Work from Office
Full Time
Job Track Description Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve routine or standard problems. Receives moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts own team through the quality of the services or information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides informal guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Facilitates working sessions between customers and IT teams to define business requirements. Collects data from customers relating to systems and reports issues impacting service delivery. Writes detailed business functional requirements documents. Compiles cost assessment data for projects for supplier and vendor integration. Recommends requirement changes or improvements. Prepares business operations reports and develops recommendations. Develops well-rounded knowledge of operating processes, user-based systems, and governing regulations. Performs other duties as assigned. Complies with all policies and standards.
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