6 Brand Reputation Jobs

As a diligent marketing brand specialist, you will be responsible for conducting market studies to identify opportunities and undertake brand reputation projects to determine brand positioning. You will design brand communication strategies and utilize appropriate media channels to effectively communicate them. It will be crucial to adhere to established budgets, estimates, and performance indicators. Additionally, you will be expected to measure the success of campaigns, generate reports reflecting campaign performance based on Key Performance Indicators (KPIs) and Return on Investment (ROI), and formulate growth strategies with a focus on brand innovation. In the realm of Public Relations, your role will involve writing and disseminating press releases, articles, and other media materials. You will develop and execute PR campaigns and strategies, monitor media coverage and public sentiment, cultivate and nurture relationships with media contacts, oversee social media presence and content, as well as provide support in event planning and execution. To qualify for this position, you should hold a Bachelor's degree in a relevant field and possess 3-5 years of experience in public relations, branding, or corporate communications. Strong writing and communication skills are essential, along with a good understanding of media relations, press releases, and PR tools. The ability to effectively manage multiple projects and meet deadlines is also a key requirement. Join us in our mission to revolutionize brand management and public relations. Watch our Introduction Video at https://www.youtube.com/watch v=K7Z7A059faE and be part of a dynamic team dedicated to making a difference. Apply now to embark on a rewarding career journey with us.,

Job Title: Sales Head VinFast Dealership Location: Kolkata, West Bengal Company: Autohitech VinFast Reporting To: Director / Dealer Principal Department: Sales Experience Required: 10+ years in automotive sales, with at least 23 years in a Sales Head role (premium or electric vehicle brand experience preferred) Education: Bachelors degree (MBA preferred) Position Overview: Autohitech VinFast, Kolkata's flagship dealership for the premium EV brand VinFast , is looking for a dynamic and result-driven Sales Head to lead its passenger car sales vertical. The role requires strategic planning, team leadership, customer-centric execution, and seamless coordination with the OEM to ensure delivery excellence and volume growth in a rapidly evolving electric vehicle market. Key Responsibilities: Sales Strategy & Business Growth Design and implement effective sales strategies to meet monthly, quarterly, and annual targets set by VinFast India and dealership leadership Build and manage sales funnels (walk-ins, digital leads, referrals) ensuring high conversion rates Identify local market trends and competitor activities to develop winning sales propositions and offers Team Management & Development Lead a team of Sales Consultants, Team Leaders, and CRM executives, fostering a high-performance, customer-first culture Track daily performance metrics including enquiry handling, test drives, booking ratios, and retail targets Conduct regular product training, soft-skills sessions, and field coaching for the team Customer Experience & Brand Representation Ensure end-to-end customer satisfaction from enquiry to delivery, maintaining high Customer Satisfaction Index (CSI) Establish showroom SOPs aligned with VinFasts global brand standards and digital-first customer journey Handle escalations and high-value clients directly when needed Revenue Management & Target Achievement Drive sales across new car retail, finance & insurance, EV charging packages, and accessories Maximize per-unit profitability while ensuring competitive pricing strategies Liaise with Used Car division (if present) for exchange offers and cross-promotions OEM Coordination & Compliance Work closely with VinFast India territory and regional teams for forecasting, inventory planning, scheme rollouts, and corporate sales programs Ensure compliance with all VinFast dealership standards including DMS usage, digital reporting, and audit protocols Regularly submit MIS, stock aging reports, and campaign performance reviews Skills & Competencies: Proven leadership in premium or electric vehicle car sales Excellent understanding of customer behavior in urban premium markets like Kolkata Strong negotiation, communication, and team-building skills Data-driven, goal-oriented, and digitally savvy (CRM, DMS, MS Excel, etc.) Entrepreneurial mindset with a bias for action Preferred Background: Prior experience with EV brands (e.g.,MG, BYD, Hyundai , etc.) or premium car dealerships (e.g., Skoda, VW, Toyota, Jeep) Exposure to digital lead management platforms and EV ecosystem products (chargers, apps, services) Experience in launching a new brand or model will be an advantage

Monitor and respond to user feedback, and complaints. Engage with audiences across digital platforms on behalf of the brand. Address negative feedback and resolve queries within TAT. Build brand awareness through prompt and thoughtful communication.

Create and maintain a favorable brand image of the company and its products in every social media account . Also handle negative publicity. Have an understanding of search engine behavior, social media, forums, blogs, ratings and reviews, etc. Required Candidate profile 2-4 yrs exp handling ORM. Based at Delhi/NCR. Should be graduate, Early joiner with good communication preferred.

Job Summary: We are looking for a dedicated and detail-oriented ORM Executive with at least 2 years of experience in managing online brand reputation. The role involves tracking social media mentions, responding to feedback, escalating critical issues, and collaborating with teams to ensure a positive brand image. This position is critical for maintaining customer trust and enhancing the brands online presence. Key Responsibilities: 1. Social Media Monitoring: Track daily mentions of the brand across social media platforms. Perform first-level bifurcation of data into relevant and irrelevant mentions, tagging sentiments (positive, neutral, negative). 2. Response Management: Respond to daily comments based on sentiment and approved templates. Escalate medical, technical, or out-of-template queries to the Senior Executive. Ensure timely and professional responses to maintain brand consistency. 3. Escalation and Critical Issue Management: Identify and escalate critical issues, such as center- or doctor-related feedback, to the Senior Executive. Keep track of ongoing issues and monitor their resolution. 4. Review Management: Negative Reviews: Work closely with the patient care team to address first- and second-level responses for negative feedback. Positive Reviews: Engage positively to strengthen customer relationships and enhance the brand’s reputation. 5. Reporting: Generate daily reports on feedback trends, sentiment analysis, and ORM activities. Maintain a detailed report on negative reviews and their resolution. 6. Brand Reputation Management: Actively work to enhance brand reputation through professional engagement and community management. 7. Team Coordination: Collaborate with the patient care team, marketing team, and Senior Executive to ensure smooth handling of escalations and feedback. 8. Community Management: Foster positive interactions within the brand’s online communities. Encourage constructive feedback and meaningful engagement. Qualifications and Skills: Minimum 2 years of experience in Online Reputation Management or a similar role. Strong written communication skills with attention to detail. Familiarity with sentiment analysis tools and ORM platforms. Ability to manage sensitive situations with professionalism and tact. Proactive and analytical mindset for resolving issues and improving processes. Key Performance Indicators (KPIs): Timeliness and quality of responses. Effective resolution of negative reviews and escalations. Improvement in brand sentiment trends. ***END***

Play a key role in monitoring & managing brand’s online presence, handling customer grievances across social media platforms by contributing to a positive brand perception Track, log, categorize customer complaints, queries & feedback in real-time Required Candidate profile 1-3 yrs of exp in ORM, customer service/ social media monitoring Familiarity with social listening tools Strong written & verbal English comm skills Ability to remain calm in high-pressure situations Perks and benefits Health Insurance+bonus