relationships with existing clients to ensure continued business and high levels of satisfaction. Account Growth : Identify opportunities to expand business within assigned accounts through up-selling and cross-selling IT staffing solutions. Requirement Handling : Coordinate with internal recruitment teams to fulfill client resource needs promptly and effectively. Stakeholder Engagement : Engage with client decision-makers (CXOs, Hiring Managers, Procurement Heads) to understand business goals and align services. Forecasting & Reporting : Maintain accurate sales forecasts, pipelines, and performance metrics. Contract Renewals & Negotiation : Handle contract extensions, rate negotiations, and renewals professionally. Issue Resolution : Act as a single point of contact for client escalations and resolve concerns efficiently. Market Intelligence : Stay updated with industry trends and competitor offerings to better position services. Key Requirements: Experience : Minimum 6 years in BDM/Account Management, specifically in IT Staffing or Talent Solutions . Client Handling : Proven experience in managing large enterprise clients and delivering consistent results. Communication Skills : Excellent verbal, written, and interpersonal communication. Market Understanding : Strong understanding of the Malaysian IT staffing market and local hiring trends. Negotiation Skills : Strong negotiation, presentation, and persuasion skills. Tech-savvy : Familiarity with applicant tracking systems (ATS), CRM tools, and MS Office Suite. Education : Bachelors degree in Business, HR, or a related field (preferred). Preferred Attributes: Experience working with MSP/VMS models. Exposure to IT services and staffing delivery models (contract, permanent, project-based). Ability to work in a fast-paced, target-driven environment.