Business Analyst

Key Responsibilities:

1.System Expertise & Support:

• Act as a subject matter expert on reinsurance systems, understanding their functionality, architecture, and integration points.
• Provide guidance and support to business users regarding system functionality, new features, and technical troubleshooting.
• Collaborate with internal teams (IT, Actuarial, Underwriting, Claims) to ensure that systems align with business needs and requirements.

2.Change Request Management:

• Manage, analyse, and document change requests from business stakeholders, ensuring that they align with business objectives and system capabilities.
• Evaluate the impact of change requests on current systems and processes and propose feasible solutions.
• Prioritize change requests based on business needs, risks, and system capabilities, and manage the lifecycle of change requests from initiation to delivery.

3.Requirements Gathering & Analysis:

• Work with business stakeholders to understand and define detailed business requirements for system changes or enhancements.
• Develop functional and technical specifications for system enhancements based on gathered requirements.
• Collaborate with development teams to translate business needs into system configurations or software updates.

4.System Testing & Implementation:

• Develop and execute test cases to ensure that system changes meet business requirements and quality standards.
• Coordinate user acceptance testing (UAT) with business users, ensuring changes are tested effectively and defects are identified.
• Support the implementation and deployment of system changes, ensuring minimal disruption to daily operations.

5.Process Improvement & Optimization:

• Identify opportunities for process improvements and system optimizations within reinsurance operations.
• Provide recommendations for process automation, system upgrades, and new functionalities to improve business efficiency.
• Assist in mapping current business processes and recommending reengineering solutions to streamline workflows.

6.Stakeholder Communication & Reporting:

• Serve as the main point of contact between business users and IT teams for change requests and system-related inquiries.
• Communicate progress, risks, and status updates on change requests and system enhancements to key stakeholders.
• Prepare and deliver regular reports on system performance, change request statuses, and project outcomes.

7.Training & Documentation:

• Develop and deliver training materials for new system features, changes, and updates to business users.
• Maintain up-to-date documentation on system functionality, change requests, and processes.
• Ensure that knowledge transfer is provided effectively to team members and end users.

Skills and Qualifications:

• Education:
• Bachelors degree in information systems, Business Administration, Finance, Actuarial Science, or a related field. Professional certifications such as CBAP (Certified Business Analysis Professional), ITIL, or relevant reinsurance-related qualifications are a plus.
• Experience:
• 5-7 years of experience as a Business Analyst, System Analyst, or Change Management Analyst, ideally within the reinsurance, insurance, or financial services industry.
• Strong experience in managing system changes, enhancements, and process improvements.
• Hands-on experience with reinsurance software systems (e.g., Database, Risk Explorer, Guidewire) and enterprise applications.
• Familiarity with reinsurance terminology and processes (e.g., treaty reinsurance, facultative reinsurance, claims, underwriting) is highly advantageous.
• Skills:
• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with technical and non-technical stakeholders.
• Solid understanding of change management processes and best practices.
• Proficiency in tools like MS Excel, SQL, Jira, Confluence, Scrum, Agile methodologies and other system documentation tools.
• Knowledge of system testing practices, including test case design and UAT coordination.